We are very happy with the work that VIP did for our car. They were courteous and helpful in a time…read morewhere we needed it, much. About their marketing and branding: it's very efficient! I told our tow truck driver to take the car there thinking it was another place I was familiar with. I had never been to VIP but somehow the branding stayed in my mind. :) They were able to work with us while we were traveling and we are grateful. Their prices are fair and the service was excellent. We needed a battery and they were able to store the car, for a daily fee, until we could pick it up.

Extremely overpriced and unprofessional customer service. The staff was rude over the phone and…read moretook advantage of my girlfriend, who doesn't know much about cars. She originally went in because she simply needed a flat tire patched. Instead, after taking the vehicle to VIP Tires, they were unable to remove the tire and ended up breaking a wheel stud and lug nut in the process. They then charged her an additional $435 to replace the stud and lug nut that they damaged themselves, claiming it was a 2.7-hour job at $189 per hour. Charging that much for a stud and lug nut replacement, especially after the damage occurred while they were servicing the vehicle, is completely unreasonable. The entire experience was frustrating, overpriced, and left me questioning the way they treat customers who may not have extensive automotive knowledge. I would strongly recommend getting a second opinion and asking for a detailed breakdown of any charges before agreeing to additional work.

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Couple of things, they prey of people with no idea of mechanical knowledge…read more If you go for an alignment, they will try to sell you shocks. If you go for a ball joint, they will sell you control arms. They will say, it will be impossible to do the job without the upgrade. They prefer to use their source for parts because they make upwards of 30% on that brand. Lastly, they will charge you $50 for 2 rags and 1.00 worth of break fluid. My advise, go somewhere else for the same price.

Very kind, professional, and fast working crew. A great overall experience! Thank youread more

The customer service I receive at prompto is always good. But today my check engine light had come…read moreon after leaving so I called Prompto and spoke to Brandon who was willing to drive 30 minutes to my house to ensure nothing was messed up. We were able to resolve the issue without him having to make the trip, but the fact he was willing to make the drive shows great customer service to me. He made sure to let me know that if there are any more issues to call or stop by the shop any time and when his availability was.

Avoid this location like the plague. Two reasons: terrible…read morequality control and a manager who is truly vicious. I had Jiffy Lube batteries installed in two different cars. When the first one failed after a few months, the manager Anthony told me it wasn't the battery it was my alternator which they can't test. I paid Midas to test it. They said it was fine. I paid to have the dealer look at it and they said Jiffy Lube installed the wrong battery. Anthony was not only insistent that they'd installed the right battery. When I tried to point out the error he immediately interrupted me and talked over me, not letting me say a single word that he wasn't speaking over. It was bizarre, awful, rude, and obviously very upsetting since he smiles just fine when someone isn't saying something he doesn't want to hear. It was truly malignant behavior. I had the dealer install the correct battery and Jiffy Lube national apologized and refunded my purchase price. Fast forward six months and the battery in the other car failed within the warranty period. As with before, I had to jump it numerous times. I brought it in and was told that it tested fine and the problem was the alternator. They called Anthony, still the manager but not in the branch that day. He reiterated it's not the battery it's the alternator. When I mentioned that this was the same situation I'd experienced before, Anthony said that was "entirely irrelevant." He talked on another two or three minutes. When I started to say, quite calmly, "I dont think it's entirely irrelevant" - he started speaking over me. When I asked if I could make my case, he spoke over me. He would not let me say a single word. Literally not a word. Our conversation was on a speaker phone. His staff could all hear his approach. I was embarrassed for them to hear their manager treat a customer so awfully. Fast forward, the dealer tested the alternator. It's working perfectly. They tested the battery and it failed. They said the plates are faulty. Once again I'm out for having the system tested. And now Jiffy Lube is being a challenge since that location was sold and they are trying to pass me off to the manufacturer which tells me I need to speak with Jiffy Lube. Oh, and I was told that when Jiffy Lube did the last oil change they didn't install a drain plug gasket. Bottom line, STAY AWAY FROM THIS TOXIC LOCATION!!

Stop by after work. Everything seem fine. However they didnt hit the reset button, so its still…read moreshowing maintenance light. Also they were out of paper and was going to email me a copy. Still havent got it.

Easy online appointment, quality customer service for email follow ups, and great service! Would…read morecome back again!

I had a very disappointing experience with Sullivan Tire. Before dropping off my vehicle, I…read morespecifically called and confirmed that I would not be charged just to diagnose the issue. I was told "bring it in no worries, we gotcha" Based on that information, I brought my vehicle in. When I picked it up, I was unexpectedly charged $200 for the diagnosis. If I had been told there would be a fee, I could have made an informed decision before leaving my vehicle. I have no issue paying for services when the costs are communicated upfront, but being told one thing over the phone and charged something completely different is unacceptable. I'm leaving this review so other customers are aware and can be sure to get any pricing in writing before authorizing service. Poor communication and a lack of transparency like this erode customer trust. I won't be returning, and I hope this review helps others avoid the same experience.

These guys rock. Balanced my car fast and cheaply. Highly suggest them as they are qualified and…read morehigh functioning individuals. Big fan of their practice.

Getting an inspection appointment has been a serious PITA with busy schedules and two cars... out…read moreof the 15 places we called - only Jeremy said "bring 'em in, we'll get them in". We settled in for the day knowing they were busy and knowing we needed new tires for winter on one of the cars (for which we already had quotes from other tire shops). Inspection came back with our tires just under... Trice then walked us through options comparable to what we had quoted and said they could take care of it, the alignment and the inspection right then. They were professional, kind, accommodating and thorough... we asked for above and beyond, we packed our patience and the crew at VIP Claremont delivered.

Ordered tires online through Walmart and asked what the cost for service would be; the woman on the…read morephone said there would be no mounting fee because I ordered online through Walmart. She failed to mention, however, that there would be a 1.50 tire fee for each tire and a 12 to 14-dollar service fee for each tire. Was told it would take 45 min to an hour; it took an hour and a half. Some associates could use some improvement on customer service skills (I work in retail). On the bright side, the manager was nice

i went there few weeks ago and rick the dept mgr was awsome would reccomend seeing rick to help youread more

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

We have been customers here since we moved to NH 6 years ago. John always greets us with a smile,…read moreand we know we are going to be well taken care of. We stopped in today to make an appointment to have both of our vehicles inspected. John was able to inspect one car immediately, and we then made an appointment for the other one for early next week. We know that the folks at Sullivan Tire in Keene really care about their customers, and we strongly recommend them.

The team at vianor is upfront And honest with their quotes. They have a knowledgeable staff and…read morePatty is especially helpful. My only complaint is they tale quite some time when actually working on your vehicle, so if you are in a rush I'd be prepared to wait. They do offer a loaner car though, so you won't be stuck in the shop while work is being done. Overall, quality and friendly service

I called for a quote and was spoke to like I'm stupid. When comparing prices, I had three questions…read moreI was asking and he answered one of them. Maybe they are the most affordable but I will never know. I said "thank you" and he hung up. Customer service is just as important as the product you sell and the quality of your work.

These guys were very helpful when I booked a vehicle inspection for the same day I called. When I…read morewent there, they were super friendly and made conversation as I waited; and the overall process did not take long. (I didn't have vehicle maintenance done, only the inspection, but regardless, impressions are important and they made a good one!) They are also a new business to the area, so please consider them in your future vehicle needs!

From the owner: Our Staff is always available to answer Questions and give you the help you need. You will See…read moreFamiliar faces from Night Owl Motorsports at O.G. Auto.