Two weeks ago I brought my 7 year old dog in for a rabies vaccination. He had received a 5-year vaccination (5 years ago) and had not received a vaccination on the 4th year. California requires a rabies vaccination every 3 years and I was trying to get my dog groomed, and he needed to update his vaccination. This is an adult dog that is kept in the back yard and has no contact with other dogs. I was able to get the shot without an exam and they arranged for me to come back in two weeks to have him shaved. We made the appointment and I was fairly pleased. When I got home I found that they had given him a one-year shot (he is an adult dog with a history of current rabies vaccination (recognized by veterinarians - although the state says three years) He should have received a 3-year shot. I was quite pleased that they did not try to force my dog to have non-core vaccinations in order to be groomed. Except for giving an adult dog a puppy shot, it was a fairly pleasant visit.
I returned to Merced Veterinary Clinic this morning to have him shaved. We expect to extend the run of triple digit temperatures for at least another 10 days - so this is essential for the dog's health. They questioned why he hadn't received his puppy shots (non-core shots) and said that they could not shave him because all of the dogs are housed in the same room (boarding dogs and patients? yipes!) The office manager said that I would at least have to get a bordatella shot because it is spread via an airborne vector. Two weeks ago no additional shots were required and now a new shot is required because of the way they house their patients and boarders? Okay, now I'm just a bit creeped out . Tifany, the office manager, said they make all of the dogs get the full series of shots if they are being boarded or groomed. And that was because my dog is going to carry in potential diseases on his paws when he enters the front door. PERHAPS THEY SHOULD HAVE GROOMING AND BOARDERS ENTER THROUGH ANOTHER ENTRANCE if this is the problem.
My dog is a single adult dog, kept in a solid sided back yard with no contact with other dogs, the only possible source of disease would be from all of the dogs sharing a common room at the vet's office, and they would have all received the same vaccinations, so anything that is coming in on their paws would be unique and likely not covered by any vaccination. I explained that there is no way in hell my dog would carry in something that was not carried in by the other dogs entering the front entrance (and less likely since this is the first patient of the morning) I asked them to explain this logical inconsistency and they said they would not see my dog because I had used the word "Hell" and that was cursing.
Please note that they failed to say that there is a recommended intranasal vaccine that can be used in these situations and my dog could have been shaved within 3 days (rather than waiting another two weeks for the more expensive shot to provide immunity!)
The 2011 AAHA (American Animal Hospital Association) canine vaccine guidelines does not list bordatella as a core vaccine, and it recommends that all dogs that are to be boarded with other animals receive an intranasal vaccine 3-5 days before being intermingled with other canines.
HOW IS IT THAT THE OFFICE MANAGER DID NOT KNOW THE OFFICIAL GUIDELINES FOR VACCINATION? SHE SHOULD HAVE SUGGESTED AN INTRA NASAL VACCINE AND MADE THE APPOINTMENT FOR LATER IN THE WEEK.
NEVER GOOD TO ARGUE WITH A CUSTOMER, AND IF YOU DO CHOOSE THAT ROUTE, MAKE SURE YOU ARE KNOWLEDGEABLE ON YOUR SUBJECT.
I AM DOWNGRADING MY PREVIOUS REVIEW BECAUSE TODAY'S VISIT CONTRADICTED THE POSITIVES I NOTED ABOVE AND I DON'T WANT MY DOG HOUSED IN CONTACT WITH OTHER DOGS, NOT EVEN FOR HIM TO BE SHAVED DOWN - ITS JUST NOT A GOOD VETERINARY MEDICAL PRACTICE
I never saw their back room, but it sounds like it might be concrete with chain link dividers and hose down floors with in-floor drains - how else might infectious particles become airborne and affect all of the dogs in the room? Hose spray would do it! I didn't go to the back to see if there was a fresh air area where the dogs could be moved during cleaning - WOW, THIS VISIT BROUGHT UP SO MANY CONCERNS ABOUT THE POSSIBILITIES OF MY DOG GETTING SICK AT THE VET'S OFFICE. I guess the office manager's scare tactics were a bit too effective.
This is a followup on the last post, two weeks later. Today, I received a letter from Tiffany, the Office Manage stating that since I was unhappy with their service, I could find another vet. Perhaps she read Yelp and is more concerned about some symbolic attempt at revenge on the part of the office manager than correction of issues with housing sick animals, surgical patients and boarded dogs in the same room.
I wasn't going to take my dog back, previous to receiving this letter. Apparently pride is more important than good vet medical practice and customer service. read more