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    Metro Rv

    3.0 (146 reviews)
    Closed 9:00 am - 4:00 pm

    Services - Metro Rv

    RV repair

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    Reviews With Photos

    Ha Lim P.

    They were gracious, I was van homeless and they let me stay on their property while we were negotiating. I bought an RV from them and In the process of buying, the owner (Roberto) tried to sell it to another person the day before the paperwork went through with the bank. He yelled at me on the phone that he needed the sale to move faster. My mother is high functioning cognitively impaired and non English speaking. Hence me being in this situation from the beginning. I was in a desperate situation and really needed a new RV. The RV I bought was in consignment, the original owner then took our payment and bought a toy hauler right afterwards. I was also told by the owner's granddaughter that they were so hospitible, because they were a family business and needed to make the sale to the other owner. So was sold an RV, and another sale was made off of my sale. $$$$ I was told by Roberto I could get the price lowered then told by his wife I couldnt. After 2 months of buying a relatively new RV. The door broke, the ovan doesn't work, there's a leak in the water tank and I'm scared to go back because they're always nickel and diming about something. In fact I was asked to go to another repair store by Carly (granddaughter) Once when the levelingjacks were stuck at the park, they came and reset my breaker switch for free. They have my old van in their parking lot it's about $150/month for 1 parking spot but it's not running so there again there's more money ... Let me know if you're a mechanic and looking to buy! 4000 for a VW Rialta. That and I'm tired of being stolen from. Send me a message, not kidding. 3234998478 Thanks for reading. All things happened in the span of a month. They literally told me to come back when my insurance kicks in so they can get $100 every repair. I bought a new RV and the ovan doesn't work DVD player doesn't connect. I guess it Hollywood Los Angeles baby. Screenshot and emails for proof. Get everything in writing. Idk if it's just me but if you're not in need maybe you'll have better luck

    I was promised the 28' for the price of the 24'

    This place is a rip off!! stay away. . . Customer service is the WORST!!! I initially called to reserve an rv over the phone. They took my deposit and later received a text saying my rv wasn't available if I was interested in a bigger one for the price of the smaller one. I replied within 5 mins to confirm. The day of my pick up they had the 24' they supposedly rented out ready for me. I asked the gentleman Gregorio who is prepping the rv if I can get the 28' like I was promised thru text. He called the front desk and Carly then comes out to say it's been rented out but they have a "newer, better and less mileage" one for $150 more. I questioned to why I would have to pay more for something they promised if I have proof they offered it to me. According to Carly she did not receive my text confirming so they rented it out. (Regardless they should've held on to it since I had already placed a $500 deposit) After going back and forth I agreed to take the 28' and headed home to load up my belongings and noticed the reverse camera was out . (No big deal I can live without it just makes backing up into a trailer alittle easier!) 2 hours into my trip it is now dark out and I get flagged down on the hwy for my trailer lights not working. (Took a picture just incase they say otherwise) according to Cheryl and Carly the problem is my trailer not their rv! (Gregorio and I were testing them out prior to making the return report) Since my trailer lights weren't working properly I had to plan accordingly and head back home during the day to avoid an accident. Worst idea ever it was 95 degrees out and stuck in 6 hours of traffic and the AC decides not to work!! Once I get back to metro the first thing they point out is the missing hubcap LOL! I asked how much would that cost me and pointed out the other flaws that came with the "bigger, better and less miles upgrade" We then go inside to mention it to Cheryl and she says it no big deal to focus on the hubcap LOL! (Because a missing hub cap affects the performance of the rv right?!) She then makes a comment saying I dont need trailer lights (driving down a pitch black road with a 20' trailer i definitely needed them!) She also said why didn't I run the generator to run the central AC since that's what everyone does. (So it's normal for a 2021 to not have ac?!) Point is I paid extra for an upgrade you guys promised me and got a major downgrade! She still had the nerve to charge me the $25 for going over the mileage and $85 for the missing hubcap which could've been prevented if I had a back up camera and trailer lights to see whats going on behind me! Cheryl then said she would look into the cost of the hubcap and credit me for the inconvenience and I would hear back from her the following day. (Of course she's not going to call me after they have to credit me for something) 2 days pass and no call so I reach out to her and she says she emailed me. OFCOURSE YOU DID CHERYL!!! She then said she would credit me the $110 for extra mileage and hub cap to make up for everything else not working LOL this place is a joke!! The least they could do was reimburse me the extra $100 I had to pay extra for an "upgrade" they promised and cover the $85 hubcap and $25 for extra mileage! Even then the 28' I got was quoted at $818 plus $100 for insurance not $958. The math ain't mathing LOL save yourselves the headache and go elsewhere!!

    Taking care of RVs

    Roberto and Cheryl are a real gem to work with. This is the best RV consignment place in Los Angeles and they have great service.

    Glad they accept credit. This does look ready to be installed and so much stronger than the original.
    Penelope L.

    They did such a great job on helping find services that can custom mold this shower panel I have that fits into toyota dolphin rv and I picked it up from their shop once it completed.

    More damage caused by their staff
    Amy G.

    Sadly a lengthy experience that left me running...to never return again. Too many issues when "servicing" our RV. 1. They damaged my vehicle and had to keep it another month past the original date. 2. My catalytic converter was stolen and had to be replaced while in their possession. That was another delay. 3. Too many representatives at their location could not get my repair for a faucet correct, and had to deal with management, nice but still recieved substandard materials, which I paid a higher price for. 4. Trying to lie to me about the substandard materials for the repair and we finally gave up trying to rectify the issue. 5. More damage on vehicle but left as we were afraid they would want to keep it longer. We will take it elsewhere as it's not a place to bring your rv.

    Thank you, Uly, and the team here. This is the best RV service I have ever had. I am under an hour away, but if I lived a day away, I would get a hotel and come here. It is nearly impossible to get safety recall work done. I have a Winnebago Revel. I called Winnegabo and they were horribly rude and nasty. And no other Carefree Awning dealer in SoCal would give me the time of day. This is a safety issue, people. I am so happy I found this place! I would give you ten stars if I could. And my Cookie Cav loves it too.

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    Review Highlights - Metro Rv

    Service Manager Ulysses and General Manager Roberto have been a great help to us and let us know what we needed (and what we didn't).

    Mentioned in 19 reviews

    Read more highlights

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