I have been with metro pcs since 2007, never have I ever experienced such a rude worker. Austin (I beleive that was his name) black hair, looks chaldean. had an attitude as soon as I entered and told me I needed to change my phone number, because I was a couple weeks late on my payment. not true. after he looked up my account he said never mind I didn't need to change it. Then proceeded to tell me I couldn't delete a line in person, I said are you sure? he said "I've worked here for 10 years I would know" ok fine, I've had service here for 15+ so I asked for the number to call because my phone was out of service and he told me I could look it up myself. so I said ok and I got your name Austin! then he said "good job you can read". unbelievable. customer service rep I spoke to on the phone was a lot nicer! I will be sending corporate an email, you shouldn't treat anyone that way. He was rude to the lady in front of me who also walked out. He's gonna ruin your business. read more