Had a trip to California planned and wanted to get a base tan. I had never tanned before in my life…read moreand counted on the staff to advise the best course of action. After looking at my options, I chose to purchase a week of the top tier. The staff also recommended some men's tanning lotion that ran $35 for a small tube.
My first session, the top tier tanning bed wouldn't turn on so they put me in a lower level booth. I wore some shorts and tanned for 20 minutes. I got so burnt that first session I couldn't return until the 4th day. Now, your week runs in succession, so if you don't consecutively use your days, you lose them...no biggie.
My second trip i wore a shirt and long shorts to cover the burnt areas and got a decent 15 minute session on the other areas. The staff put me in a lower level booth again...I was a little pissed but didn't raise a fuss.
After the first session I was told I could leave my lotion there with my name on it and could use it whenever I returned. I had planned on returning for a 3rd session but couldn't make it snd went on my trip to Cali for 10 days. So I paid for 7 days of top tier, used 2 days and never got to use the top tier tanning bed.
Upon returning, I stopped by to grab the tanning lotion because it was so pricey, but was told it was missing. I asked if I could talk to a manager, and the lady behind the counter said that she was the manager. I hinted at what could be done and was told, quote, "We have no way of knowing if you took it home or not."
So she was calling me a liar and held the stance I was s**t out of luck.
First of all I am a retired active duty Army veteran with 24 years and 5 year long combat deployments...you don't lie in the military. If you do, your career is going to be very short. I've never had my integrity questioned like that.
Secondly, I earn over 6 figures a year and could care less about a $35 dollar bottle of overpriced lotion. It was the principle.
So pissed at this place...I put my trust in their hands and ended up burnt and ripped off.
Eventually, this place will go out of business if the manager continues to treat customers like this.
Not even a "sorry we lost your lotion", just an accusation and an oh well. Oh well, I'll tell everyone I know about my treatment and maybe they'll lose more than $35 in business.