Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

I came to Crutchfield out of desperation, but I should have gone there first. I pulled my brother's…read moreold Atari 2600 out of the attic and exhausted every option trying to get it connected. Nothing seemed to work. Well, I brought the box with the console, games, cables, etc down to Crutchfield and their eyes lit up. The staff not only heard me out as I tried to explain how I was struggling to get this 70's dinosaur hooked up to our modern television, they did research on the spot to see if we could figure it out together. One of the techs was literally on his way off-shift for the day, but he stuck around to help me out. When they couldn't find a suitable adapter in stock, the guy crimped a custom RF to coaxial cable right in front of me. On the spot. He fabricated the connection we needed from scratch, like he was pulling it out of thin air. This man is a wizard I will absolutely be back here for any audio/visual needs I have going forward.

Ed does an outstanding job. Clearly a seasoned professional. He's my go to guy for TV mounting!read more

Incredibly reliable and responsive to phone calls and questions. This husband and wife team are…read morecompetent with years of experience and offer the best service in the area. We would use them again in a heartbeat.

I contacted Oryan about a job to assemble a playground set. Along the way he gave me a fair quote…read moreand was flexible when I asked to make some modifications to the set and spreading mulch! Him and his colleague Chris did a wonderful job and were polite and professional.

Orion was a complete professional and installed our TV on our fireplace wall perfectly! We plan to…read morehire him again for other jobs around the house.

Great service. He was quick and efficient. We had a great conversation cool guy. Will reach out for…read moremore installation help and refer him out.

Quick response time. Very efficient is conducting the work. And turnaround timeframe was…read moreexceptional...in and out in no time!

Sean did a great job mounting our 75 in TV, stripped and cut speaker cables, ran running cables…read moreacross ceiling and behind walls for clean cable management. Very skilled and clearly cares about the quality of work.

We got our 75" Samsung frame TV mounted flush against the wall and another 65" TV mounted outside…read moreabove our exterior stone fire place. The entire time Sean was incredibly knowledgeable, very professional, and the service was quick. Highly recommend!

I scheduled an appointment and was understanding when they needed to reschedule due to a flat tire,…read moreand again after they were involved in an accident. However, communication became very difficult after that. Calls often went to a full voicemail box, and I was unable to confirm a time for a rescheduled Sunday appointment. I made several attempts to follow up, but did not receive a response. Unfortunately, I had to move on to another provider due to the lack of communication and reliability.

Truly exceptional service from start to finish. From the moment I sent out a request for an…read moreestimate -- to which they replied right away -- to the moment the entire installation was complete, I was satisfied. They were flexible with me possibly having to re-schedule my appointment at the last minute if the cable equipment had not arrived on time. The installation team arrived at the time promised. They were polite, clean and professional. They used shoe covers, which I appreciated. I bought my own bracket and they were very familiar with it. They even uncrated my 85" TV from my move, which required them unscrewing wooden boards -- much more work than simply opening a cardboard box. Then they measured precisely, putting guide tape on the wall that they removed without leaving any marks. They also cut a hole on the wall behind the TV to run the power cord behind the wall to the outlet near the floor. The work was professionally done and looked great. They ran all the cables along the bracket, which was important because the bracket and wall would be visible when I pulled the TV out and swiveled it to seen from the kitchen, dining room or the living room. The whole process took under an hour and they didn't seem to cut any corners. The estimate was not the least expensive I received, but I felt the thoughtful questions they asked before I even accepted their quote, indicated the attention to detail that I wanted -- and I was right. I can't say if all their teams work this well, but the one that came to my house was exceptional.

Great guys. Overall service was great. Had a hiccup with an accident with some wiring but…read moreremedied it as soon as they could. I'd definitely use them again.

Excellent customer service and experience with Arnas. He was very friendly and professional. He…read morecompleted two wall mount TVs in less than an hour and they look great! Highly recommend!!

Cannon recommend these guys. One disaster after another and this is what we are left with. We asked…read morefor the tv to be centered on the wall but it's basically sitting on the mantle. The first time they were out here they were five hours late with no communication, made several measuring mistakes which resulted in 9 holes in our wall and the technician staying until almost midnight. He left the tv not mounted properly for two weeks before he finally came back and still didn't mount the tv properly. We are now out $600 and will need to hire someone else to mount the tv properly. They also accused me of trying to discredit their veteran-owned business by leaving a bad review even tho the pictures speak for themselves. And btw the husband is a combat veteran so that accusation is laughable.

This place was awesome!! I called in last minute and on a weekend. The owner came in to install a…read morewall mount the very next day. I would recommend this place to anyone, support local business!

Starlink installation Request…read more Very Highly recommended Knowledgable, Professional, Very Respectful Couldn't ask for better!!

David is a professional. He explained everything well and answered my questions. He arrived on…read moretime, and installed my system easily and quickly. I feel certain he will respond to any needs I may have in the future. His fee included everything, no surprises. I highly recommend David!

Excellent Service - Highly Recommend TVSC Solutions…read more Derek from TVSC Solutions is fantastic to work with. He is professional, extremely pleasant, and very easy to work with. About five years ago, Derek installed multiple TVs in my home and mounted a beautiful wall fireplace in my living room. His work was precise, clean, and very well done. Recently, as I prepared to move out, Derek came back to remove the mounted TVs and fireplace and repaired my walls. The repairs were done neatly and professionally, leaving everything in great condition for my move-out inspection. The photos show the wall after the mounts were removed and the areas were properly patched and repaired. Derek is reliable, respectful of your space, and clearly takes pride in delivering quality work. I highly recommend TVSC Solutions for TV mounting, fireplace installation, and wall repair services.

He did a nice job installing our large screen TV. He was Professional and efficient. Will use him…read moreagain.