They installed a camera for my family 2 years ago. When I changed the wifi the camera wasn't resetting. I called them they said they charge 100$ to just come to take a look at it. I asked can u at least assist on how to remove the camera from the wall, they said no. With 100$ u can buy a brand new ring camera on Amazon. Ridiculous! Their own product doesn't work within 2 years and they cant assist through the phone but also charge 100$ just to come to take a loot at it. Worst customer service. I am not the one that usually reviews, but enough is enough. There are so many issues ( things breaking down) inside the house within the first year of building ( including HOA issues and parking issues that they chose). Cheap quality overall. read more

Our Challenging First Months in a Meritage New Construction Home. This rating is generous given the number of challenges we have encountered since moving into our new Meritage home at Heirloom Farm less than four months ago (mid-February). I am sharing this detailed review to help prospective buyers understand the realities of working with this builder. Meritage promotes a one-year homeowner warranty program, yet we have found the company takes minimal accountability for issues. However, please note that at the time of this review, half of the below issues have been eventually addressed to some extent. Below is a summary of our experience to date: * Blinds: We were told blinds would be installed prior to move-in; however, none were in place, despite neighboring vacant units having theirs. It took three weeks for installation, during which we were advised to purchase temporary blinds ourselves. * Refrigerator: Three weeks after moving in, the refrigerator (delivered and installed by Meritage) failed, resulting in $300 of spoiled food. Meritage redirected us to Frigidaire, whose technician determined the failure was due to damage incurred during delivery. As neither Meritage nor Frigidaire accepted responsibility, we were left to absorb the loss. (Frigidaire didn't compensate as there was no issues with the product itself, issue happened when put in place in the home). * Air Conditioning: In mid-May, as temperatures exceeded 100°F, the AC system failed. It took ten days for a technician to resolve the issue, during which time we had to purchase fans and a portable heater for colder mornings. No compensation or support was offered by Meritage for these interim costs. * Solar Panels: We invested $20,000 in solar panels, a key feature of Meritage's "energy-efficient" marketing, only to discover in late May that the system had never been activated. After multiple calls, we were passed between solar companies due to the original installer's bankruptcy. Ultimately, we had to send a formal demand letter (May 16) to push Meritage to coordinate activation. As of today, we are awaiting the permit approval process with Edison, which could take up to six additional weeks. My request to Meritage to get electric bills reimbursed from the time we moved in until solar panels are working remains unanswered as of early June. We also recently learned -- contrary to what we were told during rhetorical purchasing process -- that the system does not include battery storage, meaning excess solar power does not cover nighttime usage, resulting in continued electricity charges. (During the sales process, we were told by a rep living in the community that they haven't paid an electric bills in months due to solar panels efficiency). * Water Leak: In late May, we discovered a ceiling leak on the third floor ceiling due to an improperly connected AC pipe. While a technician arrived promptly to assess and mitigate the immediate issue, repairs were delayed several days (during that time, according to the tech's recommendation, we had to have a loud dehumidifier machine on 24/7 to ensure the carpet and other wet areas would completely dry), and as of early June, we are still awaiting drywall restoration. While some Meritage staff members have been helpful (during sale process and first few weeks we moved in the house) the frequency and severity of these issues -- particularly in a brand-new home -- have significantly undermined our confidence in the company's construction quality and customer service. For context, we previously owned a 20+ year-old home without experiencing such persistent issues. I hope this review provides valuable insight for future buyers considering Meritage Homes, and I recommend proceeding with caution and clear expectations regarding post-sale support. read more

Take a tour of Meritage Homes Morgan Hill Temecula and look at the Spanish style homes.You will see three ornamental circles above windows. These are to compliment the tiles on the roof.What do you do if you are Meritage homes?You make them out of styrofoam and glue them on to the side of the house.You paint them to match the roof tiles.The crows land on them and bring food to peck apart or just eat them.That is the Meritage signature they put on their homes!How cheap can you get?If they cared about their name, they would retro this garbage with a product that birds cannot destroy. read more

DO NOT BUY A NEW HOUSE FROM THEM!! They ripped me off, bigtime. From the construction defects on the house that I'm still dealing with after having the home for only 3 years, to incentivizing me to use their "in-house" lender service who hiked up the interest rate and I am pretty sure followed some illegal business practices to get my house appraised for more than it should have so they could overcharge me for the home. The issues that I had while the home was still under warranty were very poorly handled. We have also later identified that some of the quick fixes that they left on the warranty issues that I submitted with them, are major safety hazards. I would avoid this company at all costs!! read more

DO NOT BUY THEIR HOMES!!!! I bought a Meritage home in Winchester CA in March 2017 and with in 90 days I had a huge water leak in my attic. Turns out my AC leaked and overflowed the drip pan. They send out their company to fix the issue, which they did but never said what the problem was, they just kept saying "there was too much water and the pan overflowed", not a diagnoses. Now this summer, My AC unit has not turned off and continues to run throughout the day and night and still cannot reach the desired temperature. We have it at 75 during the day, and 71 at night, not crazy. We called again and they sent out their company and they said "there's nothing wrong with your unit, it's just hot outside and it's trying to keep up". Need I remind you that Meritage sells their homes based on energy efficiency? This months electricity bill just came in and it was $430!!! My home is only 1990 sf! I decided to take matters into my own hands and call an independent contractor to run a simple check on my system only a week after their people came out. The independent told me that the unit was too small for my home and the pressure in the pipes was way too high. Apparently this is a common practice among shady home builders when they install a unit too small for the home, they bump up the pressure to try and compensate for the lack of power. I'm still dealing with this issue since Meritage refuses to acknowledge that there is anything wrong. Bottom line, do not buy from these people, they do not build energy efficient homes, they build cheap homes with crappy products to keep costs down. read more

Apparently, I'm not the first to give a bad review. This is the worst experience I have ever had purchasing a new home. This construction company, general contractor, is the worst I have ever seen. They do not stand behind their property, horrible construction, as soon as they get your money, they do not Stand behind it or they're not responsive at all. Problem after problem after problem after problem. In fact, I believe they're illegally doing something as these addresses don't even exist so homeowners can't even get utilities or mail or packages because they haven't even registered these houses with the county. So I guarantee something illegal is going on. Construction deficits after deficit after deficit. Customer Service is barely responsive, in fact, their construction manager told me verbatim that they don't care and they just want to build house after house after house as quick as they can and they don't really give a damn about the current homeowners. I am very tempted to get with the other neighbors and create a class action lawsuit. Again, do not buy a home here. Do not buy a home here. read more

This builder is a joke!! Signed initial papers almost 45 days ago to today's date only to find out about three weeks after we signed the papers that the county had a hold on the permit to the house because the county required the builder to fix some issues around the housing track that they had been ignoring. We were not told of any issues related to the holding of the permit when we signed the initial contract even though it was evident the builder knew of the hold well in advance of us signing the initial contract. We had been in constant contact with the builder, loan company, and title company trying to figure out the issue with the permit being released. After a meeting the builder had with the county, the permit issue seemed to have been resolved. Here we are two days before we are supposed to close escrow and yet another issue has arose with this joke of a builder. Now the county will not conduct the final inspection in order for us to close escrow, for the builder to release the house to us. What answers do we get when we ask how long will it take? We get, "I don't know" and are told the hold can even be in effect until December. Thanks to this joke of a builder, now we will not be closing with the interest rate we initially signed for, but also closing of escrow can be held up another two months. Do not buy from this builder. If you are expecting a smooth transition and honest answers, you will not get it from them. They are deceitful, dishonest, and will tell you whatever they need to in order to make a sale. read more