Although they did a great job on our kitchen counter tops. We were supposed to use our remaining granite slab to do our bathroom counter tops but they never got done. The granite slab got broken and that meant we had to go look at replacement options. I have a crazy medical condition and I wasn't doing well physically. So my health was holding up the job. It takes a lot to drive across town and walk around the huge warehouse where the granite is sold. I had young kids at the time and survival was top priority. But we had already paid a $500 deposit and now had a huge credit for replacing the granite slab. We wanted to get the work done- it was just a very hard time. Then we had a death in the family. The family member who passed away happened to be the person who had put the deposit on their credit card for us. We attempted to arrange for a refund but it couldn't go back on the card & with the slab replacement it got complicated. I got very unwell and was fully disabled. Our whole world was turned upside down and so our bathroom remodel was not important. I tried working it out with Mesa Fully Formed and thought they were going to make it right. But the last time I spoke to them they told me their records showed the work was done, 2 bathroom counter tops and I think they said they also did our fireplace mantle. The job was reported to them as completed on the original date. I explained to them that none of the work was done and that their guys had also taken our sinks. They said the guy who was in charge of our job was no longer with the company and so they were going to investigate the situation. It seemed pretty simple to me- just send someone to look at my 1970's bathrooms and you'll know they didn't install new countertops. But no one ever came to see. They had said they would try to locate the sinks and the information about the granite slab situation (the slab was $28 per square foot and it was a full slab). But then they didn't call me back.
I've never stopped being sick since then. And the disorder that causes me to be sick all the time turns out is genetic so my kids have it too and are now unwell teenagers. The bathroom remodel has been low on our priority list. Until now- we had a pipe leak last week - so as I'm typing this the mitigation company is finishing up demolition of both bathrooms. We now have to do the remodel. It would be great if Mesa Fully Formed would refund us the deposit, cost of the slab and the sinks since it's fairly easy to prove we never got the job done.
I will say I LOVE my kitchen counter tops that they installed (thru a general contractor). read more