WARNING: This company was bought by Dunrite Heating and Air. Please read their reviews before…read morecalling this company.  I had a terrible experience with this company and was eventually forced to file a credit card dispute because I was charged for services that never got started. So the problem I wanted to get addressed was that the exhaust pipe from my attic furnace was collecting condensation and causing a leak. 1. Initial Visit: A technician came out to diagnose the issue. He said that the pipe had to be replaced due to rust and the cap had to be added to the roof end of the pipe because it was completely missing. He charged me $3000 for replacing two sets of pipes. I thought it was expensive but went through with the transaction because of the high reviews on yelp. 2. Failed Service: On the scheduled date, technicians arrived but refused to replace the pipe because my roof was "too steep." I was told they would reschedule with a crew equipped and willing to work on steep roofs. 3. No Follow-Up: The company never rescheduled this service. I tried calling them multiple times but the only response I got was that they would call me back. (the customer service rep was kind and responsive) Do not use this company if you want reliable service or basic communication.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

Great experience! They came to us the next morning, and they got us back up and running within a…read morecouple of hours. Thank you!

Value of the service was very good. Responsiveness was very quick and attentive. Issue was solved…read morevery quick and it was explained to me which was informative. Other companies have not compared to Swan Pros! Highly recommended, will definitely use them again.

Veterans Choice is a well run company. James took care of my family when we needed it the most…read more Replaced our air handler @ outside unit and an extremely fair price, no questions asked. Called, Inspected & installed within 2 days. Did not try to upsale like others...family owned company who takes care of families was my impression. HIGHLY RECOMMEND!!! Thank you so much James, You will be my first contact for anything in the future, as I am confident you are honest and fair. -Scott C

From the owner: Veterans Choice Air-Conditioning serve both residential and commercial clients throughout…read moreDallas-Ft. Worth and surrounding areas. We combine our use of the highest quality parts and equipment, and our dedication to delivering exceptional service. We provide you with an honest, reliable and affordable HVAC service. When you hire our Class A licensed and insured team at Veterans Choice Air-Conditioning, you can trust our quality of customer service and workmanship will far exceed the cost. Whether you need a full HVAC system, maintenance check or an emergency repair on a heating or cooling unit, we are available to handle all of your heating, cooling, and ventilation needs. We strive to exceed your expectations by ensuring that each of our clients receives individualized service. Veterans Choice will work with you to find HVAC solutions that fit your heating and cooling needs. We are certified and equipped to repair all makes and models. We will provide you with a full consultation to explain all of your available options so that you can choose the system that’s right for your home or business. We offer money saving solutions and flexile financing options to ensure our exceptional service can fit any budget.

Great job repairing my leaking AC unit and enhancing the drain system to prevent future leaks. They…read morewere fast, transparent, and friendly. I'll be using them for my future HVAC and plumbing needs.

We had a plumbing emergency when both of our hot water heaters cracked and flooded our garage. I…read morequickly found Millionaire Plumbing on Yelp and decided to call based on their reviews - and I'm really glad I did. They answered right away and had Cole, their master plumber, at our house within 10 minutes to shut everything off and stop the water. He returned the next morning with two new water heaters, installed them quickly, and left everything spotless as if nothing ever happened. Plus, he gave us a 20% discount on the two new water heaters. A big bonus! Such a relief during a stressful situation - truly grateful for how fast and smooth they made everything. Super responsive, professional, and easy to work with. I'd definitely recommend Millionaire Plumbing if you ever need a trustworthy plumber.

The most knowledgeable and friendly team. Prompt service @ reasonable price. Highly recommended.read more

We called on a Sunday morning and they sent John out about two hours later (our mini split needed…read morerefrigerant). That's great and all, but I still expected to get worked over. John was professional, knowledgeable, honest, and fair. He charged me the minimum to re-charge my unit ($89). I'm genuinely surprised and ecstatic that I've finally found an HVAC company that isn't trying to take advantage of customers. their pricing is more than fair, especially considering the fact that they are actually out here solving problems and improving lives. I will 100% be using them again. Actually, I'm about to call them for an install right after I write this...

Great customer service Andrew came out to one of my rental…read moreproperties and fixed our unit. Got it up and running asap I don't know where to start but the value of this company and team are amazing. Definitely highly recommend this company 10/10. When I call this morning they showed up within 4 hours and got my tenants ac again. If you need another one call them

On June 25th, Fast Response Heating & Cooling came out to service my A/C system, diagnosed that the…read moreentire system had to be replaced. After getting quotes from other businesses, they offered to beat the other quotes and waive the $79 service fee. Regettably, I agreed to allow them to complete the installation, and they still charged my card the service fee Later that same day, three other employees showed up to remove the old interior unit. This is when they soaked my attic with the water from the drip pan and from the old unit, which obviously caused water damage to my ceiling below. I alerted them to this and was told that a contractor would be sent to take care of the repairs. On, the day of the install on June 27th, I was told that I had to find a color code for the paint inorder for them to send a contractor to fix the damage they caused to my home. I told them that I had no way of finding that because the ceiling and walls were painted over 10years ago. The install was completed, but the damage was not fixed, and I did not hear back from them after June 27th. I had to contact this company to remind them that they have not contacted me. I was expecting them to call to schedule a day & time to send the contractor. Again, I was told that I had to track down the color code for the paint needed. I explained to them that the last employee that was at my home was able to peel a sample of the paint and urged them to take care of this immediately. They lied yet again and said they were going to take care of it that same week. Needless to say, they have not fixed the water damage to my home, the service fee has not been refunded, and I have not heard back from them at all. Now, I have to go the legal route to rectify this issue. Fast Response Heating & Cooling is negligent, dishonest & extremely unprofessional if I could give this business -5 stars I would.

Do not use these guys for AC installations. They installed a new unit for me and improperly…read moreinstalled the drain pipe causing the water to leak onto my dry wall in my kitchen. I reached out to Alfredo the owner and his response was that it was no longer under any warranty since he had installed it a year prior. He then said he would send someone over but that never happened either. Needless to say we are on the hook for the repairs of the faulty installed drain pipe and the drywall repairs. Hopefully I am able to recover through small claims and also reached out to TDLR.

These guys cover the whole metroplex and they won't make you wait weeks for service. I had an issue…read morewhere I was quoted hundreds of dollars and possibly hardware replacement, Armando and team cam out and quickly determined my issue was merely lack of refrigerant, they filled up my AC and my broken down AC was back to working correctly in no time. The price?? The price was waaay lower than everyone else. Highly recommended, fast and efficient!

Frustrating start with Stellar. They were assigned for the maintenance of my home through my…read moreleasing company. They arrived 3 hours past the last window I was given on the day they assessed my issue. They then texted me the day after they had made the initial visit saying they'd be here on day 3 between 8AM & 12PM to fix the issue. They explicitly stated in the text "We understand your issue and are coming to fix it". 11:50 comes around and I ask for a more precise ETA. They respond back that they won't have the part until the 13th. So...the two texts you sent that said you'd be here on the 11th were BS? And you waited for me to ask before you told me? This isn't a normal winter. Nothing is normal these days. It's ridiculous to need AC in February, but here we are. I don't have confidence this will be fixed before the weekend. I will gladly update my review if Stellar can prove to come through with a fix and, for once so far in our interactions, deliver true to what they told me. Right now, I'm dubious! The person who visited Monday and diagnosed the issue was knowledgeable and very friendly. Such poor management of scheduling and dispatching is not a caveat that is justified by knowledgeable and friendly support.

Horrible company. I would pay extra to work with someone who values their customers time. I had an…read moreappointment scheduled to install a door, was told that I needed to be here at a certain time for the tech to install. I set up PTO with my job and made sure I was here, waited for a long time and was eventually called to be let known they were not coming. Wasted my time and PTO. I was called back to reschedule they said they would do it over the weekend so I wouldn't have to take anymore PTO, I told them that I needed to be out of the house at a specific time they said that's fine and scheduled the appointment. The appointment date came around and they did not finish the job until HOURS after the time I told them I needed to be out. When I called the project manager I was told that the job was done and they had no financial recourse for waisting my time, PTO, and making me miss my son's hockey game on the rescheduled date. They said well a door can't really be installed in that kind of time, then don't schedule it on a day when your told that a specific time is needed. Absolutely ridiculous, don't waste your time or money with these people.

We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.