Was in the market to look for a new dentist. M&J Dental was referred to me so I called to make an appointment. They are located near the Costco on Woodbine in a building behind Skyview. This is a one dentist operation. She does everything with an assistant.
I was impressed that she answered the phone herself.
We had a brief conversation where she asked some questions and I was told to bring any medications and come a bit earlier to fill out the requisite new patient paperwork. No problem.
My appointment was for 12:30 pm so I arrived at 12:15. She already had a patient in the chair and I waited about 30 minutes before they came out, again, no problem. What happened next was a bit more concerning. I have benefit coverage through my company so I showed them the card. I also have coverage through my spouse, showed that card too.
I was thinking that the dentist would go through the forms I completed and then I would get an examination, some x-rays and then a cleaning.
No, this was not what happened....I was asked what was covered on my plan (they have a sheet with all the procedures listed and wanted me to fill it out) and of course who remembers everything? After this it gets more bizarre. They become very preoccupied with the benefit coverage to the point where they both, yes the dentist too, calls the insurance companies I have coverage through and proceed to go through their list to find out what the coverage was. This is very odd since my insurance company would not give out this type of information without consent of the person covered. At one point I even offered to pay up front to move things along and then I would take care of the billing later but nooooo....they needed to confirm themselves. I finally had to leave after almost 1.5 hours. I did not expect to be there that long. The widest I opened my mouth was to answer questions that I had already answered on the new patient information forms. I didn't even make into the dentist chair....after almost 1.5 hours!
A full 30 minutes after I left the dentist called and left me a message to tell me they have full confirmation from both insurance companies and look forward to having me a patient...really?!?!
They seem like lovely people but first impressions of the business side just wasn't good. read more