VTS- Senior / special needs transportation is the worst company . They either show up late or don't show up at all. Beware of this company , have a plan B when dealing with them read more

Today is November 11, 2024 Veterans Day it seems like it was super chaotic at the bus stop but there's this one lady Julieta who helped us out really well. She actually invited us into her vehicle and gave us a ride from the OTC to the Esplanade. I highly recommend using this business. Julieta has gone over and above her duty. read more

Gold Coast Transit - Public Transportation Near Me - Oxnard, California

Reserved the night service twice the first time they called saying they were gonna be almost an hour late so I had to cancel. The second time they didn't even call me saying they were going to be late. This is just making people lose money and time at work. I was clocking out early just to be on time. Lastly I called to file a complaint and they were very rude and talked back. read more

The multiple counts of kindness and patience I've witnessed by different bus drivers in Ventura with the vulnerable populations that use this transit is super touching. Many times while on the bus I've seen them stop and truly go beyond their duties to help and manage people who need extra care. read more

Most of the bus drivers are nice but there's one who is really mean to my son. He argued with him stating that my son is not a student.... Uhhh, he's 14 and going into high school you nut. Anyways, we don't have many issues but occasionally someone who hates teens points my son out. read more

GCTD is extremely nepotistic. They protect their friends and ignore legitimate complaints from employees with concerns. The complaints here about driver behavior are a symptom of this as well. They have decided to basically ignore holding the drivers accountable for anything even when they have video evidence (all the buses have video). They have many good drivers who do good but a percentage are allowed to do what they want with no consequence because the GM is afraid to deal with confrontation in my opinion read more

Abysmal, this bus route desides when or when no to call me. Leaving randomly. But staying around half an hour so they can pick up another potato and it takes them forever to drop them off and pick them up. Worst bus service ever. read more

Go bus! Most employee are helpful. Like the look of the new buses. Wish there were more stops near Buena high up foothill rd. read more

Gold Coast Transit - New bus - Public Transportation Near Me - Oxnard, California

I'm relatively new to the Ventura and Oxnard areas. I sold my car several weeks ago and started using Gold Coast Transit. Most of the drivers are amazing! You can typically depend on them for being on time and for being helpful with route and location information. Well, unfortunately I had a very horrible experience with a driver named Colleen the day after Thanksgiving. I took the number 17 at around 9:34 or so that morning. As I entered the bus, the driver didn't do anything noticeably off. However, once I sat in my seat (about three seats behind the bus driver) she, after two stops, turned around and scolded me and paused for response saying, " If you're going to be on your phone you need to lower your voice" very nastily and aggressively. I was on the phone with my brother and I speak at the same tone pretty much most of the time and it's never loud. So I said to my brother, " I think that this driver must really be tuned in/listening to my conversation because she just told be to lower my voice". Then, she started reacting like a bully. I turned to other passengers to ask if I'd indeed been a bit loud without my knowledge. At that point the driver pulled over and gets up to approach me. I asked the driver to please not address me two times. I then let my brother know that I wanted to get off the phone to call the police because I didn't know what she was trying to or going to do. As well, I wanted to record. She gets up to grab one of the Gold Coast Transit books and show me the rules. I wasn't breaking any of the rules there was nothing in what I did there was disruptive, unsafe nor threatening. I just wanted to get to and from my destination safely on my off day. As I pick up the phone to call the police and she noticed that I was on with an officer and once Colleen, the driver, notice that I was on with the police she tried to play out ahead of me and she called her dispatcher and told him that she wanted me removed from the bus as she taunted me and heckled. When she saw that I turned to the other passengers, she brashly and aggressively said, "What did you turn to them for?! They can't help you!'' and laughed a very evil laugh and taunted several times. I understand those other passengers because they just wanted to get to and from their destinations without any theatrics just as I. And I began to pray. At the moment I began to pray Colleen heckled and said, "Oh now you're praying for me hahaha!" The Living God loves us all and I'm His child. He will defend me and in that vein I told her, "You're going to regret this. You don't know who I am. You're clearly just trying to gaslight me". She yelled and taunted "Apparently, she's somebody important! What is gaslighting? What is gaslighting?" Then, she googled and read some of the definition of gaslighting in reference to me. She acts as a bully who is allowed to get away with things. More happened AND THE VIDEO SHOULD BE EASILY PULLED. In the end, a very professional supervisor came to take me away (humiliating, all the same). He took a report. As well, as I was still on the bus, I called customer service. How could someone be so ugly and try tormenting someone a day after a holiday--unless being at work bothers her. She should not be allowed to drive a bus if she is this upset over my conducting myself with respect. John Kelly, her supervisor called me and we spoke last Friday. He basically, let me know that she'd still be driving (which is horrifying to think I'd have to see her again and trust her to transport me to my destination). He also told me that he wouldn't likely pull the video because it's too time consuming but later said that he might try. He apologized for my experience but no empathy was present, in my opinion. I told him that all the other drivers were good and that I'd even called a few weeks ago to compliment them. He told me that he'd love if I could do so more. Smh. When I asked John Kelly what is to be expected in case I have to see this driver again he told me that it's like an Etch A Sketch. He's basically telling me to Shake It Off. It doesn't work like that. It's not about shaking something off. I was bullied and harassed and nothing was done to the person who did it. How does he even know what transpired when he won't pull the video?! He told me that he might ask his director but he wasn't banking on it. Why video and record if you won't view it in instances as this? Where he called and had a conversation with me I don't feel that he truly cared about my experience nor that he cared to actually prevent a situation like this with this driver in the future. A driver that behaves that way he's someone who doesn't like nor appreciate the position she's in it has been allowed to get away with many things as a bully. read more

I've now been riding all over downtown an extra hr because the driver didn't tell me weekend routes are diff than weekday.totally fun way to spend my .sunday.hostage on a bus w social anxiety and no clue wth this rickety bus is going.should've saved the money and walled 5 miles would've been home already read more

My car broke down and had to take the bus since then and its been a year so i decided to take the bus as a choice safe drivers and low cost fare you you pay monthly to those that keep these public transportation going. read more

I was just released from the hospital VCMC I am not feeling well and have not been oh the bus in ages so I didn't know how to put the card on the machineI asked the driver how to use it so he showed me how to do it but was very rude in the way he was telling me so I kept my cool and told him thank you so much then he turned away and not said anything so after that I said in a low voice you're pretty rude dude There was no seats so I grabbed a Handel to stand then he just kept looking at me like I did something wrong he looked agrivadedso I said again now louder so everyone can hear I swear he wanted to lick me off the bus or something all I did was state my opinion about what I thought of him. He has no coustomer service skills and he shouldn't be driving for goldcoastarea transit. It was bus route 6 @ about1 in the afternoon bus number is 4049. I would ask for his name but I don't want to agrivate him anymore the bus service is exceptionally great it was just that driver. read more

Bus service is fine, but I've had bad experiences with the drivers. One driver got off his bus and cut in front of us to order food at Lalo's, all while pushing my dad away from the window and repeating "I'm cutting!" He was eating as he drove the bus away, which didn't seem safe. read more

i never use public transportation and this is just a warning to those of you that do.......this morning just like EVERY morning i was leaving port hueneme naval base and passed one of these busses driving towards me......when they passed.......the driver was eating a bowl of cereal or oatmeal steering the bus with her knee as the bowl was in one hand held up by her face and a spoon in the other shoveling the food into her gullet..WHILE DRIVING THE BUSS....i wonder if this action is approved by the department of transportation..........be safe riders read more

One of the clerks in the office building on the otc where they sell the bus passes, she wasn't friendly at all and it seemed that she didn't wanted to be there. She has horrible customer service skills. read more

I've recently have had to resort to public transportation. I would like to say for the most part it hasn't been so bad. However, I've had a few bad experiences with the system. Twice I was passed up by a bus driver while I was standing at the bus stop and I believe because each time this was the last bus going to the OTC from Port Hueneme and the driver was not looking for anyone waiting for the bus as opposed to getting to the bus depot so she could get off work. I was almost passed up again if I had not more less got out in the street leaving her no option but to stop. Twice I had to walk from Elm St. to 5th street in the dark because of her not being attentive of her job. There was another time I witnessed one of your drivers being very rude to an elderly person as well as a person that had a disability that didn't ask for their transfer at the time they boarded the bus and he chastised them very rudely in front of all of the other riders. everyone commented on this driver's poor attitude and communication skills with the public. we don't ride the bus for free and if we didn't ride the bus there would be no need for drivers. Therefore, the rude bus driver need to understand that it is because of us that he is able to have a paycheck. Also, if he is unhappy with his job and see it as a problem having to give a little more effort to those with disabilities or are seniors perhaps he should not be working on a job that require him to interact with the public. I have also rode with many of your drivers that have been very informative to their passengers and do so with a pleasant personality and the ride was very nice and I was very pleased with their service. I'm sure there are more good than bad but it only take that one to make the public not want to utilize your service. I realize this has to be a very stressful job but there is no excuse for rudeness and this should be a subject discussed with your drivers. read more