Firstly, this salon is beautiful, very clean, and fairly friendly most of the time. Unfortunately I've had mixed results coming here - I keep wanting to love it so I keep going back. I think I'm done though. One visit, I had a relaxing pedicure - no complaints. Another visit I got the most stunning dip powder nails - I never wanted the color to end. On another visit, I got my eyebrows waxed and the technician burned my skin. I let her know, and she said "oh it's not too hot, you have very sensitive skin." I told her I don't, and I've had my eyebrows waxed and threaded for many years and I'm quite tough - I know when the wax is burning, the wax was too hot. She proceeded with my brows and burned my skin two more times and seemed unfazed when I expressed discomfort both times. It was appalling. Another time I requested dipping powder nails in a neutral color. The technician kept pressuring me to add sparkle because the neutral color was "too boring" - I was getting a neutral color for a work event and kept telling her this. She pressured me to try the sparkle on one nail and I finally said "ok" - it didn't look the way I wanted my nails to look so she tried a second sparkle, which I agreed to. Again, it was not what I wanted so she removed the sparkle but kept commenting on how boring they looked and was disappointed I didn't add a sparkle top coat. When I left, my nails were almost bulbous from the layers of powder - they were awful but I just wanted to get away from her - I didn't want to sit there any longer. Another visit I was having my dip powder removed and adding a gel color. When the technician was removing the powder he commented on how thin my nails were - I agreed, they have been thin my whole life unfortunately. He was using the file drill and I flinched because the drill was wearing away at my real nails. I looked at two nails in particular and they are so worn, I'm actually worried there is damage to them. I can almost feel my skin. I even asked if he thought I should avoid painting my nails this time around since they were sensitive and thin. He said no, next time. He then proceeded to paint my nails the color I chose. After painting one nail, I said "oh I'm not sure after all - the color is lighter than I expected" and he said it will look better after another coat. It didn't but I just wanted to leave because my fingers were throbbing. When I got home I removed the paint from my $50 manicure and I can see my skin so close to the nail breaking.
I should have stood up for myself and spoke up - I know I could have said something sooner or more loudly - but just the fact that I've had to tell someone I was in pain or repeatedly say I didn't like something is just annoying when you're a customer and you've been sitting in a chair for nearly two hours. Going to a nail salon should be relaxing and a treat, not a safety concern where you can't wait to escape the torture the technicians are causing. read more