Brice, Irza and Sean always take good care of me. I've used Metro Screenworks more than a dozen times and I've always been pleased.

Outstanding Customer Service from Start to Finish! Our experience with Metro Screenworks was truly exceptional! It all started with the warm welcome we received from Irza, who took the time to ask all the right questions and understand exactly what we needed. She then brought in Shaun, who went into even more detail, carefully taking measurements and discussing the specifics for our basement screens. We had three windows, and they had the screens ready in only two days--we were so impressed! Unfortunately, when we got home with the screens, we discovered they didn't fit properly. We went back to Metro Screenworks, and once again, everyone was incredibly kind, patient, and willing to help. Andrew Lizardi and Noah came out, asked additional questions, and made adjustments to the screens. Unfortunately, that still didn't resolve the issue. We returned once again, and this is where Metro Screenworks truly showed us what exceptional customer service looks like. Rather than making excuses or passing us along, the owner, Randy personally came out to help. He came to our home, looked at the situation firsthand, identified that we had the wrong type of screen, and immediately took over in getting it resolved. No wonder Metro Screenworks has been in business for so long! They genuinely care about their customers, stand behind their work, and are willing to do whatever it takes to make things right. Every person we dealt with was professional, courteous, and committed to helping us. Thank you, Metro Screenworks, for turning what could have been a frustrating experience into such a positive one. We truly appreciate the time, effort, and care everyone showed us. You've earned our highest recommendation, and we will definitely be back! read more

Step 1 - Charge nine hundred dollars for custom screens. Step 2 - Make every single one roughly 3/16 of an inch too wide. Step 3 - Refuse all responsibility for the problem and suggest the customer find someone competent to resize them. I mean, they only make the screens, you see. Correcting a frame size problem? Quite beyond them, evidently. In hindsight, the fact they use a celebrity comedian as a spokesman should have made it clear that this is not a business. This is community theater with aluminum framing. Still, they offered twenty percent off the next catastrophe. How generous. If you enjoy setting piles of cash on fire, may I suggest Metro Screenworks? read more

I had a great experience with Metro Screenworks. I first found them on Amazon looking for a window screen, where I quickly learned there is no such thing as a standard window screen size. Unfortunately the Amazon screen builder didn't include the screen mesh I wanted (no see um fine insect mesh) so I called Metro Screenworks and worked with Shaun Sindelman to get the screen measured and ordered. I was surprised how difficult it was for me to get the right measurements on a tiny bathroom screen but using their wesbsite I was able to get it finally and once I had that Shaun sent it off to manufacturing and a week later, voi la! I received the screen today and using the little pull tabs on the right side of the screen that I requested I was able to snap the screen in with a tight locked fit. Much better than the previous screen which did not come in all the way because there were no pull tabs on it so it basically hung slightly loose for years, letting insects come in freely. Final thing I'll add is the screen arrived packed neatly in a strong wood enforced box thing. No way was that thing getting damaged in shipping. I'm thrilled with the experience and would recommend Metro Screenworks to anyone - just be sure to get your measurements correct! Most of us don't measure anything to 1/16th an inch very often so be sure to use their measuring guide to make sure you are reporting your measurements correctly to them prior to getting the screen made. read more

Metro Screenworks - Post install. PERFECT fit! - Windows Installation Near Me - Highlands Ranch, Colorado

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The PET SCREEN is hands-down the best mesh material I have come across. It's so durable and after 1 year or 2 of use, it still looks like brand new! LOVE IT!! read more

Excellent service! Everyone has been so friendly and helpful. 5 stars! I would recommend metro screen for all your screening needs.

I ordered two custom screens from Metro Screenworks. The measurements that I originally gave them were slightly off. You do need to measure yourself and provide them with precise measurements. After having them adjusted, they now fit perfectly. Kuddos to Courtney who helped me through this process. I highly recommend them and their customer service. Brian O. read more

Decent product, but the order process had real hiccups and sizing issues I ordered custom retractable screens (built by Genius) through Metro Screenworks and had a mixed experience overall. On the plus side, the support rep I worked with, Andrew, was consistently polite and responsive, and the screens themselves are well-made once everything was sorted out. He stayed in communication throughout and worked as the go-between with the manufacturer to get my issues addressed. The problems: my initial order arrived with several sizing errors. Four of six side rails were short of the ordered height about 1/8", and two were a completely different size altogether. There was also an inconsistency in the wind/bug pile between rails (some thicker, some thinner). Getting replacements took longer than it should have -- at one point the reorder apparently slipped through the cracks entirely and wasn't placed until I followed up. The corrected tracks eventually arrived, but the back-and-forth stretched over roughly a month. One important heads-up for anyone ordering: the finished screens height come in about 1/8" short of the size you submit. Example if you need 50" Screens will be shorter by 1/8". The Left/Right size is about 1/16" shot of submitted size. Factor this in when measuring your opening, especially for tight tolerances. I did ask whether they could offer any courtesy for the repeated errors and delays, and they declined, which was a bit disappointing given how many rounds it took to get a correct order. Bottom line: the end product is solid and the support staff are friendly, but the quality control on custom sizing and the turnaround on fixing mistakes left something to be desired. Manage your timeline expectations and double-check how they interpret your measurements if you're ordering custom. read more

Advertised 5-7 days. It's been 2 weeks. And they tell me it should ship out in another week. I ordered one screen. $70. Shipping was another $80. read more

I ordered a minitrack kit with the intention of doing a large porch. The spline that the kit comes with is too large for the screen I am using but there is no way of switching it out, and no way of processing the return. Incredibly unhelpful and unwilling to make changes. read more

Great service, quick turn around time, excellent quality all at a reasonable price. Highly recommend.

Bought the double retractable screen door for our French doors to the patio. It has been nothing but a nightmare to install by ourselves to fit our doors - had to order special parts, etc. - even though it was a standard size that should have fit our standard door frame (not custom). We contacted support and after recommended adjustments and multiple efforts the screens still will not retract without jamming & falling out of the frame. There are no installers anywhere near where we live to fix it and they had no other solutions to offer. So far no handyman has been able to get it to work like it should, claiming design flaws. Do not recommend purchasing the double retractable screens unless you have a professional installer available. read more

I had an amazing experience ordering custom window screens from Metro Screenworks. The process was unbelievably easy-- all I had to do was provide my measurements and they took care of everything else. My screen arrived at my doorstep so quickly, and it fit perfectly on the very first try. I also loved being able to upgrade the mesh to BetterVue, which made a huge difference in how clearly I can see my view. Not only did I replace my torn screen, but I actually ended up with something even better that fits my needs. Thank you, Metro Screenworks, for making this such a smooth and reliable solution for replacing my damaged window screen. I'll definitely be ordering again! read more

Do not do business with this company. The product they sold me was inferior. My order was custom and when I received it, was defective with poor quality. They refused to take it back stating it was a custom order. Save your money and shop elsewhere. read more

Read their return policy before ordering anything. I ordered a non custom retractible screen door, 80" by 36". Simple. Did not work for my door and wanted to return. All original box and supplies saved to return. Customer service said no returns on these products. Was told to sell it online. Bottom line don't order from Metro unless you know 100% the product will work in your situation. read more

I ordered some Draft Blockers and some super screen window screens. I couldn't be happier with these products. Amazing quality and great customer support. I would highly recommend the Draft Blockers to anyone with drafty windows. The super screen window screens seem like a really tough, long lasting material. read more

Metro Screenworks is definitely a 5-Star Company. I called them inquiring about what it entail to get new screens all around my house, and the process was so easy & smooth. A representative from Metro gave me many options of screens to choose from, to really find the perfect fit for my needs. Then the rep came to my house and put the new screen material into my existing frames, with no trouble at all! Best price in town too! ... Overall just a perfect experience. Great product. Great service. Great pricing. Great company to work with. HIGHLY RECOMMEND!!! read more

Excellent products and even better customer service! I highly recommend them to anyone looking for screens For their home or business.

Excellent service and quality for my custom made security screens. Their team is great to work with and helped me through the order from start to finish! Highly recommend!!! read more

We order from Metro screens for all of our projects. The price is right, they ship quickly and in protected boxes, and best of all the customer service comes through when you need them! We had a cross bar damaged after install and they shipped out a replacement piece for free! read more

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Read their return polity...customer pays for shipping and handling and 20% restocking fee. I just paid over $270 to rerun a $530 screen. Other suppliers (www.wholesalescreensandglass.com) offer better prices and return policies...I wish I would have known about this before wasting money and time on Metro Screenworks. read more

It is my strongest of strongest opinions that this company stands behind their products and has excellent quality in the screens I bought from them. Though package arrived roughed up to my home and screens were damaged in shipping process, the company took responsibility and action to immediately resolve my issue. I am a happy customer! Thank you Andrew and Shannon. read more

I ordered the Genius Retractable Screen for a single door, and I LOVE it! It was so easy to put together. It snaps together and its 4 screws that secure it in the door frame. I would highly recommend this screen for any single door screen door. It's slides so smooth, and the screen is great to keep out bugs. Great customer service too. Thank you Metro! read more

They'll ask you not to refuse shipment if the screens are damaged during shipping. REFUSE SHIPMENT or they will avoid making it right. I spent roughly a grand with Metro, across 2 orders. For that wild sum, I received 3 unbent screens, 2 that were somewhat bent, and 1 that was bent beyond repair. That last one cost $250. They've refused to replace it, and instead offered: $60 plus screen materials, $85 and no materials, or (after some insistence) a refund if I *mail the broken frame back*. (On the "good" ones, they didn't even push in the splines all the way, though I'd have been happy if that was my only cause for complaint.) All in all, although they charge more than their mail-order competitors, don't assume that you'll get more, or even what you paid for. read more

I do not recommend this company. After three months of trying to get a quote--just a quote--on a pair of custom-made aluminum swinging screen doors, I gave up. The process started off reasonably well with an exchange of emails to confirm the style and dimensions needed. After that, it went downhill. I never heard another word without me being the one to follow up. Promises to keep me informed never happened--not once. I started this process in late May. It is now late August and still no quote; again, just a quote. They clearly do not care about my business. I'll have to start again, this time with a more professional and responsible company. read more

BMT ALLERGYGUARD ADJUSTABLE SCREEN Screens do NOT set flush to prevent blow through from the sides which negates their Allergy preventative measures.  When requesting a return of a NON CUSTOM screen, but utilized what sizes were available on the site, I was provided TWO different Responses: 1. David E./Metro Screenworks responded with - "Please note there is a 20% restocking fee and you are responsible to pay for the shipping cost to get the screen product(s) sent back to us. As soon as we receive the product(s) back in good, resalable condition, we will refund you the money back onto the original payment method." 2. Vanessa K./Metro Screenworks responded with -"Thank you for reaching out to us. Sorry to hear that the screen is not working for you. As these are a custom made product we do not accept Returns, Refunds, or Exchanges. "  You be the judge but I will NEVER order from here again as ALL are not on the same page with their return policies ESPECIALLY when the Screens are NOT a Custom Made Screen product, but a size that was offered on the site. read more

Ordered some new screens and a brand new sliding screen door a few years ago. Pretty much everything arrived damaged the first time around, so they resent out new screens. For the screen door, they asked if they could just send me the broken parts and have me rescreen it myself - I said yes here because I didn't want to be any trouble (they did offer to give me a small discount). This later turned out to be a mistake. After several iterations of having parts sent to me, I still don't have a functioning screen door. Additionally, the final door frame they sent me does not have the correct holes to install the door handle on. I'd recommend staying away. read more

STAY AWAY!!!!! I ordered "custom" pet screens online and what came was frankly garbage. The screens were not taut but loose and billowy- the frame felt like plastic and everything about it was obviously low quality. EXCEPT for the price. I paid $100 plus for EACH screen and they felt and looked like $10 screens. I thought I was paying for quality screens from their website and fancy videos they post up. I installed one in my high floor window to test and immediately took it down because the loose screens were billowing in and out like crazy that one strong wind would DEFINITELY have knocked them out of the window and god forbid damage property or hurt someone below. HUGE HUGE liability issue. This company is a complete rip off. Their return policy? Customer service says I can't return these "custom" screens. They are not custom made, they looked like they were made in a foreign country and this company stuck plastic cheap silver coated tabs on them and labeled it custom made. They are going in the garbage, I cannot even give it away if I wanted to because of low quality and liability issue. I wish I read the Yelp reviews here because I am seeing a pattern. Ugh ! Hoping to save someone else hard earned money. read more

I bought rolling screen door kits. Materials were surprisingly heavy duty and solid. Everything fit. Very good packaging to avoid scratches. A couple of corners bent but they were easily fixable without damage. Price was good, reasonable, especially given the quality. I bought these over the winter and only inspected them until the summer. I noticed one of the handles was cracked. I called customer service and had a new handle in my hands in less than a week, no problems at all. I highly recommend Metro Screenworks read more

I can't say enough about metro Screenworks!. I didn't order my customer screens correctly.. I didn't realize the hardware they asked if needed.. were the metal.clips to keep screens in place..oops..I called and they happily sent out clips that could be installed after the fact..the price was great and the representatives/sales team very helpful and friendly. 10/10 read more

Ordering a custom sized screen was not complicated, but when the screen arrived it was bent in a couple of places. I contacted the seller and within a week had a replacement shipped to me. The customer service team was phenomenal, kind, and professional. The quality of the screen is great, but the quality of the customer service I received was even better. I felt that they had my back and took good care of me. Would definitely order from them again. read more

My husband and I purchased a house in Florida with a three-door glass slider with no screen. We love opening the door to listen to the fountain and nature; however, we found that even though we have a large screened - in lanai, the cute chameleons are in our lanai too. At times we have found dead chameleons in our house which is very upsetting. We called a professional screening company who told us there are no such screens for such an old slider and that we would have to replace it for $10k. This was not an option for us. So, I went online and found METRO SCREENWORKS, INC. My husband and I felt the Zig Zag retractable screen would work on the inside of the slider, so we measured twice, then ordered it. We are so glad we did. What a wonderful well-made product. We are now able to keep our slider open and the screening keeps the chameleons out of our house. We also like the fact that when we do keep the glass slider closed - we still slide the screening over to cut the sun glare. You have solved two of or our problems with our three door slider and we are very thankful you have such a great product! Many many thanks, Jim & Karen Taylor read more

These are amazing - buy it! Bendable screens has got to be the best invention ever for windows. Easy to install, and such a wide variety of screen materials. For the west facing window, purchased the solar screen and it really does help block the heat. For the east facing windows, purchased the BetterVue Invisible screens - very nice! Initially the screens received were off the measurements we requested. Working w/ Melina (awesome customer service) and these were replaced quickly. Metro Screenworks. Is a great company with amazing products - thank you! Gloria M - Oregon read more

Well, of course, I was nervous and measured about 10 times; but it fit! It was easier than I expected to put together. The screen looks beautiful and works well. The only kink is a long rubber something that I can not figure out what to do with? It looks like it belongs on the door, but no instructions, so no idea what to do with it. But the door rocks! read more

I searched online for a way to turn my patio into a screened-in porch, and found Metroscreenworks. I opted for the porch panels to cover most of the patio, relatively cheap and easy to assemble and install. Some of the corners of the aluminum frames were bent easily (during shipping and/or assembly), but it's not noticeable once it's installed. The more expensive option (and requiring more install time) would be to have retractable screens in each panel/area (between posts). The door was done using a dual/french door-type called the Milano 200 (100 is for a one-sided rollup door). That was a little more complicated to install, but doable. I'm really happy with how this turned out- keeps bugs and leaves out, looks really good. I would totally recommend doing this, and using Metroscreenworks. The customer service rep Lee was very patient and knew the answers to all my questions. One issue that came up regarding drill bit sizes- he got to the bottom of it with the manufacturer and let me know how to fix it easily. FYI, I had to do weatherstripping myself on top/bottom because I'm screening in between concrete and vinyl siding. Take a look at the before/after pics. I love it! read more

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TL;DR: Poor final product: entire door did not fit properly, parts didn't fit well when assembled. Assembly was super difficult. Nothing like what was shown in the video. The 94% review their website claims does not seem legit. I ordered a custom sized door unassembled. The video that shows the assembly should be "easy" did not accurately portray the actual, much more difficult, assembly process. Pieces did not fit correctly, there were screw holes that weren't properly sized, and sharp corners were left on the frame. I am a mechanical engineer so I can speak for manufacturing processes. These guys clearly had little quality checks for their final products. I am sure that even the assembled product would have just as bad of a build quality. The worst part is, when I contacted them about these problems, they just apologized and offered no corrective action for their poor quality. And words are just as good as nothing. read more

Metro always has top-notch service! My sons have a small screen business, and they always treats them so well. We are confident when we refer customers/jobs to them, that we can not handle, that our customers will have the same great experience we do. Thank you, Metro!! read more

I have a problem with raccoons and purchased some pet proof screens from these guys.. customer service was great and I'm very happy with the product. So I decided to replace my screen doors and bought the unassembled screen doors. Quality of screens, frames, door rollers (stainless steel) were great. The handle and lock mechanism however is flimsy and I doubt will last very long. They're actually less robust than the cheap screen doors at Home Depot...kinda disappointed... The assembly instructions are awful but previous reviews had mentioned that and I found some YouTube videos that helped. read more

After moving into a new home, 5 screens were missing. I measured the openings as close as I could. the web site was easy to use and placed the order for all five. They delivered the quality screens in less time than estimated. The screens are almost invisible and fit great. Excellent Job! read more

Update 2: Wow, this is company is a real piece of work. Instead of graciously apologizing, they respond to complaints with sarcasm and blaming the customer. Tip for the owner, any one of these things would have deescalated the situation: 1. A phone call. 2. Taking responsibility for the delay and apologizing instead of blameshifting to Covid or to me for not being "understanding." 3. Offer a small discount. 4. Offer free upgrade to shipping. read more