I would drive from another state for the level of service here!…read more Dr. Heidi & her staff are great.

I recently moved to the area and was looking for a new dentist! I read a LOT of reviews and did…read moreresearch to find Heart of the City. I even changed my insurance to be able to check this place out! I absolutely was not disappointed. Plenty of parking available in the shared lot with other businesses in the building. The office is very inviting, clean, and organized. The staff has been top notch throughout all of my communication and visits so far. Major shout out to Jenna, who went out of her way to welcome me, learn about my needs/anxieties, and make sure that I felt at home and safe. She even offered local recommendations since I'm newer to the area. My favorite part of the visit was that they offered a menu of items to make me feel more comfortable in the chair! I chose a stress ball for this visit, but might choose additional items on future cleanings! Why not make it feel like a spa visit? HUGE shout-out to my hygienist, Eriel!! She was probably one of the best hygienists I've ever had. She was non-judgemental, sweet, kind, explanatory, and made sure I was doing well and comfortable throughout the visit. We had great conversation, and I felt like she had genuine interest in making sure I was in a good spot. I'd highly recommend her! Dr. Heidi Smith, was also very friendly and helpful during my exam! Lastly, I think they did an amazing job of being upfront and honest about cost throughout my visit. Anything not covered by insurance was very clearly articulated and I felt like I had full control of whether or not I said yes or no to the options. This is huge, because no one likes to be surprised with a massive bill at the end of your routine service. I can't wait to keep coming back to Heart of the City!

This isn't my usual food review, but I couldn't go on without sharing my experience at Harmony…read moreDental in Bloomington. As a first-time patient, I was blown away by how comfortable and welcomed I felt from the moment I walked in. Dr. Touh and her staff go out of their way to make sure you're at ease , the level of care and attention they provide is absolutely top-tier. It truly felt like stepping into a family environment where your well-being is the top priority. I never thought I'd say this about a dental visit, but I'm actually excited for my next appointment. Huge thank you to Dr. Touh and her amazing team. If you're looking for compassionate, high-quality dental care, this is the place to go!

I recently started getting dental work done here, so far I really like it…read more For me it's important to feel comfortable when seeing a dentist. While seeing others they were really pushy at selling products and services. I generally do like going to the dentist so that adds an extra layer of anxiety. They did try to sell/recommend a few services but if I declined they moved on. Everyone I encountered was nice and professional. I had 2 appts within like 2 weeks and I chose the earliest time right at open 7am. Both appts went smoothly. The first one went a bit long as I was a new patient and had to have imaging and X-rays done. I like the monitors in the rooms that show the visuals as they explain things. Overall I like the setup of the rooms. Hopefully things continue to go well.

Okay, Okay I hate to admit it but my Grandma was right. Dr.Theis is awesome!…read more As this is a dentist office, I must say that they do a very good job cleaning your teeth. Your teeth may be sore for a little while after leaving but that is due to how clean they are getting your teeth. The receptionist here was very nice and helpful. I needed to make a follow-up appointment to be fitted for a night guard and she worked with me to find a date that I would be back in town from school to be fitted. She also was very good about dealing with all of my insurance issues. Patience is definitely one of her strong-suits! The hygienist that made to mold for my night guard was very nice. She knew that having a tray full of putty shoved into your mouth was not the most pleasant thing to have done and worked with me to get it so that it only had to be done once. When I returned to pick up my night guard, the receptionist was again very nice. She made sure that I had everything that I needed and that I understood how to clean my night guard. Will definitely be continuing to see Dr.Theis.

Front staff to hygienist to the dentist all were amazing and did what they could to make me…read morecomfortable and ease my anxiety. Even had a hot flash and got a special 1 min fan treatment with a cold cloth for my forehead. Details details. Was able to get up and take a break to the bathroom before they finished.

I went in to be fitted for a new night guard after mine finally wore out. It fit comfortably on the…read morefirst try, and I appreciated not having to come back for multiple adjustments. The appointment ran smoothly, and I was back to work earlier than I'd planned.

Hate going to the dentist? That was me too. I didn't see a dentist from age 18-35. One day I…read morenoticed my back tooth was chipped. My boyfriend had been to this place and had nothing but wonderful things to say! So I made an appointment. This place is located next to a parking ramp and has some limited street parking as well. (Free). Walking in the receptionist was very warm and welcoming. I was very nervous since it has been so long. I never felt judged once. I was brought back for my cleaning and the woman who cleaned my teeth was wonderful! She talked me through everything and made me feel so comfortable! Despite not going to the dentist for almost two decades, I only had one cavity! They looked at all the options and worked to save the tooth. You can tell they care about their patients and not just wanting to make a quick buck! Because they have all been so amazing, I now have both of my children and my boyfriend there as well! If you are looking for a spectacular dentist, are nervous about dental work, or just want a high quality experience, THIS IS THE PLACE!

Trisha and Dr. Walt always take the best care of me and my teeth. Trisha makes sure I am…read morecomfortable and informed while she carefully cleans my teeth and attends to my aging, delicate gums, offering suggestions and alternatives to keep them healthy. I am inspired to take care of both my teeth and gums throughout the day, so I can come back next time to get the best report possible for my overall mouth health. I started going to Dr. Walt when my now adult son got his braces off as a teenager and my current dentist couldn't get him in for a teeth cleaning for two weeks. Dr. Walt got him in right after his braces removal. I have been a teeth grinder all my life and I had ground down my teeth so there was very little enamel left. With the help of the team at RBD, I now have a beautiful white, strong smile.

He's the meanest dentist I've ever been to, and his assistants are the most stuck up women you…read morecould ever meet. I had to go to another dentist to fix his "work." Save yourself some trouble and go elsewhere.

World class teeth cleaning. Lucky for me no repairs needed. They do not file insurance. You must…read morepay upfront with check or CC. Very nice waiting room they give free hot chocolate. I don't drink coffee.

Was in town to see family and had tooth pain flare up. Went here and was instantly having regrets…read more Waiting area was awful. Furniture looks like it was scavenged from a 1980s flea market. Receptionist was polite but not very helpful with forms or assistance with insurance. You're going to get taken for a HUGE out of pocket ride here. Finally get in a chair in the back and Palmer was a nightmare. Rude, brusque, and brushed off my questions without answering them at all. In the end, my issue was not solved and I lost time and money on this crappy little adventure in dentistry. Avoid at all costs - if you're in town, just get some pain meds and tough it out until you can get home to a REAL dentist.

I have been a patient there for 10 years, hands down the best dental practice there is and I hate…read moregoing to Dentist. Ann and Dr Mehta both are amazing. Extremely happy with my care!

Unfortunately can't continue to call this my dental office simply because of their silly choice to…read morenot pay the MNCare Tax. No advanced notice about this and although it is a small amount, it makes more sense for the dental office business to pay than the individual customer. When calling in to discuss, the front desk was acting as if it was not new and had been this way all along. Clearly their management did not educate them on this. It's a shame because the few years I had gone here it was a pleasant experience for my teeth.

Dr. Brooks and his staff are nothing short of outstanding. I have been a loyal patient for many…read moreyears because I trust them so much. I would recommend them for anyone looking for a terrific dentist. I appreicate everything they have done for me.

A few months ago, I bought a Groupon for this place - $65 for an exam, full set of xrays, and a…read moretooth whitening kit. Score! The office is small, but reeeeeally nice. The staff is friendly, and they do good work. I was brought back right on time, and out in less than an hour. I didn't feel rushed or like I was an unimportant patient, even though I had never been there and likely would not be back. I say that I likely won't be back only because their office is located in the middle of nowhere in Bloomington. If they were more convenient, I would definitely consider making them my new dental home.

The entire staff at Crossings is fabulous. We have been seeing Heidi (dental hygienist) and both…read moredentists for years. I came originally after we moved back to the Twin Cities and having a bad experience with another dentist, who wanted me to sign an agreement to have $3500 worth of work done. I went for a cleaning. An acquaintance suggested Crossings. No. I did not need that work done. We get great care using current technology and practice methods. Their charges are fair. They practice conservative dentistry--caring for our teeth and gums, but not suggesting unnecessary procedures to run up the bill. Go to this practice.

The entire staff at Crossings Dental Care is amazing. The office staff is always friendly and…read moreremembers my name when I go in. The hygienists are efficient and make sure I am comfortable. They use many different techniques to minimize discomfort. Their computer systems have the latest digital X-rays and record keeping. Highly recommend for the entire family - they take special care of younger children.

Like many people, I usually dread going to the dentist-but this office completely changed my…read moreexperience. The team here is incredibly professional, caring, and welcoming. On the day of my appointment to get a crown, a tornado warning forced them to reschedule. Even though the situation was out of their control, they took $200 off my bill as a courtesy. That level of patient care really stood out to me. Throughout the entire process, I felt truly listened to and well taken care of. They were transparent about the costs and explained everything clearly. The front desk staff is also kind, helpful, and knowledgeable. I highly recommend this dental office and its amazing team!

I made an appointment for a cleaning, exam and x-rays. They took many x-rays, including the…read morepanoramic one.. Then I sat in a chair and waited for what seemed like forever and the Dentist came in. Started doing the exam. I asked questions about certain things and I got a lot of umms and oh's. she didn't really seem like she knew enough to make me feel comfortable with having hers as my Dentist. Then another lady came in and discussed pricing. By this time it was 10:45 and I hadn't even gotten my teeth cleaned yet. I had no idea it would take that long, so I rescheduled the cleaning. When I got there to have the cleaning done, the receptionist informed me that it would cost me extra money upfront for the laser treatment. He said it wasn't necessary but they recommended it. I said no thank you. Then he also said that will be another $35 upfront for the fluoride and once again I said no thank you. My instincts told me to leave because that's the second time I was made to feel like I didn't belong there. I canceled all upcoming appointments and made arrangements to go to another dentist. I was looking into my billing on my HealthPartners account. They're charging me $533 for the panoramic x-ray which I was never told that that was not included in what my insurance pays for. Why would they inform me that I would have to pay extra for laser treatment and the fluoride and they can't tell me that it's gonna cost an extra $533 to do the panoramic x-ray. My new Dentist is only charging 250 for the panoramic x-ray. I think it's wrong of them to handle it the way they did and I'm pretty sure I will be stuck paying that, but I don't think it's fair that I have to.