The staff is so knowledgeable and professional! We always feel well cared for and we are never disappointed in a recommendation. Thank you to everyone at Mercy read more

What a wonderful first experience! Thank you Mercy for making my first trip in very unforgettable! I let the front counter know this was my first time in and she help me sign in. How the process works is once you're checked in, you can go inside the actual store. (which right now is small but they have plans to expand!) Here you can look around until your name is called. You're then greeted by a very helpful staff that wants to help you in your search. Today I was looking for trying one of their higher grade grams and a reasonable price eighth. She asked me questions like if I prefer Indica or sativa, and let me know what products would do what. The prices are not to bad and if you're a medical patient you get an extra 7% off the tax on the product. I actually had to come back to do an exchange and the process was very smooth. I'll be returning soon! read more

If you are looking for highly knowledgeable staff, and a wide range of products then you should look at Mercy. Every bud tender is exceptionally knowledgeable, and actually like their job( strange I know ). Cerrena has help me many times, Including today. I had mentioned to her that I like the convenience of pre-rolls and she mentioned I should try the chemistry pre-rules and that mercy was actually having a deal on them that day. I took her advice and I'm sure happy I did I got home and was able to unwind and let my stress Fade away like the work week. If you are unsure of what you were looking for just hop online or give them a quick call or head on in and they can answer and help point you in the right direction. Any friends or family who arefrom out of the area and want to experience California to his fullest I take them to Mercy and it does not disappoint Bottom line mercy is an awesome dispensary read more

Wow it's been awhile since I've been here. I remember why I stopped though. Use to come in twice a week and spend a good 100-150$ each time. But after the reminder today that won't be happening any time soon. I waited in line in the online pickup line which is separate from walk in line. Cari flagged others over in front of me after 20mins of waiting (only one in online pickup line) tribally called me with no hello! welcome! just super bitchy. Refused to give discount stated on website until I told her to ask manager who put her in her place. But still came back to me with attitude and no sorry just mad rude. Then asked her about legion of bloom products I was purchasing , if any good which she says "no not really I guess I am picky about good products". Which tells me I suck and made a mistake for ordering it. "CARI please smile and be nicer were all dealing with shit girl". Do yourself a favor and hit up farmhouse delivery better prices and never in bad mood A month later still no response or sorry from this establishment. Guess customers don't matter to mercy anymore since they became mainstream, liked them better when they were a mom and pop shop now like every big Corp. read more

Thank you guys its always nice to do in-store shopping today but today was extra special my friend today was Lety and I gotta say she is great thanks for keeping the spirits up and great vibes. read more

My favorite shop. Leilani helped me my order. Nice, pleasant, very helpful. I had placed an order, but I went in before I got confirmation because I was in the area. Not something I usually do. Thank you Leilani for your patience. read more

These folks are always so helpful, efficient and cheerful. Their products are exciting, since each person has different reactions and they need to experiment to find what works for them. read more

Andy was extremely helpful and very knowledgeable about products. I went in today not knowing really what I wanted and he helped narrow it down to what was the best options for me! I will definitely be returning to Mercy in the near future! 10/10 read more

Staff is always helpful, great selection and prices. We used delivery and driver was also courteous and the delivery was quick after ordering. read more

There is a huge variety of things to choose from here and I love that. Everybody is friendly and helpful.

Super fast and friendly service. They offer GREAT products and you know you'll always get high quality!!

Super nice, super helpful staff. I have severe, chronic pain and they helped me find the best products to help me.

Great selection! I love the order online feature.

I came in for a pack of three rolls they were fully stocked everything looks beautiful I ended up getting six pack of good news Indica I'm hoping to take delicious I'm excited and happy with my purchase read more

I buy topical products at Mercy Wellness for a chronic pain condition in my lower back, which I have found to be more effective than Rx I get from my doctor. I have decreased the dose of the nasty pain medication I was taking. The representatives are always very friendly, helpful and professional answering any questions I have. I appreciate the ability to order online and pick up my order with minimal waiting. I recommend Mercy Wellness for medicinal and/or recreational cannabis products. This is a very well organized and clean facility. read more

I have been going to Mercy Wellness since they opened, so it's been a long time... A lot has changed but so much has stay the same... The staff is amazing and very knowledgeable, they have great products and are always helpful with any questions you may have... The keep up with the latest and greatest and support local vendors... read more

I went in and felt very safe. I got some Sonoma cake and some wedding cake and was super pleased .... was in and out in 10 min ...... thank you mercy read more

I loved. experience here, the staff was all so welcoming, kind, and helpful! the place was extremely COVID safe, and had a lovely atmosphere

Love how fast, efficient and friendly everybody is at Mercy!! As a chronic insomniac I'm always looking for new ideas and they are always very willing to take the time and talk about their products! Trust them wholeheartedly and I wouldn't go anywhere else! read more

I felt very Covid-19 safe with masks and plexiglass screens and social distancing. Kayla was very informative and pleasant. A great experience! read more

Love the friendliness and knowledge of the buddtenders (staff) and the cleanliness of the entire store! Best dispensary in the north bay by far! read more

Super friendly AND helpful staff!!! Good variety of different products! Richie was my budtender and super nice! My third time here and now my go to place! read more

The original place in the north bay still providing excellent service and collection of all brands for everyone. Staff is always polite and very helpful. read more

Zero Stars for a Complete and Utter waste of Time and $ 10 dollar gram with a fee for a "Child Proof Bag"?!?! WTF California? And 7 cashiers but a line of 15 people for 30 mins did Not Compute!!! NTM the snarkiness after expressing my confusion and Sadness with this whack System ... filling out a "form" with Personal info I have NEVER been asked for or provided for a 420 club... EVAH P.S.... have I Mentioned, I've been to MANY dispensaries from Marysville, WA & ALL of Oregon a few since being back in Ca... just weird read more

Express line could use some work. Just waited like 15 minutes in the express line while I could have waited in the regular line and finished faster. Selection is nice. Taxes are pretty high but better than going with a dealer. read more

Love Mercy and all the staff. I'm a regular and it's so nice to have friendly informed people waiting to greet you.

I dont know if its me or am i getting ripped off here. I got 1 gram of budder ($28) and a 1 gram cartridge ($40) and i payed with my debit card. They charged me $89.42 If your paying with debit they round your total to the nearest 10 and "give you cash back" i got 58 cents back, and $90 charged to my card for 2 small items. Wtf!? STAY AWAY read more

Well, excellent service as usual. I've never had a bad experience here. Even bought a snap back Mercy hat to give my brother to represent. Nikita was awesome! read more

The staff is always polite and readily available. Though only my second visit, I was impressed as to the cleanliness of the store. Being able to order online is fabulous, It makes the shopping experience that much better. Keep up the good work! read more

Everything as usual went smoothly along with very fine customer support personnel who provided my order! Excellent! read more

Great service as always Thanks for everything Mercy Cotati you have been a great support read more

This place was extremely disappointing. VERY crowded, little parking (we had to drive around the parking lot three times before finding a spot). The service was pathetic. Terrible customer service. They did not take the time to explain anything and more importantly, there was nothing in the way of edibles to choose from for recreational use. We had to wait 45 minutes to be waited on and we had to show our driver's license three times to put into their data base. I wasn't comfortable with this. After all, it is legal now. I felt like I was put through the ringer here. Needless to say, we won't be returning. Take the extra time to go to the store in Sebastopol. They rock! read more

7 minutes agoNEW They recommend to me an eighth of rollins. I paid for it along with some others. When i get home i dont have the eighth of rollins. Next time i go in i ask them about it. they look on there cameras. call me the next day to tell me to come get my eighth they never gave me. When i show up they apologize and best the manager will do is give me $4.50 off another eighth of rollins if i would like. Feels like two slaps to the face. Very poor customer service. No reason for me to ever come back! read more

Amazing coronavirus response at this dispensary. I feel very very safe coming here. They provide drive up service where they help you in your car, they sanitize everything religiously, everyone is so kind and helpful. Also, the time in and out is very very quick. I'm very grateful to this dispensary for helping me get the medication I need thank you so much. read more

I love Mercy Wellness. They always make me feel welcome and completely safe. Everything is spotless and organized. All of the staff is knowledgeable and seem happy to be there. Polite and efficient. I wish there was a shop in Napa too! read more

The customer service is amazing! Everyone is friendly. The prepay and pick up is just amazing. I go out of my way to come here!

Love the staff. They are very knowledgeable and helpful with the products they offer. Always have a great selection to choose from. I appreciate the steps they have taken during these COVID times to keep everyone safe. read more

I've been here for a few times and each and every trip I had a great experience. Friendly staff, knowledgeable staff they will patiently explain the difference of each products and will recommend a good product if you just ask and tell them Exactly what you're looking for. The quality of their product is great as well. They also have promotions here and there. $5 joint on 4/20 can't go wrong with that!! I highly recommend this place and will definitely keep Coming back here. This place makes me very happy! "Wink wink" read more

We have been going to Mercy for so many years and have always been very happy with how clean, courteous and professional everyone is. You cannot beat their customer service. Anyone there is always more than happy to help customer. Extra bonus is that they do delivery. Since Covid-19 we haven't been leaving our house much. Brendan has always been so reliable and very kind. His smile brightens up our day. Thank you for having him part of your team! We love Mercy and all of their employees! read more

Mercy Wellness has the kindest and most compassionate staff in any business I've ever encountered. Their facilities are beautiful, they have a fantastic inventory of items (especially their CBD inventory), and they are incredibly helpful in finding their customers the right product, whether you're on a strict budget or not and depending on your health needs. They earned every star I gave them, and I will be a loyal client for as long as I need CBD for my back due to spinal fusions, DDD, disc bulges and spinal stenosis. read more