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Metro Ilimitado

1.0 (1 review)

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Pegasus Transit - Are you getting married? We are the answer to your transportation needs!

Pegasus Transit

(30 reviews)

This review is from my experience 1 year ago in 2024:…read moreIncredibly annoyed and very disappointed, to be completely honest. Pegasus was recommended to us by a local hotel (for wedding guest transport), and all of the Google reviews are glowing! However, right from the start, customer service seemed to be severely lacking. I requested a quote online on Monday (immediately received an automated email acknowledging my request and indicating that I would receive a response "very soon"). I waited until Wednesday - after not receiving any communication, I followed up via email (the email they have listed on their site). Waited until Friday. Still nothing. I called first thing in the morning on Friday, but apparently while their hours are 6am-5pm, their Sales Team does not start until 8am. No biggie. The lady on the phone took down my name and number and told me that someone would give me a call before 9am. (side note: I did not mention my 2 previous requests... simply approached it like a brand new inquiry) 11:30am rolled around - nothing. So I called again - this time I did mention that I had called in the morning and didn't receive a call back. I finally got through to someone on the Sales Team, and she gave me her email address (I believe this was her direct email address, as it is not the same as the one listed on their website) and told me what information she needs me to include in my email. I emailed her all of the information within minutes of hanging up the phone. I received a proposal about 3.5hrs later, reviewed it and found that it did not take into account the details I had provided. I replied to the quote within 20 minutes of receiving it, requesting a quote with the details I had already provided. Today is now Thursday of the following week, and I've not received any response or updated quote. I've decided to book with another transit provider. Update: it's now Tuesday of the next week and I've finally received an updated quote. 2025 Update: I received a phone call from Pegasus in the second week of March 2025 inquiring if I was still interested in their services. lol

This is our 3rd year using Pegasus Transit to transport visiting Executive MBA Austrian students…read morefor the two weeks they are here in Thousand Oaks. The drivers, (we had several over the two weeks), were exceptional. Very patient and kind. Wonderful communication all around. The drivers called and introduced themselves before each trip. And the service from the office was second to none! It's a pleasure to work with everyone. They're always responsive, making sure everything is as it should be, and then some! Thanks for everything. We'll be back again next year!

Metro Ilimitado - mobilephones - Updated May 2026

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