My family reserved Mercy wheelchair transport to bring my grandmother to her 90th birthday party. We agreed to pay $150 to transport her what was less than 3 blocks--roundtrip--because she gets very anxious driving her wheelchair outside of her apartment building and we wanted to avoid a panic attack on her big day. Well, thanks to Mercy, not only was there a panic attack, but complete chaos when the van just simply did not show up. After we finally got in touch with a Mercy representative, we were told that they were unable to locate the assigned driver and would be back in touch as soon as they had more information That was the last we heard of them--not only did they leave us hanging, waiting to see if a van was actually ever going to show up (it did not), but they never called us back with an explanation of what had happened, nor apologized for ruining a very sweet lady's 90th birthday celebration and month's of planning. In the end, we got my grandmother to the restaurant, but by the time she was there she was too anxious and frazzled to enjoy the celebration. We've used Mercy in the past, despite their outlandish cost, because they had been fairly reliable. This experience has certainly negated any previous positive experience and we will be looking for a new wheelchair transport service. I would recommend not trusting this company with your loved ones until they are able to demonstrate reliability and a commitment to their clients. read more