This location is actually awful. I waited for an hour and 15 minutes to be helped, and there was…read moreONE person ahead of me when I walked in. The manager was standing twiddling his thumbs. And the whole time they made me wait, I just wanted to know if they had a phone in stock. Awful service. They have 3 people helping 1 person, while I stand here like a d*** head. I asked the manager for help who was also doing NOTHING, and he told me that him and the "assistant manger" right next to him couldn't help me and I had to wait. They were standing there having a personal conversation...

Came in today to add a line to our family plan and get two new phones. Carter was AMAZING! They…read morewalked us through the process, took the time to show us features on our new phones, helped us transfer things over, and was so helpful explaining billing and the fees we paid today. They were so friendly and we really enjoyed talking while waiting for all of our info to transfer! Will definitely be back if we need to - and we'll always ask for Carter!

Darius was extremely helpful, friendly and kept the energy up! Highly recommend this store if you…read morewant a great customer experience!

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

I chose to ship my new MacBook to this location because of proximity to my apartment but next time…read moreI will just go ahead and drive the extra few minutes to the Domain location. My chief complaint is that it is very unclear where you should go upon arriving to the store. The staff seems to be well trained, but also a little bit too lackadaisical. I understand that Apple goes for a chill vibe, but this was an unorganized mess. After somebody checked me in, they told me my laptop was ready for pick up. When I went to the pick up area, I was processed the same as I was at the check-in -- the only other thing I had to do was to show identification. Additionally, I was asked if I had any trade-in devices, but I told them I was being shipped a box to ship back to the Apple headquarters and they were OK with that. I was told to wait while another colleague would bring out my MacBook and once he did, there was no bag to go with it so a different worker fetched me a bag. The weirdest part was that I had to bag my own laptop........lol? It was super congested for being about 3 o'clock on a Wednesday and I truly did not know why there were so many people just hanging out. Surrounding stores were kind of sketchy and I truly did not feel safe walking out with my new Apple product. The only kudos I have here are that one of the supervisors approached me and told me they liked my T-shirt and gave me a fist bump, which was nice. Other than that, I do not know why this Apple Store operates the way it does, and I believe that customers who are not truly customers (aka just people who are sitting down using their phones) should not be allowed to occupy space in this establishment. I guess Apple has now entered the affordable laptop space with the MacBook Neo. Of course this will come with a whole new set of complications, users, and troubleshooting. I'm here for the ride... I guess I don't have any choice!

All paths led to the Apple Store - Barton Creek...I initially spoke with a Spotify, then ATT…read morerepresentative and now I was at the Apple to see if my issue could be fixed. I interacted with two Apple team members before I connected with the Apple technician. Expectations were adequately set that they normally do not work on third party solutions. First, recommendation...reboot. Check! Delete & Reinstall Spotify...Check! These recommendations did not eliminate songs from jumping around. Final recommendation, reinstall the operating system. Apparently, this takes about 30 minutes, so I decided to wait until I got home. My phone is currently being updated. Will find out tomorrow if that jumping around issue has been solved. I am cautiously optimistic. Will listen to my playlist tomorrow...too tired tonight.

TRADE IN SCAM I did their promotion where they took my old…read morephone and supposedly gave me $1,000 toward a new iPhone, with the catch that I'd be in a 36-month contract. I agreed, thinking the trade-in value would truly cover the cost of the new phone over the term. What they didn't make clear is that if I leave early, I still owe around $700 on the phone, even though they already took my old phone as part of the deal. So AT&T has my old device and still expects me to pay hundreds of dollars if I want to get out of the contract before the 36 months are up. This feels incredibly misleading and unfair. Had I known I'd basically be trapped in a 3-year commitment with a huge bill to escape, I never would have agreed to this promo in the first place. AT&T's promo sounded great on the surface, but the reality is it's a long-term trap. I feel like I lost my old phone and my flexibility as a customer. I will not be doing business with AT&T again after this, and I strongly recommend that anyone considering their trade-in "deals" read the fine print very carefully and think twice.

BEWARE OF TRADE-IN SCAM, BEST BUY GIVES THE FULL TRADE-IN VALUE. CALL FIRST, DONT WAIT…read more I went to this location because my phone is "worth $830 for trade in". The new iPhone 16 Pro Max is $1199. After an hour long wait, they say my phone is in perfect condition, and I will get $800 off! When I ask the monthly price of the new 16 pro max with this trade in value, they quoted $37/month for 36 months. THAT COSTS MORE THAN 1300. WHERE IS THE TRADE IN VALUE? The staff insisted that it would cost $55/month without the trade in. I went across the street to Best Buy, they offered $10 per month or 1 time payment of 370 + Tax. I can't fathom how this brazen scam is still allowed. Best Buy all the way.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

I went to CPR Cell Repair because I thought one of my iPhone's camera lenses was cracked. But when…read morethe gentleman at the front desk examined my iPhone, he quickly determined it was the tempered glass lens protector I stuck on the lens years ago that was cracked, and not the lens. (I thought the lens protector had fallen off long ago.). He quickly removed the lens protector for me at no charge; I was in and out in less than 10 minutes. I will be using CPR again in the future if needed.

Manager stole parts out of my phone and damaged my device. Your phone will no longer be water…read moreresistant after allowing the manager to open your device because he doesn't know how to seal it properly like Apple. I have a 16 Pro Max with 2TB. After bringing my phone back 3 times due to the managers horrible work on iPhones, I finally just gave up and took it to Apple. Not to mention the managers horrible charged me every time to fix my phone claiming that it was not under warranty. Save yourself from the $40 parts they are charging $300-$400 for. Nothing this store sells is genuine Apple parts despite what the manager tries to promote and broadcast. Never has issues like this with my phone until I brought it to the manager at this location. And turn around time was weeks but he gets everyone else in and out in hours for the same exact issue. The manager is removing parts from phones and selling them in other broken phones. TAKE YOUR PHONE TO APPLE AND GET THE EXACT QUALITY YOUR PHONE HAD FROM APPLE. The manager cannot offer that!

Very happy with the customer service and everything involved with the repair of my phone. I went…read morearound to my carrier (who I have insurance with), the Apple store, and other 3rd party repair shops and this was by far the cheapest and quickest way to go. Plus for getting my phone repaired with them, they gave me a (deep) discount on a new phone case and screen protector that everything included was still over cheaper than any other option I found. Plus a lifetime warranty on the screen repair! I'll be using Cellairis for the life of my phone. Thank you again! Xoxo Update: My phone screen stopped working this morning (4 months later). So I took it back to the kiosk and they fixed it for free in about 10 minutes and gave me a new screen protector for free as well. If I could give 10 stars I would.

Such great service! Ali said he'd finish my iPhone Xs screen replacement in 15 minutes, but it was…read morecloser to 5 minutes. He also priced the repair more affordably than anyone else in town. This is exactly where to go to get good, straightforward repairs done, and at a great price too.