1. Krengel Dental

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Bloomington, MN

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Services - Krengel Dental

Cavity treatment

Crown cleaning

Dental exams

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Metropolitan Endodontics

Metropolitan Endodontics

3.5(26 reviews)
5.9 mi

In April, I cracked a back tooth and went to my dentist. She told me I needed a root canal and a…read morecrown, but because her office does not perform root canals, she referred me to an endodontics clinic. I called that clinic and scheduled an appointment for the next day, but later learned they did not accept my insurance and that the procedure would cost $2,000 out of pocket. I told them I would try to find another endodontist who accepted my insurance and would get back to them. I then called Metropolitan Endodontics and asked whether they accepted BCBS. I was told they did, but that I would need to pay the full $2,500 upfront and would be reimbursed after insurance paid them. Based on that information, I scheduled an appointment for a few days later and canceled my appointment with the first clinic. I had the procedure done at Metropolitan Endodontics, and they did a great job. I paid in full using the Cherry plan, which covered the full amount upfront with no interest for one year. I expected this would give me time to receive the insurance reimbursement and then pay my portion later. I was surprised when my insurance company sent me a notification stating that Metropolitan Endodontics was out of network and had paid only $251.74. When I called Metropolitan Endodontics, I was initially told that I had not been told they accepted my insurance and that my bill was already paid in full. I explained that Cherry had paid the bill because I was told full payment was required, and I reiterated that I had been told they accepted my insurance. The representative put me on hold to review the recorded call and then confirmed that I had been told they accepted my insurance. She said someone from accounting would call me back after speaking with my insurance company, but I never received a call. I tried calling again, reached voicemail, and still did not receive a response. At minimum, I believe they should have charged me the $2,000 that the first clinic would have charged for the same procedure. Don't bother doing business with a company that can't deal with you honestly up front. I would not have gone there had I known. They couldn't even treat me with respect and call me back. Cheryl C

Omg - what a crap show this outfit is. If you get referred, think twice and hold on to your credit…read morecard. My wife had an appointment this week. Got there to be told the doc had moved down the street. Went down the street. Doc is now out at another office and they have no record of the appointment even though they say they called to remind us. There was no call. Wait -the find her in the system. Last visit in 2019. Wrong answer - we didn't live here in 2019. Hold on. They can see her but need a ct. a ct she just had a week ago, but they don't have and want to bill again for. Say we would call and have it sent. Step away and come back to be told don't bother, they must do their own scan. We leave. Bonus - as we are doing all this. There's a staff person about 10 feet away, chatting loudly with customers about medical and financial information so everyone in the office can hear details. So much for patient privacy and HIPPA. please do not patronize these chuckleheads unless you are in Dire Straits, and independently wealthy.

Krengel Dental - generaldentistry - Updated October 2026

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