Beware of this store. My long time live -in bf and I walked in here to shop the in-store device and…read moreplan prices vs online (which were better). We were immediately sized up by the pair of store employees who then ran their well rehearsed sting operation on us.They immediately pegged him as the easy target, and could tell that I am the sensible accounting professional, asking the important questions and turning down their outrageous offers one after another because they were far from the rates I received by two other carriers. In addition the tags in front of these crap phones said FREE, yet the store associate was offering these"Free" phones at rates varying from $140-$200, I shook my head and walked away as the other associate had been circling me with offer after offer even though I had explained that I only recently bought a Motorola and that my unlimited talk/text/data service was free due to my limited income since becoming disabled. He kept sweeping me back to this plan and crap phones that would surpass my Moto and save me money, I think not, how can they beat free? This all happened very quickly, we were there for maybe 5 to 10 minutes tops. I turned to my partner and the associate was handing him a bag and receipt for just under $140.00 that we didn't have, after she ramped up her scam sales riddles, lying through her teeth as she sold him the crappiest "Free" phone in the store for 400% more than you can buy them for on Amazon and a crap plan that he didn't even know what he was getting or how much it would cost. She knew, they both knew that they had to get me away from him and quickly tell him anything he wanted to hear then ganked for all of our grocery money, after I had already explained to them that we were just shopping different offers by other companies because of how limited our income is with us both on Social Security. I explained that he was approved for lifeline and that we were looking for deals that included a free phone and a discounted rate for unlimited service. I told them we had no money to spend today because we needed groceries and their constant barrage led me to further explain that we were down to 1 apple, 1 very small heal of bread, a lemon and two potatoes, which is why it was important that I thoroughly weigh our options. How does a person do that to two disabled seniors, she took all the money we had, which was already hardly enough for groceries since the cost of food has skyrocketed by 300-400% depending on the items and based on my calculations using my saved grocery receipts. Shame, shame, shame on you scandalous pair of hussies. I'll never use Metro again because this left a permanent bad taste in my mouth. I don't do business with companies that lack integrity. As for my Bf, he's never going to hear the end of it, every time his paperweight won't answer or hang up a call, I'll remind him of how he could have had a 5G moto at No Cost other than his first months premium of $40 for Unlimited service and better coverage area. This BS Nokia would better serve as a paperweight and this metro store would better serve as a politicians campaign office, or a grifter headquarters. It's a shame because there was a time that Metro and their associates were the best in the business. I couldn't be more disappointed to find that they have joined the money-grubbing bandwagon exploiting consumers by any means necessary during these harrowing times.

From the owner: Switch today & enjoy America's largest 5G network.read more

service was amazing. Rebecca was able to help us update and transfer phones with a great customer…read moreservice experience

I purchased a screen protector which I was told was covered for life but it formed small cracks…read morealmost instantly and when it bubbled up I tried to replace it and was told if the screen protector is cracked then it is non replaceable.... waste of money and terrible customer service.

The once helpful store is no longer. The two "experts" were rude and to quote my friend, had a…read morecombined IQ of 50. Wish I could give zero stars to the equal the amount of help we got.

I'm a casual user of a SIM card in a non-phone application. T-Mobile forces even their prepaid…read morecustomers to use 2FA/OTP to login and maintain their account, and $ balance. This means I have to extract the SIM card from the external device, put it in a smartphone with SMS ability, and try to login to add funds to my account, which is in their best interest as a business($$$). I should be able to login with just a password, or some other 2FA verification options besides SMS OTP codes, like authenticator apps, challenge secret questions, or something that doesn't require me to receive a code via SMS. I find it funny that all these "tech giants" believe your phone is the "most secure" method for 2FA. I don't know about you, but I've lost or broken 3 phones in the last decade. I've never lost or broken a laptop.