Summary... If you are not Chinese, do not go here...
April 17, 2014
The receptionist is extremely rude and dismissive. Unhelpful and seem's to not care if she turns people around at the door due to her attitude.
My daughter had work done here a few years ago and we had since moved to a new dentist. The new dentist requested us to get records and x-rays taken. Over the phone I was told it would not be a problem.
When arriving on site, to hear the opposite was the start of the downward spiral... One words answers then immediately turning around to chat to your coworkers in Cantonese is a beyond rude... When told I was not able to get the details I requested, I told then told to go ask the Government.. WTF? kind of answer is that? To entertain them further, I asked what part of the government only to get a response of, Government again... when they did finally tell me what program I was to contact, it was with a completely annoyed expression on their faces... Yes both, the older and younger receptionist.
One would think that if a patient had to be directed to the "government" by detail staff they SHOULD be knowledgable in regards to, what department of the government should the patient contact... NOPE! Not here!
I had to rephrase my question 3 times to get more dismissive responses...
In retrospect, I am actually happy this happened because I was going to move my family back to this dental clinic... which is obviously not going to happen now... Also effective immediately, I will stop recommending people to this clinic as well (and regret that I had sent 6 people over since my daughters visit)...
It astounds me to see businesses fail to understand that, their front line staff influences initial impressions, to would be customers/patients... This failure by their staff was more than enough to ensure that I will not spend a single cent. Thank you for saving me from making a terrible mistake!
EDIT: I just want to make this clear to all readers... I was not upset that I have to go to the "Government" to get my daughters records. This negative review is respective on how details were communicated... read more