Outstanding Customer Service! Chris Earned a Customer for Life!…read more
I cannot say enough good things about my experience with Chris at Route 66 Pawn and Guns! After having an extremely disappointing experience at another pawn shop earlier that day, I decided to stop by Route 66, and I'm genuinely glad I did.
From the moment I walked in, Chris made me feel welcomed, appreciated, and valued as a customer. He wasn't just trying to make a quick sale. He actually took the time to get to know me, have a great conversation, understand what I was looking for, and help me find the best possible deal.
As someone who participates in competitive shooting, I'm always looking for firearms that offer great value and performance. What impressed me most was that Chris actually recommended a firearm that was CHEAPER than what I was originally considering, but was a significantly better deal!
Think about that for a second. He could have easily tried to sell me something more expensive, but instead, he put my best interests ahead of making a bigger sale.
THAT is what genuine customer service looks like!
Throughout our conversation, Chris made it clear that he wanted to earn my business and, more importantly, KEEP my business. And let me tell you, he absolutely succeeded.
As a business owner myself, I have tremendous respect for employees who understand that building relationships and earning trust are far more valuable than making a single sale. My businesses serve thousands of customers, and customer service is something I take extremely seriously. I know firsthand how much of a difference one great employee can make.
Chris is exactly the kind of person every business owner should want representing their company. He's knowledgeable, personable, honest, and genuinely cares about the people walking through the door.
I walked in hoping to find a good deal and walked out with an incredible purchase, a great experience, and a business I genuinely look forward to supporting again.
Route 66 Pawn and Guns, you have an absolute asset in Chris! Employees like him are the reason customers return, recommend businesses to their friends and family, and become loyal customers for years to come.
I will absolutely be returning for future purchases, and I'll gladly recommend this place to anyone looking for firearms or a pawn shop that actually values its customers.
Chris, thank you for turning a frustrating day into an incredible experience. You didn't just make a sale today. You earned my trust, my respect, and my future business. Keep doing what you're doing!
Five stars, without hesitation!