I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

This shop is hidden, but let me tell you how great it was to find such a gem. Since finding this…read moreshop I have been here a few times to get some essentials. Crystals, incense, holiday gifts for loved ones. What keeps bringing me back is the prices and the unique items that keep appearing. Like this beautiful sun catcher that kept calling my name! On top of it all the service that is provided is superb. The store owner is very knowledgeable and friendly. She helps with selection of items for those who are indecisive like myself. What is also unique about this shop is the many classes and services that are provided. Like sound bath related to the moons or based on grounding your chakras. Definitely great for relaxing. They also offer bone throwing readings and even have space rentals for those who are wanting to host at a slot for tarot readings, meetings, metaphysical classes of all kinds. Very accommodating space. Definitely recommend even if it is a 20 minute drive! This small business is worth the drive.

Love this store! The energy is relaxed and calming and puts you ar ease as soon as you walk into…read morethe shop. You will find the best readers in the industry there. Jordan is a highly gifted Shaman and bone reader. His classes are easy to understand yet powerful. Patrick is their newest reader. I had a phenomenal reading with him. Both gentleman were able to pick up on my current issues and situations. I was given amazing advice to navigate my life.

"The experience at Jackson Candle Company was fantastic! The vibe was cool and inviting, and the…read moreowner was incredibly friendly and helpful. The products are of great quality. I chose "Mechanic Street" which is the candle named after the location of this buisness. I love it!!! There's a fun selection of hostess gifts and even toys! Highly recommended."

I was REALLY excited about this store opening in downtown Jackson. Super cool building/entryway. I…read morestopped in quickly to peek shortly after they opened. I was happy to know of another gift option in the area and was looking forward to coming back. I have now attempted to visit twice but was completely turned off by the fact the owner and one other person (possibly employee) were standing right at the entryway smoking cigarettes. Major turnoff!!! It has happened twice now (once only the owner; once with two people). I tried to give them a chance. So, I went around the corner and spent my money at Rustic Market Co. I really liked the store offerings of the Jackson Candle Co. and layout of the store but until I can visit without being exposed to secondhand smoke to get in, I won't be visiting. That's really too bad.

Neat concept. They have many scents to choose from and different sized candles, melts, diffusers…read moreetc. At multiple price points. You go around and sniff everything, you choose 3 different scents you would like to combine into your own candle or product. Then you mix it. You can choose how much of what scent of the 3 you want to add. You mix it up and come back a few hours later to pick it up. I was given a gift card and enjoyed my experience. I do not normally spend $30 on a candle so I can't say I would come back but it is a great gift idea and something fun to do say on Mothers day or a birthday. I would definitely recommend it! I mixed patchouli, orange zest, and mint. It came out smelling great!

I had such a great experience here! To make your own candle scent, you get to combine up to three…read morescents. The staff was so helpful and friendly, and the whole experience is just great fun! I would definitely recommend this as a fun experience with a group or even by yourself!

Excellent shop. I went inside for one thing only. I asked and it was found…read more Very happy and friendly team!

Adorable little boutique gift shop located on the corner. When you walk up it looks like a fairy…read morecottage with bubbles floating in the air. I have bought many things here over the years, mostly gifts. They have a fantastic room with baby and toddler items. Lots of fun kitschy whimsical things. Handmade purses, gloves, slippers. Retro candy selections, t-shirts advertising local teams etc. Staff has always been welcoming. It has street parking but is right across from kerrytown so park there and walk!

I ordered two of the Apple/Bourbon/Maple candles and I'm extremely happy with my purchase. The…read morepackage arrived in a sturdy box with ample protection (I was concerned they may be broken in transit). The house smells absolutely wonderful! I will definitely try some of their other candles, the one that smells like coffee will be on the top of the list!

From the owner: Luxury coconut soy candles hand poured in Toledo, Ohioread more

Such a well-stocked store. They've got local goods, stationery, a small collection of fountain…read morepens, notebooks, house goods, notebooks, even vintage pharmacy labels. All at pretty reasonable prices! Service is pretty friendly too. Definitely worth stopping by.

I've loved Found since their previous location, also in Kerrytown, but a fraction of the current…read moreshop. Now they've expanded in there and they've filled the space with even more beautifully curated goodies, new and "found." There's a bit of everything in here, perfect for finding a gift for a friend, family, or a partner, or a little goodie for yourself. They've got beautiful art prints from independent artists, handmade ceramics, plus stationery, a bangin' candle section, lovely housewares and textiles like throws, pillows, and tea towels, plus jewelry, the list goes on and on. Plus when you shop here you're really shopping small, because most of what they carry falls into that category. If you go to their website you can take a look at a list of the artists they carry in store, and I love recognizing names of friends and people I admire in their respective fields. It's a delight digging through all their offerings and I highly recommend you get there soon to do it yourself!

Stopped by today after receiving a 40% off one item and with the anticipation of finding holiday…read moremugs and earrings. I found a fair of beautiful pearl bow earrings which are so adorable! But I did not find any holiday mugs worth getting. The only mugs they had that I liked were way way too big. I was also sad that the selection of holiday sweaters were not up to par with the selection from last year.

Came in here with a 40% off one item and looking to purchase a couple of festive Christmas sweaters…read moreor cardinals for my wife. But I checked each corner of the store and found not one sweater. Last year came in here and there were a lot of options. So I went up to the front desk and asked the girl working, she walked over to show me and the only thing they have are sweaters but they are so thin it's almost spring scarf material and the quality of the prints did not satisfy what I was looking for. So today's visit was a flop. I did find two pairs of socks and a pen.