On today I noticed that I am indeed invisible!Several of the Caucasian men set at a desk playing on…read moretheir devices and even after I walked up to the desk they never greeted me!However they did greet the customer after me that resembled them.While l had to wait until the young lady that resemble me got finished with her customer to assist me!She greeted me with a smile and grabbed my pick up order.

So this review is exclusively about the service that was received at this store .... it has nothing…read moreto do with how much I may or may not like the service that Verizon offers to it's cellular customers. That being said, I couldn't have been happier with the experience we had at this particular Verizon store. We ordered our stuff on line and a little later that day we got a text letting us know our stuff was in store and ready for pick up. Upon arrival they have full Covid procedures in place and only a limited # of customers are allowed in the store at one time. There weren't many people there and the wait was really quick. They had our stuff in a bag ready to go and were really friendly while we were there and made sure there wasn't anything else we needed help with. Didn't really do any window shopping (did that online), but the store itself is well stocked with the latest greatest cellular devices and looked like it would be easy to do some comparisons if you are trying to decide which route is best for you. Great store, super clean, easy access and great customer service. Highly recommend.

I would strongly recommend you find another location if needing Verizon products or services. It…read morewould be well worth the drive. My parents were preyed upon by an employee at this location and was convinced in a product and service that they did not need and said they did not want. Upon receiving their bill a few weeks later and realizing they were being charged more than what they were told in the store, my parents attempted to return the item to only be told they could not return it so are stuck paying roughly $250 for an item they do not need and will not use. PLEASE, avoid this location if at all possible and drive to Huntsville or Chattanooga for Verizon services or products.

The best Verizon store I have ever been in. Very friendly, courteous employees. Very efficient…read more We were traveling through but t I wish this was the Verizon store we used all of the time. I can't say enough good about them. 5 stars all the way!!!

This locations has the best Sales Rep around. His name is Justin and he was the most helpful and…read morepatient with me. The whole crew at the Pell City location is awesome. They treat us with the upmost respect and will work with you to get you the best deals and save you money the best way they can. Go by and see Justin and the crew and I promise you won't regret it.

When my SO and I walked into the store we were greeted first thing by a young man named Jeff. He…read morewas so great to work with. He went above and beyond on making us comfortable and making sure we saved as much money as we could as well as making sure we were getting everything we were wanting. Always great customer service when we go to this store.

Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!

This is one of the worst customer service stores I've ever been in. Was supposed to have an…read moreappointment with the store manager that Verizon set up to get me some help. His name is Alan Edgeworth. After coming in the store was approached by a Hispanic person that was rude telling me the guy was not there and basically wanting me to leave. This was an appointment set up by Verizon. Person didn't want to help me no one else in the store that was standing around three other people wanted to help left there without any help and didn't wanna give me the store manager's name which I finally got and did not want to take my name and number for him to call me. Supposedly he had something come up well he didn't let anybody know that I was coming into the office or they didn't care. I'm gonna send something to the Board of Directors of Verizon so that they will close the store up as a Verizon dealer stay away if you want any help go by your phone somewhere else.

Went in to get a new phone. This woman who waited on me was a real peace of work. Rude and…read morecondescending.Treated me with little respect. Needless to say she lost the sale. What a bitch!

Hannah helped me on a Saturday morning concerning being charged twice for Disney, once thru…read moreVerizon and then thru my personal account which should have been canceled by Verizon. After speaking to 3 or more customer service representatives and a few hours of time she got me a FULL refund. She went over and above what i expected. She was very tenacious in getting that result for me. Thank you

if I could give more stars I would! The first time we went here they treated us amazingly and every…read moretime sinc. Today we got the same great service

I stopped by here a few days ago. I had an appointment, but they couldn't see me until about 15-20…read moreminutes pass my appointment time. This is the unfortunate norm at many businesses due to a labor shortage and the pandemic. I wanted to get a new iPhone, but the one I wanted (and several others) is on back order for almost a month. This was disappointing news, but not surprising. Many items are also experiencing shortages due to the chip issue that has been ongoing. The employees that assisted me were as helpful as they could be. I appreciate them wearing masks and maintaining social distance. Despite my visit not going as planned, I'd go back.

Verizon is terrible. My wife canceled her jet pack 60 days ago but they continue to bill. Had…read moreconfirmation number and still made to pay for 60 days. This location is worthless. Four trips to the store and multiple phone calls. This company functions much like the mafia. I am going to file a complaint to the Alabama Attorney General. Verizon of Alabama needs to be closed down. Avoid purchasing a jet pack or doing business with Verizon. They have gone to trash service, trash products and absolutely the worst poor customer service we have ever received from any cell phone company.

I have been standing in line an hour, while three employees are assisting customers -- and several…read moreemployees in the back taking breaks.

Great location and they were very helpful after I had to replace a phone there on a business trip.read more

My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Amanda Marsh was SO helpful today. She helped me do very basic things that I should have been able…read moreto take care of and never once seemed irritated (like I would have been with me). She worked hard on my other issues and was so nice to everyone who entered. The entire location has been amazing each trip we've made and we've made frequent trips.

I brought in a phone that I purchased from Verizon online because it had a SIM card jammed into it…read morethat I couldn't remove. The person that came out to help me messed around with it for a few minutes, jammed the card even further inside the phone and then came back out and told me that my best bet was to take it to a computer store because this particular Verizon store has nobody who is certified to work on Verizon phones.