Prices comparable for tinctures to Sebastopol, Solful. However NO RETURNS. Lady on the phone was helpful. But long wait and the guy I got was not helpful. I had 4 choices for topical pain relief, but he said any of them would work fine. I randomly picked 2 of them, and one was very expensive. But has too much THC for me. I need to exchange for mostly CBD, but ALL SALES ARE FINAL. unlike their competition. I won't be back. read more

Woah! I haven't been here in a couple years but I made my way back and WOAH! The remodeled shop is gorgeous. The staff is very friendly and helpful. The one drawback... So... I smoke weed... I smoke weed and I have trouble seeing tiny words. Mercy has all their products behind a glass wall and all the products have tiny little 10pt font with the information. I can barely read it easily, it's in a weird spot that I felt strange staring at them for too long, and on top of all that YOU EXPECT ME TO REMEMBER THE MADE UP MARIJUANA NAMES?!?! Seriously though... all weed has dumb names that are all made up and when I came around the corner to order what I wanted I had the HARDEST time remembering what I wanted... I wish there was the list behind the person I was talking to, it would make ordering way easier. I personally don't care what it looks like as long as it works. read more

This place seems extremely well stocked with a huge variety of products for smoking and eating (I say "seems" because I have limited experience with dispensaries.) Curbside pickup is prompt and friendly. I have no idea if their prices are good, or if pricing is competitive among different dispensaries. read more

From flower,edibles,Concentrates,Drinks,topicals, & everything else "Under the sun" is TOP QUALITY & Extremely AFFORDABLE. If I could rate higher I would..Absolute BEST dispensary with educated compassionate budtenders read more

They are my favorite collective in this area. They do a lot of customer appreciation events and they make things fun. They have a lot of promotions and their selection of merchandise is good. Joe, the manager helped me out and went above and beyond. They really care about their customers and show it. read more

Once again. Big up & big THANX to the Mercy Fam. Thank you Leilani you r appreciated & thanks for ur service & conversation. BLESSINGS!

Low end dispensary. Very expensive prices compared to others nearby. Would not recommend.

Ruth was extremely helpful, answered all my questions and solved an issue I was having. She was professional and knowledgeable. I left Mercy feeling great because she provided wonderful customer service. read more

My first impression of this place, the prices for flower and wax is through the roof. 35$ for an 1/8 and a 10$ gram my total was near 60$ after tax. I left and felt as if I got nothing which was a bummer. The people up front are great but the bud tenders are kind of weird. I mentioned to my cashier that my dog was in my car and she told me to lie to the people up front and told me to - "Just bring in your dog anyway and say they're an emotional support animal. I don't care." read more

So friendly and fast. It took like 3 minutes. So glad that 420 is legal now. It really helps me sleep

10/14/16 10/15/16 I go mercy to pick up my medicine ask ARMANDO for the strain that I would like get home and it's the wrong one !!!! I go back in today to see what we can do to make it right. The lady who helped me told me there's a hash mars og as well as the ice wax rosin. Which ARMANDO FAILED to ask which one we would like the hash or the wax. If you "run the place" you should know your inventory. We ended up PAYING THE DIFFERENCE when it was HIS wrong doing . I understand it's a business ..loosing money sucks. But this sucked a little more.. very inconvenient to drive to mercy twice when I live over 20 minutes away . Besides this incident I have had no problems friendly staff and environment and a good variety of wax to choose from. read more

Always the best service here! I forgot my mask, so they gave me one for free :) just overall a great experience every time I step inside! also their products are amazing read more

Mercy is the only dispensary I've ever been to and used but I must say even when they are crazy packed with people the employees still keep a calm cool head and are good about checking in with people and working on cutting the line down as quick as possible, not a huge fan of the new name system as it is lot harder to hear ur name get called over a crowd of people talking in a tiny room , but for such a small place they really make it work. . I wish they had a little bit more of a higher quality bud but I always manage to find something that's appealing to the eye ND swoop it up. Never been disappointed from mercy. read more

Ruth is awesome! My vap wasn't working right. She find out the problem and brought me a new cartridge no problem!

Always, always great service - helpful, professional and friendly. Dominique delivered my purchase quickly and with a big smile.

richie is an amazing employee and always a pleasure to see his smile and upbeat and chipper personality! He is always so friendly and helpful. Product was amazing $118 for good quality 28g. Thanks Richie for always making me feel welcome read more

With COVID-19 around mercy is taking all measures to ensure safety of staff and patients. With that being said, met has an amazing selection of just about everything that I could want or need. Their staff is super knowledgeable and excited to help us all out. I leave happy every time, and I'll be happy to keep returning my business here! Mercy rocks! Keep it up guys read more

I used to love Mercy! Unfortunately, the quality of their customer service has drastically deteriorated in a matter of months. The "Packed & Ready" line always moves slower than the "Walk-In" line (that's inside/outside the building), there's always more cashiers on the "Walk-In" side so those who are "Packed & Ready or Paid & Ready" are left waiting. The 3 line system would've been great if they consistently had enough cashiers to service them. Their rewards program no longer allows you to track your points and asking staff to check gets you some dirty looks/poor customer service. Delivery is ok if you want to wait 4 hours, but if you can wait for Comcast, I guess you can wait for Mercy. All in all, I don't know what's going on with Mercy lately, their newest batch of new hires are very slow and I would avoid this place unless you have a lot of time and patience. read more

This place is good, decent vendors and decent staff. So far I'm not unhappy with any of my experiences here, things seem to have changed vendor wise since medical dispensaries went recreational, stuff is dried and cured differently. Don't know if it's commercial growing practices, vendor licensing, new laws, or all of the above, liked medical cannabis more. read more

I used to really like this place when it first opened. I've been a long time customer. Literally from the start. Their customer service has gone way down hill. You used to go in there and see the same faces now I feel like it's new stuff every time I walk in and it's none stop mistakes. Totally understandable in growing pains. But when you can't keep your staff happy it's bleeds down to the customer service. This past time I've decided to become a Flora Terra only customer. They keep the same staff that doesn't nod out at the counter while taking your order. Or have you repeat it several times cause they are to loaded to remember your order. I get being high at work but get your shit together mercy. read more

Felt welcomed and in other places i feel overwhelmed but my first visit here was quick and efficient.

Great selection, knowledgeable employees and something good at every price point from budget minded to top shelf

Mercy is a well run, stocked dispensary! The staff are great! Super friendly, professional, and knowledgable. Good spot for newbies. Staff are eager to help, and get you started. Definitely check them out! read more

Fast delivery, friendly service and great products. What more could you ask for from a dispensary ?

Richard! My barista was so nice and super helpful and the highlight of a really long day. Always nice ordering online for pick up usually in and out in less than few minutes. Hope they extend their hours of operation someday. Much more convenient for me to come here then the dispensaries in SF read more

Went in for some medical. Selection was pretty nitty gritty and the product (sealed in a can. can't see can't smell can't anything) was garbage. When I called and requested an exchange I was told that I was burnt. You get what you get. Well this is what that looks like. Smells old It's dry and brittle. Full of loose stems. Just a real can of garbage. read more

Mercy Wellness - Cotati - Cannabis Dispensaries Near Me - Cotati, California

Super friendly and helpful staff, quick service and easy online ordering system. Out of all the dispensaries in Sonoma County, Mercy is by far my favorite. read more

Love they all wore masks and were a pleasure to talk to. Nicole was great went over all the products I ordered on line and explained everything. Extremely helpful. Thank you read more

I've been coming to Mercy Wellness for over a year. They have been nothing but caring and overall awesome during my entire time with them which is why I keep coming back. Besides the people being wonderful, the selection is incredible as well. Stay on the look out for CiCi, Colin, Kaylynn and Hector! They have top knowledge of the products and couldn't be kinder. I know Mercy Wellness has a bright future ahead of themselves. read more

100% disrespected for my disability by staff, as safety/child locks are hard to open this one seem to be broken as both rings were spinning. I went and ask the security guard if it was broken, because I am unable to open it at all because I have a disability that does not allow me to grip with my right hand. All he wanted was is for me to pay more for a different product, he didn't even offer to check others of the same product to see if it was that product or if I had gotten a defective container. All I could say was he wanted to understand what I was looking for, however he would never let me finish my sentence. The manager was helpful, and said she would talk to him, and let me know he was leaving soon. If marijuana can be used for health reasons then they should Mark if a product is hard to open for people with disabilities in the hands. Their employees should also respect people with questions and disabilities , and not get upset with them for asking questions. Maybe with a medical company your employees should do better. read more

the lay-out is confusing because the bud is on one side and the register is on the other, i dont know the green well enough to know all the names so when i tried to get a gram of CHERRY AK (bud guy asks which AK) i cant even see the damn names from the register so i had to go back and look then back over to the register.. Anyways no one came to help me as I was looking around (deer in the headlights). I told the guy at the register it was my first time n wanted to go over how things worked there no one asked to help while I stood there like a deer in the headlights. . Anyways I ended spending over 100$. After all that I walked out disappointed.. Good choices on green. Not the friendliest budtenders (which customer service is what these places should be about) read more

Mercy was the first dispensary I went to after getting my card, I have been back many times since and always have a great experience. LOVE the design and look of the store, security guys are super friendly and the budtenders are always nice. I tend to stock up so I try lots of different strains, love the tangerine gummies and the rice krispie treats are a lot of bang for your buck! YIKES (in a good way) !! Loved running into the lady who was in front of me at Costco there, we both got a laugh about how we both ALWAYS stop in after our Costco shopping trips! HAHA! read more

The person behind the computer allie was very rude and when I explained something to her she would cut me off and not let me explain as I've been a customer for years and never have been treated that way will not come in anymore due to my interaction with Allie read more

The employees here are awful. The minute I walked up they were sending off an unhappy customer with vulgar name calling and laughs. I should've turned around and left then. I wanted my weed lol. So I wait in their long line for my pre online order.. no big deal. But then I get to the cashier and he can't find my order anywhere, I'm standing around uncomfortably while he figured it out. I had a question about coming in for my husband with his medical card and ID because he is unable, and he was seriously dumbfounded... there was no friendly greeting or farewell from anyone here .. clearly these people stay busy and make their money either way so customer service doesn't seem to be something they bother themselves with. Weed is freaking weed, every dispensary up and down the 101 have these same strains, same prices.. I know what I want ahead of time and I know that I'm over paying.. I'm looking for a good experience, I want to leave feeling happy that I have some new flavors.. I felt kind of sad leaving here.. read more

Very professional. It's the place to go when you wanted to be treated like a regular person. Even if you don't know what to get you leave very satisfied. Must go to! read more

bud tender Emalyn is awesome at what she does.

Long-time customer. Staff is knowledgeable and helpful. Good variety of products. Prices are on the low end in relation to other dispensaries. read more

Would definitely recommend mercy very friendly atmosphere. My cashier was Lety she was extremely helpful and a joy to deal with. If your looking for good product and helpful people come check outercu read more

I just visited this place today and now compelled to write a review. This is NOT my norm. I don't normally do reviews. Just walking in, I immediately encountered a GREAT space (clean and open) with a mellow vibe and welcoming A/C! I'm from the Bay Area where it isn't always so inviting. Employees seemed happy to be there and the training lady was quite pleasant and informational. I registered and entered the main area. The space was even larger and signs helped you understand the process. There was a huge variety of flowers and such AND prices were doable which was appreciated. I can't wait to return. read more

I love everyone at Mercy. All are friendly happy to see you remember your name before showing ID. The variety of flowers is great. I like that you can see what they look like. Prerolls, Wow! Wow! They have the best. The people and their products are all so Bitchin. Keep up the great supply. read more