Never had a problem here. My first time making an appointment we did a consultation which was new…read moreto me but wonderful to actually just sit down and talk about what I want done without feeling rushed. I get a perm done with Jay she's wonderful and listens to what I want and perfects it every time. The environment is clean and all the stylists r so friendly and welcoming.

I will not be going back to this salon again. I was getting my hair highlighted, touched up from a…read moreprevious service. The color was completely off from what I requested and I had to get it corrected. I then followed up to get the highlights touched up 6 weeks later, and she messed up my color again. Also, my second appointment, the stylist was late getting me back and there was no apology for my time wasted. The shampoo experience was also very rough and painful. When I had my first appointment, I did full highlights, which cost around $80.00. The 2nd appointment, we only did a partial, but for whatever reason, it cost more for the partial highlight than the full.

I haven't had my hair professionally done in years. It isn't something I like spending money on…read more Any woman who gets their hair colored and cut will tell you it costs many $100s and has to be maintained often. I came here because it's at least 1/3 of the cost of a regular salon. I got my hair lightened with a balayage service. It came to a little under $100 and I am very happy with it! The only downside is that it takes a long time. You have to take Into consideration this is a school. They have to get teachers to check and it takes time. If you value money over time give it a try.

Original appointment for a highlight turned out great. I was told I could request the same student…read morewhen I returned again. When it was time for a touch up I scheduled with the same student because I knew she did great work. I had to schedule on a Saturday because of my work schedule, so it was scheduled 2 weeks out, no problem. I show up 2 weeks later on Saturday for my appointment and they tell me the student I scheduled with wasn't there and said they would put me with someone else. I said no thank you I'd like to stay with the same person, I rescheduled for a Saturday another 2 weeks away. The day of my appointment which was at 8:45, I get a call at 8:15 telling me the student isn't available and they want to reschedule. Absolutely not! Now I've been waiting a month and I'll reschedule for another 2 weeks to just have it happen again? I thought that part of this school was teaching professionalism? This definitely would not fly in a professional salon. I'd rather pay 3x the cost and have it done when I schedule than save some money and be rescheduled 3 times. A little more notice would be better for those they reschedule in the future.

I come up from VA to visit my daughter and granddaughters about every three months for the last two…read moreyears. I've gotten my hair highlighted once and I get a spray tan each time I come. I absolutely love the friendly, personal service and great prices. I came in today to actually tan and the owner, who sprayed me just two days ago asked me how it worked out and I told her beautifully, just my face is a little splotchy. (I think I had broken a sweat on the way home.) She offered to re-spray my face free of charge and it's perfect now. My daughter and her mother in law also love it here. I'll be back next visit.

Best hands down service , I don't have to tell her what I need some appts, Naziha already knows!!!…read moreHighly recommend

Vibe of the place was beautiful. Lauren cut my hair well. I loved the products used and will be…read morebuying from them in the future!

I went in for a cut and color, and unfortunately the entire experience went very wrong. During the…read moreservice, my stylist made a noticeable mistake--there was a large chunk taken out of my hair. Instead of acknowledging it, she insisted it was just my eyes focusing on the contrast between colors. That response alone was frustrating, especially when the issue was clearly visible. The owner, Sarah, was brought over to fix it. She did address one side, but the other side was left uneven and still needed to be matched. Instead of completing the correction, she shifted her attention to her daughter, who also works there, and focused on doing her hair. When she returned to me, she simply said she had been working all day, was leaving, and that my cut would be complimentary. While I understand the gesture, I expressed that I didn't want a free service--I wanted my hair fixed. Unfortunately, there was no interest in making that happen. The appointment lasted five hours, and by the end of it, I was completely overwhelmed. I can have grace for a newer stylist making a mistake--what I can't overlook is the lack of accountability and professionalism. A simple acknowledgment and apology would have gone a long way. What was most disappointing was the owner's response. My husband called the next day on my behalf because I was so upset, and she never returned his call. Hair trauma is real. This experience has left me anxious and honestly afraid to trust another stylist. Very disappointing overall.

Love this place. Great atmosphere and people. Luckily googled my way to the best salon and person…read more(Madison) ever.

I purchased a $75 gift card for my mom for Mother's Day from this company. I live out of state so I…read morehad to look up salons in the northwest Ohio area. Her experience began with the stylist dying her hair the wrong color. My mom said it was very red and they had to redo the color because it was not what she asked for. My mom said the stylist was "trying" to take care of multiple clients while she was there -which most likely attributed to the hair color error. To make the experience worse they allowed my mom to walk out of the salon with dye all over her face (see pics below). She asked if it could be cleaned off they told her she could "take care of that at home". My dad called me and said my mom came home in tears because of how rude they were to her. I called to talk to the manager and they told me she was out for the day... I suggest the managers take a look at how their employees act while they are off site. Thanks CC Bella Salon for ruining that Mother's Day gift.

Amanda is amazing. She is a good communicator, personable and gave me an incredible cut…read more The facility is clean, modern, and has complimentary snacks and coffee.

I'd say my experience at Classy Nails & Spa was definitely a mixed bag. There were things I really…read moreenjoyed, but also a few communication and billing issues that kept the experience from being a 4 or 5-star visit. First, the positives: the atmosphere is definitely a vibe! It's cute, relaxing, and has a nice overall feel. I also appreciated that the service comes with snacks, which is a fun little touch that makes the experience feel more elevated. Most importantly, I love how my nails turned out. My nail technician did a great job, and I was very happy with the finished product. Where things got a little frustrating was with communication. I requested a basic pedicure with gel polish and a gel polish color change on my fingernails. The receptionist mentioned that she was confused about my request, which caught me off guard because I felt like I was pretty clear about what I wanted. I also didn't understand why I was charged separately for removing my previous gel polish when I was getting a gel polish change. To me, removing the old gel seems like part of the process of changing the gel color, so I would have appreciated having that explained before the service. My fiancé also got a manicure for the first time. He specifically and repeatedly requested no polish. Unfortunately, clear polish was still applied to his nails. He didn't even realize it had been put on until I noticed his nails later. That was probably the biggest communication issue for us because he had clearly expressed what he wanted. Then, when it was time to pay, there was another mix-up. Our services were incorrectly assigned between our bills. Instead of me being charged for the gel polish change on my hands, I was charged for the pedicure. His manicure and my pedicure should have been on his bill, while I should have only been charged for my gel polish change. We didn't really push the issue at the time because it felt like trying to untangle everything was only going to create more chaos. However, it is something worth mentioning because clear communication and accurate billing are important parts of the overall customer experience. Would I go back? Yes. I wouldn't write the salon off based on this experience. My nails genuinely turned out great, and I really enjoyed the atmosphere and little extras like the snacks. I think there is room for improvement when it comes to communication, listening to specific requests, and making sure services are entered and billed correctly. For now, I'd personally rate my experience around a 3.4/5. The nail quality and atmosphere definitely earned points, while the communication and billing issues brought the overall experience down. I'd suggest booking an appointment rather than walking in, and make sure to confirm exactly what services you're going to receive and the pricing beforehand. It also doesn't help to see that the receipts aren't itemized specifically to show the customer what services they received with add ons (if any). The service(s) on the receipts just reads "custom."

Highly annoyed! I booked two pedicures for myself and my…read moresister in law She is getting married this weekend and we waited to have them done together. I sat here for an hour and 15 minutes while my sister-in-law got a pedicure and never got service. What is the point of scheduling an appointment if they're not going to honor the appointment. I have been getting my nails and toenails done here for years. The last four times I have come in here. I have waited way later than I should. I have left to get coffee, I have to go to the store. I have been understanding and accommodating. I am finished. I have spent thousands of dollars in this salon and I will never again walk through these doors again.

Beautiful, clean salon. The ladies who work there are kind and helpful. The salon also has lots of…read morefashionable things to buy, from hair accessories and products to clothes. My stylist, Lyndsey, always does a great job.

This review could have been great because the service started out that way. Vanessa Sanchez is…read morepersonable and seems competent but she only does half the work you paid for and then refuses to complete it. She told my daughter and I when to call for our touch up service for our eyebrows and when her waiting list dropped us, she didn't have the courtesy to return my voicemail, text or message. Sorry, there are too may good estheticians in town to put up with a disreputable one.