I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

Lovely small store with candles of a variety of colors and aromas. Also related paraphernalia and…read morecandle display items. In addition to their candles I like their room sprays. Their sales make shopping for gifts easy.

Nice little store in a good location. Very holiday feel even in early November . Good selection of…read morecandles available and friendly staff

The candles are absolutely amazing! They burn well and have the best scents without being…read moreoverpowering. Jasmine and honey is my favorite!

My boyfriend and I stopped here on our way to Ohio and was pleasantly surprised to find this…read moretreasure. They have an antique section in the top floor and the basement and in the middle, its candles galore! When we went up to the third floor, I wasn't very impressed with their antiques mainly because there were so few things, but when we got to the basement, boy was it something else! The whole floor was covered from floor to walk, with a very narrow walk space. It was cool too because there was a man there who was basically bargaining with anyone looking at things down there. This is a great place to get gifts...especially if your loved ones love antiques! The candle floor was also impressive. The best thing I found and absolutely love is candles made in cups/bowls that smell like your baking something tasty in the kitchen. I can't wait to go back!

I've been buying these candles for years and I'm so happy to finally see them in their own store!…read more The owner sells what she loves and there are a variety of great items to choose from but the candles...the candles alone smell amazing and have great throw. You won't be disappointed!

Neat concept. They have many scents to choose from and different sized candles, melts, diffusers…read moreetc. At multiple price points. You go around and sniff everything, you choose 3 different scents you would like to combine into your own candle or product. Then you mix it. You can choose how much of what scent of the 3 you want to add. You mix it up and come back a few hours later to pick it up. I was given a gift card and enjoyed my experience. I do not normally spend $30 on a candle so I can't say I would come back but it is a great gift idea and something fun to do say on Mothers day or a birthday. I would definitely recommend it! I mixed patchouli, orange zest, and mint. It came out smelling great!

I had such a great experience here! To make your own candle scent, you get to combine up to three…read morescents. The staff was so helpful and friendly, and the whole experience is just great fun! I would definitely recommend this as a fun experience with a group or even by yourself!

A favorite store in Perrysburg for seasonal house decor and gifts. Their things are unique and…read morewell displayed. Really cute cards for all occasions. They also have candles and jewelry. Conveniently located among the restaurants and stores of Levi's Commons shopping area.

Beautiful Store Unique items. Gifts for your favorite friends and family! So friendly and helpful.read more

Wow what a great shop with practically everything nautical you'd want! Owner bill is so friendly…read moreand spent time talking to us also offered advice robot take ferry over to the islands in the bad weather. The merchandise is quality with such great prices! We wiser this store was near us back in Pittsburgh, but look forward to coming back to shop during a future visit. Also will follow the store on facebook!

Nice eclectic housewares! Cool nautical decor. Variety of scarfs, aprons and bags. Kids stuff too…read more Very friendly owners on site.

This particular location has horrible customer service! I have been here several times now and…read morefirst thought that it may have been a one time thing, but the staff here has always been consistently unhelpful. You would think the staff working at a Sally store would know a thing or two about the products they carry, but unfortunately they don't and cannot offer you much help. Further, when you ask a question, they look as if they are inconvenienced by you asking them and give you an extremely rushed, unhelpful answer. Very bad customer service. I hope the manager of this Rossford/Perrysbug store reads this and decides to start improving the staff here!!