Very pleasant experience. They were prompt, courteous, and professional. The waiting area was clean.read more

I had a fabulous experience here! The workers even stayed past closing time to finish replacing my…read morebrakes for me. Great communication, competitive prices and very reliable. I would absolutely recommend this place to anybody needing car work done.

Great Service!!!! From out of town and Todd squeezed us in. Fixed my truck in a few hours -…read moreoutstanding. They were recommended by a local girl we know.

Todd and Gray's Garage are my new goto service location. I was referred here by a nearby garage for…read moresuspension work they didn't do and the experience at Gray's was superb. I've done most of my own service DIY for over 50 years as a hobby though occasionally I need help with the big stuff. It's a comfort being able to talk with the owner about the repair and not have to chat through an intermediary. I will definitely be back.

Nick and his crew are my guys! They treat me very well whenever I come to them. They call me…read morepersonally and let me know what's going on with my car while they work on it. They ask my permission before they do anything. They are always very honest with me and never try scam or upsell me or anything. I trust no one else to fix my car.

If you have become use to being lied to, deceived, and taken advantage do not go to Hathaways…read morebecause that will never happen. Their costs are reasonable, their service is top notch, and they tell me what is an actually wrong with my car and not what is the more expensive option. Oh, and my car is always ready on time or before their promise.

They have taken care of all of my cars over the last 20 years...on car #3 now and they have always…read morebeen upfront on all repairs and prices have either been spot on or lower than quoted. I guess that's the reason he has been in business for over 35 yrs at the same location. I am truly amazed at reading some of these awful reviews left by some as to what they were truly upset with??? They call before any work is done with a price, and do not do anything without your consent, and they call if anything changes and if they break anything accidentally, they are always honest about it. So it makes me wonder did they not give you something for free as you may have expected? Always 2 sides to a story I say...anyways...sometimes the trash takes itself out...lol...I will always continue to go them.

Went for an inspection sticker today for my girlfriend's car. Was told there were two other cars…read moreahead of me for inspections. Left the car and walked up the street to have lunch and kill time while waiting. Get back an hour and a half later. Was told a headlight was out so they didn't bother to do the inspection. Was told headlight bulb replacement was a "big job" because of all the things that would have to be moved to get at the bulb and that I would have to make an appointment and come back another time. Laziness, they didn't even pop the hood. Went to the parts store, got a bulb, and replaced it in under two minutes. Don't waste your time, they won't bother to give you two minutes of theirs. Wondering how much they would have actually charged me for this "big job" had I made an appointment and brought it back to them.

There are two different prices for 87 Octane. One is s cash price and the other is credit. The…read morecredit price is generally 10 cents more than cash. The previous comment did not see that there are two different problem prices. This station offers 87 Octane, 93 Octane, and Diesel only for fuel. The station also offers an onsite garage for repair work. Prices for fuel are generally slightly higher than the other local stations.

I was ripped off here and won't go back, I didn't get a chance to look at the reader on the pump bc…read morethe guy was quick to come over and check in with us he walked away and came back telling us it was $31, started up the car to drive away and there was no gas in the car, told the guy and he said "no I'm a mechanic I know that it's right" after back and forth he goes "oh maybe I didn't give you gas"... pumped again and it was totaled it $38 this time. Still don't understand what he was doing or what he thought was going to happen, but I believe he just rung up the price from the car before us so we'd pay with out getting gas..?

Based on Yelp reviews, I took my car to Coastal Collision to have front bumper repaired. They were…read morehonest (didn't try to add on extra charges in the middle of the repair), professional, prompt, and very reasonable in their pricing. Highly recommend.

I live in Boston but my Volvo guru here in Newbury recommended Coastal Collision to have some…read morecosmetic work done including installation of front OEM winglets (already paint matched) as part of the S60R's sport kit, repair of a lower trim piece that was a casualty of opening and scraping on a curb and fixing some clips on the front and rear bumper covers. I spoke with Tony on a Friday and he was able to fit me in on a Wednesday of the following week (Memorial Day weekend) and the car was completed early Thursday morning. Tony was extremely knowledgable going over each component and the steps they would take to install/repair while keeping my bottom line in mind. Tony even dissuaded me from respraying the front bumper cover (didn't need it anyway since the winglets would cover the small rock chips and the labor cost to dismantle and reinstall would be high) as well as not going the route of replacing/painting a totally new trim piece. I am ridiculously meticulous with my car and Coastal truly exceeded all my expectations especially on their workmanship, professionalism, communication and overall cost. I expected the job to be a lot more $$ for what they accomplished - the price was lower than the estimate. Tony is a straight shooter and his honesty and transparency is refreshing. I did not have any paint work or blending done but in my mind, I would not hesitate at all to return to Coastal for any of my vehicle's bodywork/painting or custom installation needs. Thank you guys for making my S60R look fantastic!!

fixed my grinding noise that no auto mechanic shop could succeed to fix and it happened to be my…read moredriveshaft

I needed an inspection sticker and was in and out quickly! The owner was super nice and friendly!read more

Friendly, honest, and helpful! Greg gave an assessment of what he thought might be going on with my…read morecar and referred me out to someone in the neighborhood. I don't often come across such kindness in Massachusetts and it was very appreciated!

Unfortunately, I can't recommend this shop based on our experience…read more My elderly mother brought her car in for a tire pressure issue. While the vehicle was in their care, Greg backed it into another parked car, causing what appeared to be a minor dent. She initially did not want to file an insurance claim. After heavy rain shortly after, the car developed significant water intrusion in the rear. The dealership later confirmed body damage but advised the issue would be difficult to repair due to the water-related nature of the damage. Regardless of whether the water intrusion is ultimately determined to be related, the shop has refused to provide insurance information for the damage that occurred while the car was in their care, despite repeated requests from both my mother and her insurance company. The lack of transparency and accountability made this situation far more stressful than it should have been.

I've never been a customer here but my elderly mother was for years. Every time she brought her car…read morein, it came out with a new problem. Doing repairs that are worth more than the car itself aren't worth it. But doing it numerous times? The final straw was the day the vehicle got picked up after another expensive repair and it broke down on the way home. I appreciate you taking advantage of my elderly mother who has cancer. Thank you. And she even defended these people

Every issue that I have had with my 2012 Toyota Camry & daughters 2015 RAV 4 has been expertly…read moreserviced at Phil & Sons. They have an excellent team that listen, solve the problem and have been very simple & clear about what's needed. Many times a simple fix and reasonable cost. Nice to have a business local that takes pride in their work and cares about their customers. They are great & very consistent.

We have been going here for probably 15 or 20 years for my wife's car and mine, and in all that…read moretime I don't think I ever had one issue with any service, from oil changes to a pretty major repair on my Jeep. We also bought an older (but nice looking) RAV4 for our daughter as her first car probably 10 years ago from their lot, and she's still driving it with almost 300,000 miles on it. She gets it regularly maintained at this shop and it still looks good! I like going in there, they treat you almost as if you are their friend and it's a real personal touch like in the old days, Andy remembers my name --nobody does that anymore because most people don't seem to care, but they do and it feels good, if I'm being honest. I am surprised to see some people saying it is too expensive and I will probably concede that it is not the bargain basement of car places but neither is the professional level of expertise and what you get for the money. In talking to a coworker of mine in Hampton NH and one of my neighbors about some car issues, they go to the dealerships where they bought their cars and they paid a lot and both had problems with the work, my neighbor always gets a little bit of a rough reception at his car dealership in Peabody and they give him an argument about everything, but that has never been our experience here, not even a hint of any ill treatment, 100% the polar opposite. As I said, we have never felt we overpaid here and have always been satisfied with the repairs. It is hard to find a good mechanic that you trust, and Andy and his wife, who works there also but I believe only a few days a week, are real sweet people and they really love and respect their customers in my opinion. Keep up the good work, guys!

Recently, I had a major car issue which required the vehicle to be towed to the closest shop. That…read morehappened to be State Automotive. Luckily, I came across a place that was honest and incredibly communicative. They were able to remedy the issue within the timeframe they gave and were understanding with my schedule. I can't say enough good things about the work they did and especially Tina at the front desk. Thank you!