Had an appointment at 11:00AM, looking to switch over from Verizon onto fiancée's plan. Got there…read moreat 10:55. Had 2 people being helped and two waiting ahead of us. FYI they opened at 10am. To be backed up in one hour of business is inexcusable. But it happens so I asked the guy at 11:15 how long is the wait going to be? He said it can take anywhere from 5 mins to 1 hour. I asked if he had a estimate of how long? He gave me the same answer. So basically he doesn't know. Not willing to wait possibly an hour for an appointment so we left. Now I remember why I left T-Mobile in the first place. Go to Verizon, it's across the street. Customer service is much better there. They'll text you when it's your turn and give you approximate wait times.

From the owner: Visit the T-Mobile store in Auburn Hills and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3917 Baldwin Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

UPDATE TO ORIGINAL RATING It's now April 29, 2019 and at 3pm…read moremy landline phone rang...... I picked it up not expecting anyone to hear me, but I said "HELLO" and a man said, Hi, I'm from AT&T. I said...." you can hear me"????, he said yes, loud and clear. It's been 3 weeks to the day since my phone has worked!!! I asked him to call me back to be sure it's working and to let me see if I could dial out to another number and have that work too. Sure enough, I was able to make an outgoing call too and leave a message . AT&T called me back and again, he could hear me clearly. It seems that it was NOT directly Clear Rate's fault that my phone wasn't working, it was AT&T's equipment that Clear Rate utilizes, that was faulty. In the end, it was AT&T who was dragging their feet not fully inspecting nor fully troubleshooting my problem and kept blaming Clear Rate.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

Innetwork helped me get a great rate on Comcast service at multiple locations for my various…read morebusinesses. They were right on top of all the BS I expected I would have had to deal with if I did it myself. PLUS, I have had problems in the past signing up on 2 year promotional rates only to forget when it renews and then get a jacked up bill. Innetwork contacted me before the renewal date to check in with me and see how service was and IF I wanted to renew they let me know all the best paths I could take. EXCEPTIONAL! I don't write a lot of reviews, but they saved me so much hassle and expense it was worth taking a minute to share my experience.

Ron is VERY thorough and Detail oriented. He provides our company with support whenever we need…read moreit. Does GREAT work and is very reasonably priced!