If I could give zero stars I would. We hired them to do a deep clean. They asked for $570. They arrived 1.5 late. They spent 2.5 hours picking up the house. Nothing was actually cleaned. One room that was included in the price was not even touched. I sent them pictures and multiple emails and only received a $70 discount. Do not use them!!! read more

It was wonderful having Merry Maids, back, this week. My house had such a good cleaning. No pollen, dust, all the sills are wiped down. My floors gleam. I've been trying to pick up spots or do a quick wash. on them. Now they're perfect. Everything is perfect. Bathrooms, kitchen..hallways. All those places that gather, drips and dust. Lisa and Madison out did themself. Yet they do it ALL THE TIME. Treat yourselves. It feels GOOD! I want to add. The Merry Maids office is very obliging. All while I was having medical treatments. They would alter their schedule, and send someone. Just to help me out. Even when it wasn't a scheduled appointment. They're part of our community, and treat you so. Let them HELP! Mary Ellen read more

extremely disappointed in the job and the customer service. we paid for an hourly rate and felt that they did a bad job. dust was left every where and when I called to ask about why our house was left a mess I was told they had recommended 4 hours (we paid for 3) and basically were told it was our fault that we didn't pay for enough time and there was no guarantee because of how we paid. They said they cleaned the bathrooms first and there was stuff all over the counter and the floors still. I do NOT recommend working with them. it's clear they don't care about their customers. read more

Merry Maids - This was after they cleaned my brand new stove, which was never used and now has spots on it. - Home Cleaning Near Me - Foxboro, Massachusetts

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My house has been cleaned by Merry Maids for the last 31 years. I'm very pleased with their service. I find the managers easy to work with. The people who do the cleaning work very hard. I consider myself fortunate to be able to have house cleaners and fortunate that I found Merry Maids. Long ago, when I was in college I was a chamber maid at a hotel on Cape Cod. I know how hard the work is; I appreciate the people who are dong that for me. read more

For the price, I would expect my empty apartment to shine. While the two Maids cleaned adequately, they neglected to clean out the freezer. When I brought up this fact, they stated that they do not clean freezers because the chemicals they use would freeze instantly. One important detail here is that my unit is empty and my refrigerator (and freezer) are at room temperature. A fact that they knew full-well. When I expressed displeasure and a desire to talk to a sales manager, I was told one would contact me within a day. It's four days and I'm still waiting. Normally I would give them four stars, losing one for the high price. But I'm forced to drop it down to a two. Avoid. read more

WE WERE FIRED BY MERRY MAIDS!!! No, we were not employees; we were first-time customers. On 2/15/2011, a sales consultant(SC) arrived at our home to present a proposal for our cleaning service. The initial cleaning would be at a premium rate of $540.00, but, if we remained a client for 10 cleanings, 50% of that rate would be credited to us toward future cleanings. At the end of the presentation, when asked on what date we wished to begin, we were non-committal, as we were on the tail end of a major home improvement. Given our uncertainty, the SC suggested that she "pencil us in" for 3/17, and that we would touch base prior to that date to assess our readiness. That did not happen, and on 3/17, their crew arrived to a home that was unready for such a service. Therefore, we turned them away. That afternoon, we received an e-mail from the owner declaring that since we did not provide sufficient notice of our unreadiness, that we forfeited the $270.00 credit if we continued as a client, and that if we did not, then she would charge our credit card for the $270.00. We indicated a willingness to continue, despite the loss of the credit, because, first of all, we were concerned with ensuring that the crew that appeared that date was fairly compensated, and secondly, we felt that perhaps the absence of sufficient notification could be partially our fault, since we did not keep track of the date and trusted that Merry Maids would be looking out for our interests. We re-scheduled for 4/21. Surprisingly, on 4/20, we received an e-mail from the SC reminding us of the next day's first cleaning; one day past the required notice to reschedule. Regardless, we were ready and the crew that arrived at our home did an outstanding job; we were very pleased, despite the bad taste in our mouths over losing the 50% credit. In lieu of the credit, we negotiated it back to a free cleaning on the 11th visit, somewhat splitting the difference. At this point, all seemed to be righted and progressing forward. Unfortunately, the day after the first cleaning, we were informed by the SC that an additional charge would be added to the cleaning since an optional room was cleaned. This would have been fine, except for the fact that the additional room was included, in writing, for the first cleaning, and optional for subsequent cleanings. It is here that I took exception to such liberty being taken with my credit card, and being overcharged for a service that I was firmly quoted. My request for a credit was ignored for 2 business days, despite the fact that the SC was in contact with my wife on those days seeking to increase business; all the while my wife complimenting them on the quality of the first visit. Again, communication! A simple acknowledgment of the pending issue would have been sufficient. My objection to being ignored finally resulted in a credit, $10.00, and also being terminated as a customer by Merry Maids. Yes, we were terminated by them for complaining about poor customer service; not poor cleaning. One and done. So, in reacting in this way, we are deprived of the compromise of the free 11th cleaning, unless we choose to challenge, which we will not. Ironically, we only chose them because we strive to support Foxborough commerce over adjacent towns. It's not the first time that we have made a decision based on this simple premise, and not the first time that we have been burned. Lessons to be learned: Regardless of the contractor that you choose, DO NOT sign up for the automatic charge to your credit card. Maintain firm control over your finances, and take the time to write a check. You will never regret it. Also, if anyone suggests that they "pencil you in" for a date, make certain that it is noted, in writing, on the proposal or contract, that the date is tentative and subject to confirmation.. p.s. we have engaged the services of a major competitor, who begins service on the 20th. We went with them because of their quality presentation, and their observations of the many areas missed by our previous provider; shame on us! We won't name them now, but will honestly review their quality upon completion of the first cleaning. Their pricing was attractive, as well, and given a positive performance, we should recoup our prior financial loss in short order. p.p.s. Sunshine Maids is doing a great job. Please look them up. Excellent service and better pricing. read more

They are the best! We have had them come into our home for the last 19 years!!! .. Many thanks to the amazing ladies of Merry Maids - Foxborough. read more

We needed a deep cleaning done quickly as guests were coming from out of town to stay with us. Merry Maids did a fantastic job and the house was spotless! read more

Pam and her team are great, we have weekly cleanings with them and the team always do a great job. But a few weeks ago they went above and beyond, on the boat to Nantucket for our family vacation, we realized we had locked the cat sitter out of our house. Pam and her team, specifically Jen, went out of their way to get their set of keys to the house to our pet sitter and save the day. All within an hour of our call, how awesome! read more

Merry Maids employees are professional, polite and hard working. They cleaned every nook and cranny of my mother's house and put everything back in its original spot! The house was the cleanest its ever been and didn't smell like bleach...just fresh!! read more