Went in for a screen repair , guy fixed it within like a few hours and he even threw in a screen…read moreprotector!

Went in for screen repair and had to take it back multiple times. My screen was fixed but my face…read moreID doesn't work anymore. He told me he couldn't fix it, even though the repair is the reason it doesn't work. And told me to take it to Apple. So I did, I Took it to best buy they said I need a whole new phone because the repair wasn't done properly. So I got a new screen but it's a little glitchy, charges slower, and no Face ID !

1 star. I brought my phone in for a back screen repair. The technician named Kenny took it to the…read moreback without ever confirming what I needed or examining the phone in front of me, then told me it'd be 30 minutes. When I picked it up, he had repaired the front screen which was already fine and left the back screen, the actual problem, untouched. It became an even bigger headache from there. The repair somehow got tangled up with my phone insurance claim, and I've spent hours trying to sort it out. I would not recommend this shop. Confirm exactly what they're fixing, in writing, before you hand over your device.

I had a great experience! It took about 20 minutes and they replaced my frozen screen. I don't know…read morewhy there's so many bad reviews. I highly recommend this place. They seem to have done a really good job and I'm so happy to have a working phone! Thx guys

I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

Extremely Disappointing Experience -- Poor Repairs and Even Worse Customer Service…read moreI would strongly recommend looking elsewhere if you're considering using this location for a repair. My laptop was taken in for repair, and the technician installed or ordered the wrong part. I specifically made it clear that I did not want to be held responsible for any damage to a part that was incorrect, especially since the part technically belongs to the company and is not something I want or need. For two weeks, I went without my laptop while they waited for a part to arrive. During that entire time, no one ever called me to provide a meaningful follow-up or update. I ultimately had to reach out to the company myself. When I spoke with Stan, instead of taking responsibility for what went wrong, he repeatedly told me that the situation was my fault because I left the laptop there for two weeks. That completely ignores the root cause: if the technician had ordered or installed the correct part in the first place, none of this would have happened. I was also told that I could simply come pick up the laptop and use it whenever I wanted. Yet somehow I was still being blamed for not having a working laptop for two weeks. That logic is unacceptable. Stan also told me he could not issue a refund or start the correct repair that day. What he could do, apparently, was begin the reversal of the existing repair so that I could pursue a refund. That raises an obvious question: if he has the ability to reverse the repair, why can't he address the actual problem and make the situation right? The customer service during the call was just as disappointing as the repair itself. Stan repeatedly talked over me, insisted that I was wrong, and continued trying to place the blame on me rather than acknowledging the company's role in creating the situation. Mistakes can happen. What matters is how a company takes responsibility and resolves them. In this case, I saw neither accountability nor a genuine effort to make things right. If you're looking for a repair shop, I would seriously recommend taking your business somewhere else. Based on my experience, the staff are not on the same page, communication is poor, the repair was mishandled, and customer service appears to be the last priority.

Least expensive iPhone repair around here. No problems, quick service. Would recommend.read more

Received excellent customer service from these guys!! They come to wherever you are, pick up your…read morephone, repair it, and then return it back to you within the hour. They have an east valley location and a west valley location for convenience and it was so easy and stress free for me. Plus, it was by far the cheapest place I have found that replaces the screen. They did front and back on my iPhone for $70 total and they give you a free screen protecter. I recommend to any one look for affordable and easy place to fix your phone!

I only gave 1 star since giving zero was not an option. It's been a few weeks since I went to this…read moreplace and since then, my phone "repair" ended up taking me back to the Scottsdale area to Arizona iPhone Repair off Mercer Road (if anyone wants to go there). While this is an extra 20 minute drive, this place is hands down much more customer oriented and the people here actually know the product and what they are doing!!! Took my 2 year-old IPhone 4s in for a screen fix and had to stand and listen to the man, who I believe is the owner, talk himself up about how he used to be a body guard and then into the health and beauty biz for years and now he repairs Apple products. Take it from me, he needs to go back to his previous career choices as his knowledge of Apple products was limited at best. I can say this, I used to work at an Apple store in another state before recently moving here. After he got done talking about himself to me, he told me the screen fix would be quick and simple (yes it should have been) and that I could pick it up the next day. Without going into all the boring details, what should have taken 24 hours ended up taking 3 days and the screen application job was awful and then the "touch" functions using my screen stopped 2 days after the work had been done. I took my phone to Arizona iPhone Repair at the suggestion of a co-worker and they immediately confirmed what I assessed was the problem, the screen had not been properly adjusted or applied to my phone, hence the issues after I got it back from Pod Drop. I highly suggest NOT going to this place. It is close to ASU and I'm sure there are many college student who are unfortunately taken advantage of and hit on by the owner during the drop off process as I was - yuck! Drive a little further to be asssured of a professional experience, process and ending result for your money!!!

My screen on my iPhone 5 was shot. I stopped in and was greeted by a friendly man (owner?) right…read moreaway. He fixed my screen and the faulty button (that I didn't know could be repaired). So the following Saturday I brought in my iPod that I thought was a goner. I picked it up later that afternoon and it's working like new. I am very happy with the service and results I received. I would highly recommend this business as I'm 2 for 2! It's nice not to be treated like a number!

Breanna (the store manager) reached out to me and called me on the phone shortly after posting…read morethis. I will say, she did go out of her way to make things right and I truly believe that this was something that happened while she was not there and as the store manager, she was not happy to hear about. (This is not how she / her store does business, nor is it the reputation she wants) Due to her going above and beyond to address this situation, I'm changing the rating to a 4 star. If I need anything in the future, I may consider this place again. (Provided Breanna is there) *Other businesses should take note of this as well

Breanna and James went above and beyond installing a tricky Liquid UV Screen Protector on my very…read morescratched iPhone 14 Pro, a regular screen protector wouldn't do the trick to hide the scratches on the screen and right in front of the selfie camera, but after their flawless install, my screen is practically flawless and the selfie camera looks like new again. Thank you!

The response time to get a quote for my I watch to replace the lens took much longer than I thought…read moreit should. Then it came in higher than other locations. The person who was interacting with me, seemed annoyed that I didn't have the watch in front of me and have all the information for the questions he was asking to be able to give a quote. I just really wanted a range. I ended up taking my business somewhere else.

I have brought phones to this location multiple times. The…read moregentleman has always been very courteous. He does good work with fair pricing.

My kid knocked my iPhone from my hand and it landed flat on the ground. The screen was smashed to…read morepieces. I looked up phone repair and found Phoenix iPhone repair. They came out to my house! And did the repair in their van in 10 minutes!! Awesome service and very punctual. Highly recommend.

Just had my i5s screen repaired and am very pleased. Their price of $75 was WAY less than the walk…read morein place a block away. Katie came to the house and my phone was fixed in less than a half hour. I highly recommend giving them a call!