So this review is exclusively about the service that was received at this store .... it has nothing…read moreto do with how much I may or may not like the service that Verizon offers to it's cellular customers. That being said, I couldn't have been happier with the experience we had at this particular Verizon store. We ordered our stuff on line and a little later that day we got a text letting us know our stuff was in store and ready for pick up. Upon arrival they have full Covid procedures in place and only a limited # of customers are allowed in the store at one time. There weren't many people there and the wait was really quick. They had our stuff in a bag ready to go and were really friendly while we were there and made sure there wasn't anything else we needed help with. Didn't really do any window shopping (did that online), but the store itself is well stocked with the latest greatest cellular devices and looked like it would be easy to do some comparisons if you are trying to decide which route is best for you. Great store, super clean, easy access and great customer service. Highly recommend.

On today I noticed that I am indeed invisible!Several of the Caucasian men set at a desk playing on…read moretheir devices and even after I walked up to the desk they never greeted me!However they did greet the customer after me that resembled them.While l had to wait until the young lady that resemble me got finished with her customer to assist me!She greeted me with a smile and grabbed my pick up order.

The best Verizon store I have ever been in. Very friendly, courteous employees. Very efficient…read more We were traveling through but t I wish this was the Verizon store we used all of the time. I can't say enough good about them. 5 stars all the way!!!

I would strongly recommend you find another location if needing Verizon products or services. It…read morewould be well worth the drive. My parents were preyed upon by an employee at this location and was convinced in a product and service that they did not need and said they did not want. Upon receiving their bill a few weeks later and realizing they were being charged more than what they were told in the store, my parents attempted to return the item to only be told they could not return it so are stuck paying roughly $250 for an item they do not need and will not use. PLEASE, avoid this location if at all possible and drive to Huntsville or Chattanooga for Verizon services or products.

When my SO and I walked into the store we were greeted first thing by a young man named Jeff. He…read morewas so great to work with. He went above and beyond on making us comfortable and making sure we saved as much money as we could as well as making sure we were getting everything we were wanting. Always great customer service when we go to this store.

This locations has the best Sales Rep around. His name is Justin and he was the most helpful and…read morepatient with me. The whole crew at the Pell City location is awesome. They treat us with the upmost respect and will work with you to get you the best deals and save you money the best way they can. Go by and see Justin and the crew and I promise you won't regret it.

My visit to this store a few days ago left much to be desired. It wasn't necessarily the employees…read moreat the store. It was a combination of the Customer Service area at Verizon and the employees at this store that caused my lackluster experience. I wanted to get a new iPhone and I wanted to put money down on the phone to help me pay it off in half the time. No, I was not required to pay a deposit, but I wanted to. I tried to do this online, but there's no option to pay money toward your device during the ordering process. I called Verizon and a rep advised me that if I ordered the phone and picked it up in a Verizon store, I could pay toward the phone there. I asked the rep to notate my account because I didn't want any issues when I went to the store. He said he would and that he would leave instructions on how to do what he was saying. I drove about 35 minutes to go pick up my phone and the employee at the Verizon store says that I can only pay off the phone in its entirety. He said Verizon wants him to make as much money off me as possible so they make it difficult to pay off phones earlier. He said the reps we call into sometimes just tell customers what they want to hear to get them off the phone. I let him know I could have just had the phone shipped to me. Driving to be told I couldn't do something that I was advised I could do was a waste of time. I asked him to please notate my account about the inconvenience. Verizon did end up giving me a $30 credit for that hassle.

Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

This is one of the worst customer service stores I've ever been in. Was supposed to have an…read moreappointment with the store manager that Verizon set up to get me some help. His name is Alan Edgeworth. After coming in the store was approached by a Hispanic person that was rude telling me the guy was not there and basically wanting me to leave. This was an appointment set up by Verizon. Person didn't want to help me no one else in the store that was standing around three other people wanted to help left there without any help and didn't wanna give me the store manager's name which I finally got and did not want to take my name and number for him to call me. Supposedly he had something come up well he didn't let anybody know that I was coming into the office or they didn't care. I'm gonna send something to the Board of Directors of Verizon so that they will close the store up as a Verizon dealer stay away if you want any help go by your phone somewhere else.

Went in to get a new phone. This woman who waited on me was a real peace of work. Rude and…read morecondescending.Treated me with little respect. Needless to say she lost the sale. What a bitch!

Jeremy Manning is excellent! He was extremely helpful and knowledgeable of the products. I have now…read morebought two Apple phones and two Apple Watches from him. He will go out of his way to help you get what you want and make sure you are happy. He is my go to person at this store. Thanks Jeremy!

if I could give more stars I would! The first time we went here they treated us amazingly and every…read moretime sinc. Today we got the same great service

Gracias por el servicio ,fueron muy amables BRANDY…read moreLANCASTER ,ERIC LANG and ROB GLADO Con el poquito ingles que yo puedo hablar nos entendimos bien .GRACIAS POR TODO. 3080 John Hawkins Pkwy . We had an excellent experience at the Verizon store in Hoover, Alabama! The staff was very attentive, friendly, and professional. They took the time to understand our needs, answered all our questions, and went above and beyond to make sure everything was taken care of. You can tell they truly care about their customers and give 100% to provide the best service possible. We really appreciate all their help and highly recommend this store to anyone looking for outstanding customer service!

Took long asl to give me a cable and went into the back and started jerking his shi or sum and was…read moretalking to me like I didn't know what know what I was doing.

I needed a new phone because my existing phone stopped working and the technician took the time to…read morework out an arrangement so that an existing protection plan could be used to service my existing phone while I got a new one. On top of that it was arranged so that my monthly payment went down with the My Verizon Auto Pay. I am very satisfied.

I have been standing in line an hour, while three employees are assisting customers -- and several…read moreemployees in the back taking breaks.

My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Went in today to upgrade our smart phones. We were served by Zack who was extremely helpful and…read morenice. All of my experiences at this store have been good but Zack is the best so far.

I brought in a phone that I purchased from Verizon online because it had a SIM card jammed into it…read morethat I couldn't remove. The person that came out to help me messed around with it for a few minutes, jammed the card even further inside the phone and then came back out and told me that my best bet was to take it to a computer store because this particular Verizon store has nobody who is certified to work on Verizon phones.