Poor customer service, lies about patient behavior and doctors who don't seem to give a damnread more

I was hospitalized for 5 days here. While a few staff members were professional and kind, the…read moreCommonspirit Entity is Terrible!! I am receiving exorbitant bills after I've already met my deductible and they refuse to resubmit to my health insurance. The administration is completely incompetent and unprofessional!

A few doctors offices with mediocre doctors and an emergency room that seems to never be open. I…read moreguess make a choice: do you want to be in business? Then set some standards and clean out bad actors and maintain regular hours.

Best hospital care in the 4Corners. I am a doctor and have experienced many disappointing places…read morehere. I've never had to wait, never had to diagnosis myself. (Unlike SJRH). Never was treated like an addict looking for pain pills after a horse trampled me. Love this place and will drive an hour or wait a few (in the rare cases) for their care. Competent, friendly, and thorough!! Thank you!! I will always tell my patients to see you in case of an emergency!!!

Wow! What an amazing experience. I came in for elbow pain. I was seen right away and the entire…read moreexperience was prompt. I was able to get a referral to a PT and the on my way.

I had an appt and took them 40mins to see after my schedule appt. They are so slow and ppl who came…read morein after me were seen before me. They don't care unless they know you, they will get you in and out quickly. All they care about is insurance, if you'd have any good luck.

Historically I have loved Mercy and preferred it over San Juan Regional but I'm honestly shocked by…read morehow the quality has degraded since it was taken over by CommonSpirit. Turning away a very ill elderly woman with open wounds from a surgery complication (which was done at Mercy) until she gets an infection and is "bad enough" to transfer because they have no surgeons that specialize in a certain type of surgery "in any CommonSpirit Hospital". Not the first time with the same patient either. I guess CommonSpirit's version of the Hippocratic Oath includes "come back when you're on the verge of death."

I went in for something that I had dealt with a few times before, so I knew what the problem was…read more About 5:30 my girlfriend and I went in. It was 10:30 before we got out of there. In the five hours we were there l was ignored for 4 1/2 of them. The other half hour l felt like l was interrupting the nurses busy day. She was condescending and acted like I was ruining her day. Theres no reason it should 've taken more than an hour to get me in and out, but instead i had to wait in a room, with no idea of what was going on for hours on end. I ended up taking out my own i.v. so that I could get food before all the restaurants in town closed. Very unprofessional, very rude. I was not impressed at all. I won't be going back if i have a chose at all.

Excellent patient care and kind staff across the board. Usually the best care in town wish their…read morestaff could show the other local hospitals what patient care should look like.

Wish the attending physician had listened to my symptoms. Ending up a waste of a visit, wanted to…read moretest me for viral issues even though my symptoms didn't indicate for either. Long history of upper respiratory infections and heart problems. PA said policy is not to treat until after 10 days. I advocated for my care and left the facility without paying them for unnecessary testing. Thanks for nothing!

Let me start out by saying that I'm ex-military and I moved a lot and seen more than my fair share…read moreof doctors. Dr. Jordan Loftis is incredibly knowledgeable and instantly put me at ease. While I'm very impressed with my doctor, the exceptional thing about this practice is the staff. They're polite, friendly, and they follow-up. They also went to the mat with my insurance company (who is the worst vortex of transferred calls in the history of man kind) to get a prescription I needed covered. Yes good doctors may have wait times, but I almost always get an appointment the same day and I've never experienced any excessive wait times. Bottom line, these folks are awesome.

1. Over-commercialization of healthcare: It was very off-putting to have conversations with the…read morephysicians about what they can talk about without an additional co-pay. E.g., you're here for your annual physical - you need to pay another co-pay if you want me to renew your prescription. Oh, you want me to refer or order further testing (i.e., cardiologist), that will be another co-pay. I felt like I was weighing assessor options at a car dealership. 2. Blood testing - they send you back to the lobby FOR YOU to sign-up to have blood drawn. FOURTY FIVE MINUTES later, I just gave up and left. 3. I specifically asked to NOT be referred to anyone or any provider affiliated with Mercy Hospital in Durango, CO and what did they do? - you guess it, referred me to a provider affiliated with Mercy's parent company - spirit health - ughhhh. I refused #1 and didn't get my meds...probably better off anyway. Why should I let them greedily pad their margins by double-dipping - I am already seeing a PA (never a Dr). I was thinking - if I have to make a co-pay, I am entitled to another visit and another conversation with the provider. I refused to be their chump. Well they hit me with co-pay for ordering tests anyway and referral to other physicians. I don't blame the PA, I've been seeing for the last year or so - she's perfectly fine for a medical professional and very personable but unfortunately she's put in a position to be concerned with revenue and earnings vs. 100% focus on the patient.

Had an annual gyn visit with Aimee. Thorough appointment, all questions answered and good…read morecommunication with my pcp. Staff busy but still attentive.

Love Brie Todd!!! Shes kind and responsible to this old lady. Highly recommend Dr Brie Todd!!!read more

Bad customer service and incompetent staff. Also patient abandonment is rampant for no legal or…read moregood reason. It's time to bring the nuns back and end Centura health's intrusion into rural healthcare.

An amazing staff and facility to have the honor of working with. Do not hesitate to call to make an…read moreappointment.

What an amazing office and staff. I recently developed an issue which required treatment and…read morefollow up care and was referred to DHA. They have been amazing. The procedure was flawlessly performed, the office and support staff were responsive and knowledgeable, and I even received an unsolicited call from the Doctor to check on my status. Highly recommend!