Dishonest and wouldn't recommend. I checked to make sure Droel Family Dentistry was in-plan and…read morethey were. When I went and have my teeth cleaned (which is preventative care and free for in-plan dentists) I was charged. When I called to ask, they just dropped United Heathcare a week prior to my appointment and failed to mention this when I gave them my insurance card at the beginning of my appointment. I then got a piece of mail a week later saying I could pay for a membership and would get the in-plan pricing. Money hungry and unethical. DO NOT GO HERE FOR YOUR DENTAL NEEDS. Save yourself money and a headache.

I wish I could write a zero-star review for Droel Family Dentistry…read more They were kind enough to send three text reminders for my last scheduled appointment beginning about a week in advance. I responded with a request to cancel my appointment due to my dental insurance expiring. Laine, the Practice Manager, responded to my cancellation request to say that Droel "always verifies benefits/eligibility before your scheduled appointment" (with many typos). She also specifically told me that I am covered for the next ~8.5 months based on the Delta Dental benefit calendar. She ended her text with "You are definitely eligible to come in :)" About a month after my appointment, I was again contacted via text to say that "the plan we had on file seems to have terminated which has left a pretty hefty balance on your account" of over $1,000. This is extremely frustrating given what I mentioned above. I trusted Droel to be the experts on dental insurance coverage since it is something they deal with on a daily basis, but instead I'm left wondering if they are dishonest or downright predatory toward their patients on purpose. Despite their negligence on this issue, they refused to offer me any sort of concession on my balance due, and even threatened to send it to a collection agency. On top of this, their quality of care is severely lacking. Wait times are extremely long for any sort of procedure beyond a routine cleaning, which leads me to believe that the doctor, Andy is stretching his practice too thin. I've also had to have multiple follow-up visits to fix sharp edges and uneven fillings, further reinforcing that Droel only cares about volume and not patient satisfaction. While I'm fortunate enough to be able to just pay this balance and avoid any further conflict, I'm afraid that this is not an isolated issue with Droel Family Dentistry, and that their subpar level of care could lead to a significant financial burden for others. I hope this review does something to combat that. Neither I nor my family will be returning to Droel Family Dentistry for any future dental care needs.

Not a fan of Dr. Carlson. She was not very helpful when I came in for a problem I was having with…read morethe corners of my mouth. She acted like she didn't have time for me, even though I had an appointment. There have been a couple of very unfriendly people at the front desk who act like they hate life and their jobs. Also, we have tranferred to another dentist after several years with this office, due to them telling us we could not make any more appointments because I had to reschedule a few due to school obligations, even though we gave notice. It's our fault we had to cancel, but their hours are limited and not very compatible with school or work hours.

I filled out a form online for a (long overdue) appointment at Stillwater Family Dental as a first…read moretime client. A very friendly receptionist called me the next morning and I was given an appointment the following day. Their schedule is very flexible and I am grateful they were able to see me so quickly. I went in for a routine exam/cleaning and found I had two cavities. They were able to get them filled in that appointment and took scans for retainers so my teeth don't shift (sorry, mom, the dog ate mine from grade school). All in the same appointment! Every staff member I interacted with was warm and pleasant. Special shout out to Paige for her exceptional care and consideration. She was sure to explain everything that was happening or going to happen throughout the entire appointment. Truly a top notch dental assistant! Dr. Christoper Coulter was wonderful as well and made sure I was comfortable throughout the whole process and took special measures to ensure maximum comfort and satisfaction during a dreaded process. Monika was the dental hygienist that cleaned my teeth and she also took special measures to ensure I understood what she was looking for and how the process was going to work. Overall, no one really enjoys going to the dentist, but this place is top notch. By far the best dental clinic I have ever been to. They have set a very high bar for standard of care from the receptionists to the doctors everyone was outstanding. 10/10!

This is my new dentist team! I have had to get a lot of work done including 7 teeth getting pulled,…read moreeven though I was nervous the doctors and nurses made it easy. Getting teeth pulled easy? Yeah, somehow the made it happen. My insurance wasn't going to pay much, in comes Olivia to save the day and help me with a payment plan to make sure I can afford the work that I needed done. 5 stars! Thank you Olivia and Dr. Unger and everyone else there I didn't catch the name of.

Dentists are great! They run on time. Made my crowns in one visit! Very efficient, too! Nice clean…read moreoffice.

Very disappointing experience. Before my first appointment, I explained that I have a severe gag…read morereflex and cannot tolerate the small X-ray sensors, although I can do panoramic X-rays. Despite this, my entire half day was wasted before they completed my cleaning. Six months later, I returned for my scheduled appointment only to be told I had to complete the same small X-rays or "take my business somewhere else." although they already completed panoramic X-rays. They wasted my time at both appointments, as if I didn't have work or other responsibilities. The lack of professionalism, communication, and compassion was extremely disappointing.

Very disappointing experience. I went in for a root canal, and when the procedure was finished,…read morethey required payment immediately. I attempted to pay with my HSA card, but they charged an additional 3% processing fee unless I paid by check or cash. I work for a bank, and HSA checks are no longer commonly provided. Also, carrying that amount of cash is simply not practical. I found it frustrating to be penalized for using a standard payment method. Will not be coming back.

I've been coming here for 25 years. The staff and doctor make you feel so well cared for. I…read morewouldn't go anywhere else!

I went to Advance Family Dental for Invisalign before my wedding last year. They made the process…read morereally easy using weekly virtual check ins via the Invisalign app, so I only had to go into the office to do my impressions, get my trays and attachments on, and get my attachments. The staff was very helpful explaining the process and pricing, and I could easily message them on the app if I had a question or issue. Thanks to Advance Family Dental I was able to easily improve my smile before my big day!

COLUMBIA HIEGHTS DENTISTRY! I went there on February 26th…read more2026 to see about dentures/implants. They had me beck March 10th to consult with a surgeon. He said he wanted to consult with my dentist there and come up with a plan. Two and a half weeks went by so I called to make sure I wasn't lost in the mix. A polite lady said that they had been on vacation and that she would leave a note for them to contact me asap. 6 weeks went by, nothing. Screw them. I went to NUVIA in Roseville and got it done. Also my wife went to Col Hgts Dental and said the clinic was dirty. STAY AWAY FROM COLUBIA HIEGHTS PERIOD!

I believe ethics are extremely important when partnering with a healthcare provider. Unfortunately,…read moreI have to question this after what happened to me. Reading the reviews, I see this is a pattern for this dental practice. I came in as a new patient for a routine cleaning since I've just moved to the area. I was really excited to establish care here since it's close to me. I also was happy to have a lady doctor. My insurance is kicking in on February 1 so I wasn't open to any extra services quite yet. I just wanted to establish care, get a good exam and above all, a cleaning! I had made my insurance situation clear when I made the appointment and again with the assisting staff. Also, I didn't actually need more X-rays as I have them from my previous dentist, but they insisted. After all that, the dentist gave me a hard sell on 4 quadrant deep cleaning and a new crown (which I did need), but not on that day ... I didn't want to pay out of pocket given my insurance would be kicking in soon. My dentist was visibly upset that I didn't sign the expensive out-of-pocket treatment plan on the spot. She then spent maybe 5 minutes cleaning my teeth. Terrible vibe and a waste of time as I have to now schedule an actual cleaning somewhere else. What a disappointment. I think the dentists must have a sales quota. I will be reporting them to the BBB, the city and various licensing associations.

I have been seeing Dr. Milnar for years. This is a top notch office and a caring and knowledgeable…read moredentist. I would highly recommend.

Dr. Franco put a crown on an upper back tooth. I had pain that did not resolve so I returned to…read moreher and she made an adjustment. She said if I continued having pain to return in a couple of months. It was clear that same day that the problem was not resolved. I didn't want to wait a couple months so I found a different dentist. He made 4 adjustments over the period of a year, and I continued to have pain. Finally, he said he needed to remove the crown to see what was going on. It turned out that Dr. Franco had left decay under the crown. The tooth was very irritated so he put a temporary on with the hope it would quiet down. It did not. Ultimately, he had to pull it. I wrote to Dr Franco and asked her to return the money that I had paid for the crown, and to pay to replace the tooth. She returned the money for the crown, but she did not pay to replace the tooth. The letter she sent with the refund said "as a courtesy" she was refunding the money. No apology, no acknowledgment of the decay she left under the crown, and no acknowledgment that I lost the tooth.

Long story short, money-hungry, impersonable, and immature…read more Was recommended Moldrem by my insurance provider because they testified to my insurance that they could accommodate my allergies. Scheduled an initial intake at the Lakeville location and things went smoothly. Met with Dr. Molldrem and he was keen on everyone getting 'paid what they were owed' in the context of my insurance lowballing him. Mind you, the staff drive luxury SUVs and they have TWO locations. Several MONTHS later I have my teeth cleaning and not only could they not accommodate my allergies, they never had the intent to. Furthermore, they refused to coordinate care between me and my Medical Doctor to figure out appropriate treatment based on my Dr.'s medical orders. I asked politely to receive updates within the week regarding sussing out my treatment plan and they told me to get lost. I asked for recommendations on who else to go to if they couldn't get the job done and they told me to check with my insurance (HAH!). So here I am without any of the treatments they had agreed to help me work through. I called to file a complaint and the Eden Prairie location told me that this all had 'nothing to do with their professionalism' and that 'if I was unhappy with my care I could always find someone else'. I would say that treating me like a burden because I'm not filthy rich is a professionalism issue but whatever. Don't go here unless you love feeling awful.

My experience was an expensive downward slope from the start…read more I went here for 4 years. At first it seemed procedural but it was not long until they started offering expensive services like mouth guards for night botox to stop teeth grinding. It felt like scare sales tactics every time i went in. I eventually got two new crowns after some visits and genuinely thinking they were necessary. Both of them popped out in less than a year. I called the office to see what they could do. They said I would have to pay for it all over again and laughed at me telling me there is no warranty on crowns. This was after the office people talked to Dr. Molldrem and called me back. I already got one redone and have to do the other soon. I have to pay for the crowns twice! UPDATE because I almost forgot about the random $1,000 bill i got after i thought I was all paid up because, for (1) they messed up the insurance calculation on the crowns and for (2) they couldn't figure my insurance out for the teeth cleaning (which I had) that could have been resolved had THEY not waited so long.