I can appreciate an owner clarifying information; and I definitely encourage people to try a place…read moreout for themselves. However, I stand by my reviews, as I keep them factual, not personal, although, obviously, my experiences factor into ratings. My experience with your staff was fine. I have nothing notable to say about anyone I had interactions with, as far as the people. So, my baseline is not colored by poor experiences with the staff or anything like that, and my review is based on features of the salon itself. I think carpeting is a bad idea in a tanning salon where people are walking around barefoot after many, many others are quickly putting on lotion (you can find lotion streaks in the weirdest places in all tanning salons; I've had to wipe up my own accidental lotion spatters on the floor many times in my tanning life), and people are wearing dirty, wet winter boots on a floor that can't be mopped. If others are not bothered by that-- great! I point it out simply because it is an oddity from my experience tanning at many salons in many states. My mentioning it won't deter people who don't care about that. My opinion of carpet in a tanning salon doesn't change someone else's opinion of carpet in a tanning salon.
I understand your level one membership starts at about the same price as other salons, but if the salon doesn't have the same experience you'd get at another salon, the cost is not equal. The same trash sits in rooms for over a week (I know that because I will see the same packet of lotion I used there for multiple visits, and I don't tan that often). There were many times when I went in where, despite being slow and the women up front chatting, i'd have to wait for them to go clean the bed I requested. I've tanned at least once where there has been residual tingle in the bed, and I get the tingle itch and redness on my back from someone else's lotion. These things happen, and they're not that big of a deal as standalone events (clearly, since I didn't mention any of them in my initial review), but when up against competing salons that are constantly mopping floors, and beds are cleaned thoroughly as soon as the customer leaves, and trashes are emptied daily, and monthly EFT memberships include red light therapy, and so on, all these things factor into value and experience. Ratings don't occur in a vacuum, they come via comparison.
I mentioned the music selection as just a random bit of information, not as part of my rating, which I mentioned. You are well aware that the door of the stand up cannot be open and allow the customer to get into or out of the room. It is disingenuous to respond as if you don't know what I'm talking about. You must maneuver one door in order to open or close the other. Again, it's just an oddity that i noticed-- a fact; information.
I posted this because I depend a lot on reviews when looking for places to do business, and frankly, I appreciate anything that gives me an idea of what to expect with a place so I can either put them at the top of my list, or cross them off. I am not being overly critical, and this is not meant to be offensive to you as the owner. I am simply putting the same information out there that I look for when trying to find new places to spend my money. I am sorry that you find my review disappointing.
You seem confident that I am the only customer with this perspective, and if that is true, then this whole thing is neither here nor there. You have the advantage of being the only tanning salon in the immediate vicinity, and the advantage of being attached to a gym. The customers who like it (or its convenience) will stay, and for those for whom it isn't a good fit, such as myself, won't. I decided the drive to Tanlines is a better deal for me, and so I went back since my original review. Win/win.
