Plenty of parking out front and easy to spot from the street…read more attempted to pick up a package from this facility on a Saturday after receiving a failed delivery notification on Friday. I had forgotten the door tag, so the employee, who was very friendly and willing to help, tried to look up the package by address, recipient name, and sender zip code, but had no luck. Evidently the package was not made to be available for a few days (Tuesday). Then it got rerouted to a location closer to my home (which worked in my favor).

FedEx drivers in the Longmead community in Silver Spring, MD delivering packages are driving…read more30-40mph in the neighborhood. This is unacceptable and should be stopped on this neighborhood. This is a daily activity and driving so fast unable to get tag#. There are people backing in-out driveways of a 1-lane circle; and children riding their bikes. This is ridiculous on every level and poses a safety hazard in our neighborhood.

//5 stars for customer service and all inclusive service…read more It's a rarity to find a shipping store with great customer service but this place has it. I walked in for a passport picture - immediately I was greeted. No appointment at all which was great. He processed the picture and cut the photo to fit the standard passport (update it was accepted by US State Dept). I brought my filled passport application, so I was able to staple the photo; package it for expediate service and send it off all in one session. They took their time to help me with shipping it out. I can tell they have repeat customers since they were greeting them with first names. If you are indecisive, choose this store to get your shipping done

I stopped by to mail out a letter today. The staff was really friendly, and the location was super…read moreconvenient!

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

The service here was great, never a line crowed nor busy, they do have a notary onsite as well.read more

Postman Plus employee: Katie L. is a godsend!! I needed notary service for a court document. Katie…read moreL. provided excellent customer service and is an asset to Postman Plus. I appreciate Postman Plus for employing a wonderful human being.

I had a blackboard easel that I needed to ship home from Gaithersburg, 48"X34"X10". I stopped in…read moreand spoke with Aiman on November 4th, and was assured that they would be able to make a box and ship it. On Sunday, November 5th, I brought the easel to the store to have it boxed and shipped. Unfortunately, I did not get the name of the gentleman who assisted me on Sunday afternoon. He was certainly dismayed to see me arrive with the easel, but was wonderful, and worked hard to get it boxed and ready to go. Many thanks for the great service, while balancing the needs of the other customers who arrived while he was working on my package. The easel arrived today, right on schedule and in perfect condition. Thank you for the excellent service!

Visited for notary. Love that no appointment is necessary and can get everything done within…read moreminutes. Staff was all very friendly at this location

I have been using Servicol to ship packages since 2020. Although they are busy, the staff is…read morehelpful and responsive. The services are very competitively priced and a good value. My packages have arrived in a reasonable time frame and in good condition. Reliable, helpful, and professional.

Do not use this company for your shipping needs. The package that I sent was rifled through and…read moreitems were missing. When I called the owner of the company to submit my claim, (I paid for insurance) he asked for pictures of the package and "said" that I was going to receive my check in the mail. He then ignored my phone calls and text messages. This is HORRIBLE customer service. Do not waste your time with this company. NO USEN ESTA COMPANIA DE ENVIOS. La caja que mande, la abrieron, y alguien se robo cosas de mi caja. Cuando llame al dueño de la compañía, me pregunto que le mandara fotos de como llego a Colombia. El me dijo que yo iba a recibir el dinero del seguro en el correo, y todavía lo estoy esperando. Llame a la compañía y le mande textos al dueño y me ignora. El servicio al cliente es horrible, no tienen la decencia de regresar mis llamadas. Siempre tenia que ser yo la que llamaba a preguntar. No gasten su dinero ni su tiempo con esta compañía.

The Easiest and most efficient parcel shipping company I've…read moreever worked with. ChiChi were able to not only pick up my item from a local auction house but even help with a light dismantle prior to packing which in the end saved me tons of money ! Highly recommend this company !!! A+ service If you are buying from JayBird Auctions this is the place to contact for Help Mark Illinois

I won a vintage lamp at an auction in November 2021. I paid Chioneso Jani at Parcel Handy pick it…read moreup from the auction house, pack it, and ship it to my house. Because of the size, I was told it would cost more to ship as it would have to be double boxed. The price was fair and It arrived in good time. Sadly it arrived very broken so I called Chioneso right away and sent an email with several pictures of the damaged box, thin packaging, and the broken lamp. Naturally, she was surprised and she would file a claim with UPS for me. She was very nice and told me Parcel Handy would make this right. I have been calm, courteous, and patient with every interaction. It has now been 6 months since it was shipped to me. Numerous phone calls and emails over the last 6 months have provided me with no compensation of any sort, and now it goes straight to voice mail when I call. So now I am out over $400 for a lamp that I did not break and can't fix. EDIT: 05/11/2022 Chioneso and Parcel Handy has fully reimbursed me and I am satisfied. She told me she got busy and simply forgot. I take her at her word and will likely do business with Parcel Handy in the future.

I called and spoke to someone in their Customer Service Dept. She was really nice and helpful. When…read moreI found out my Urban Outfitters package was being shipped with them, I called and told them I wanted the driver to call me before he dropped off my package. She made sure he did that. I made him verify the address before he left the package. Then someone else from customer service called to make sure I received my package. They're trying. *The package they lost before (from Amazon) was delivered to my neighbor's house. I guess the driver just picked any house on my street to leave the package. Scrub.*

We were supposed to have a package delivered on Monday. My wife received the notice that it was…read moredelivered at 732 am. Funny thing is I was in the driveway during that time to leave and there was not a soul in sight. Also, there was NO photo of the item being delivered. Of course we did our due diligence looking for it, to no avail. In contacting LaserShip/OnTrac I couldn't speak to a person but I would receive an email within 48 hours. After 48 hrs after I wrote to them inquiring about it. They sent me a generic email stating we completed our investigation and our system showed it was delivered. I will never use this company! 0 stars

We came on a good day for this location…read more This is a hidden gem of a UPS store. Here's what's my rating is based on: 1. Superior customer service. 2. Prompt and efficient service. 3. Friendly As soon and we walked in we were greeted my the counter person who promptly came over and scanned our package. On the way out, a friendly have a great day. Go here if you want good service.

Open to 7 is very convenient for after work needs. However, the line was long and the store smells…read moreof water damage (wet musty carpet). I needed an envelope and the cashier suggested I try the Dollar Tree to save on packs cost. The offer was nice but I opted for the in store higher priced shipping items.