Wow, what customer service! After I contacted memchies regarding the 3/14 incident, we received a call from the manager asking about what happened. She made it right, I have to say! read more

Menchie's - Two yogurts, zero employees - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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My friend and I were at the Gateway West location of this store after dinner. There were a lot of froyo flavors and a lot of toppings choices. I liked the way this store sells froyo: charging by the oz. I did not want to eat a big dessert and my serving was just around $3.25. This way, I could pay for what I wanted, not like the old way with the minimum of one scoop of ice cream. My froyo cup was not too sweet and it tasted good. The two young men who managed the store that evening were friendly. They took turns stationing at the counter. One of them always had a smile on and answered my questions patiently. I really felt welcome there. I would definitely go back the next time I am in that area. read more

Going to Menchies at The Fountains is a great idea for a weekend evening. The cold treat, The Fountains atmosphere with their tables and chairs outside is simply right. At this Menchies location they have a bigger health measures than Anywhere else. They enforce 6 feet apart followed by everyone disinfecting their hands and wearing provided disposable plastic gloves. Everyone wears their mask of course. I appreciate the health measures. Their cold treats are generic when thinking of yoghurt places but its good. They were busy but Waiting outside did not bother me at all for the line went by quick. read more

Menchie's the best place on earth! Wait I think I just stole that from Disney!!! But you get it!!!! It's amazing!!!!!!!!!! Okay so the truth is, I can come here and just taste all the flavors and be full. I know that is bad, I'm sure I've just got myself banned from this location. I will say as a good moral person, I do end up getting a bowl and putting just a little bit of my favorite yogurt and putting a whole bunch of fruits on top. Fine, ok, so I add some fat girl toppings too but not all the time! Usually I go the healthy route. I love this place!!! If parking wasn't so dang crazy I'd come more often!!!!!!! read more

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We had a great time picking our toppings and enjoying the day. Will come back for more read more

Menchie's - Kids having fun at Menchies - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Found this gem in the Fountains at Farrah. Are normal spot was Craze, but Gaaasssppp! It's closed its fountains location! But never fear, Menchies is here... Or was there.., or whatever the appropriate grammar is. Walk up, choose your cup. Plane cup or a cup with half a waffle cone in it OR cup with half a waffle cone in it and half of that waffle cone dipped in chocolate. Yuuuup! About 15 different flavored a froyo sit awaiting your cup ... Choose your flavor (or 4 in my case) pill the lever and fillerup! Move on down the line to be faced with the toughest choices of all! Toppings. It's not hard to choose which toppings, as they have literally EVERYTHING! But the hard part is fitting them all into your cup! At least that's the challenge I was faced with lol. Get as much or as little as you like. You pay at the end based off the weight of your cup. Love that concept. Menchies in the fountains, near some fountains.., perfect end to a perfect shopping day. Das it Mayne read more

Menchie's - Chocolate dipped waffle cone w/ cheesecake, Oreo, and cake batter FroYo, topped w/ butterfinger, Oreo, kitkat, Cinnabon bites ! - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Well, well, well, if it isn't me eating frozen yogurt on a cold night. But, we had just finished dinner next door, so we were looking for a treat. Yes, of course I was wearing a jacket, what do you think I am, a monster? OK, I will admit, I wanted to try the eggnog yogurt, which they were advertising in my email. I figured, why not, we're here, we've walked from home, I am going to warm up at some point. Or freeze trying. I gotta say, this was about 6pm or later, it was already dark and chilly. We walked in. There were 3 staff behind the register (imagine 3 people keeping so close to fit into a small area, definitely NOT 6 ft apart). Since we had obviously missed the sign at the entrance, we were admonished and told to use the gloves by the sign. We both returned to the sign, got the gloves and moved to the yogurt selection. I went straight for the eggnog and pulled on the goodness releasing lever. Um...something liquidy came out, and plopped into my cup like a thawed out piece of ice-cream. I raised my eyebrow and moved on to the cheesecake yogurt. Luckily, this was just the right consistency. I added some cheesecake bits and went to the register. Intimidated by our presence, the first register acted up just as we were about to pay and went into a seizure of flashing blue lights. Meh. we had to move to the other register, and start the process all over again. The taste was ok, but not as expected. The consistency of the eggnog yogurt, pretty bad considering the time of the day. I can't imagine they had just refilled it and that's why, but you can try and convince me I am wrong. Overall, it was just soft ice cream, paid $9 for the both of us and will try it again during the summer, when I don't have to wear a jacket. Or, anything at all, really. Not really. The staff seemed bored, cold, crowded and they really didn't want to be there. I am still unsure whether the gloves were there because they were convenient for the staff so they did not have to clean the levers too much, or just because they really wanted us to feel uncomfortable doing anything with those plastic things that make your hands sweat on. Jury's out on this one. read more

Menchie's - You get to see the outside, where we had our "frozen" yogurt. - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Whoever the girl is working at 9:00 p.m April 3, 2024, does not know how to serve. Rude and bad service, we are paying customers and she yelled at us for using the BATHROOM an hour before closing! We just used the bathroom??? Before getting our dessert we used the bathroom and she got mad. I don't get the hostility an hour before closing. Because of the girl working the closing shift April 3, 2024 I will never be back. read more

The restaurant went well above and beyond to fix the issue we had so I have revised my rating. I was genuinely impressed with how their manager responded and I appreciated their efforts. My wife and I were hoping to enjoy a nice yogurt for our anniversary earlier this week. Unfortunately we were really let down by the staff working there on Monday. It looked like they had forgotten to setup their cash drawers when they opened and they didn't realize this until we stepped up with our yogurts. The gentleman who tried to ring us up couldn't figure out what was wrong so he ran to the back after barely muttering something about a problem with the registers. After a while I went to the employee's only door and knocked until a different employee finally came to the door and assured me that the registers would be up and running in "three minutes". Well 5+ minutes later my wife was fed up with waiting, our yogurt had spent 15 min or so melting on the counter and I couldn't get anyone's attention to ask if they might comp us our partially melted yogurt. After waiting another few minutes and knocking on the employee door repeatedly we just weren't in the mood for yogurt any more so we abandoned our yogurt creations at the unmanned counter. I couldn't quite believe that no employee could be bothered to man the store while they were dealing with the register issues. I was very disappointed by the treatment we received and I was quite frankly shocked that both employees who were working needed to be in the back ignoring customers in order to fix their register issues. It will be a while before we go back to this Menchie's since they also had about 1/3 of their machines out of order so the selection was significantly less fun than it usually is. All in all it was a very disappointing visit. If I could I would give them 0 stars... read more

Nice and friendly staff with about 10 different flavors and flavors is the month. There aren't a lot of tables indoors though, maybe about 4 tables so if you have a big group, it might be a tight squeeze. There are tables outside but right now, it's pretty cold! But all in all, great place for dessert! read more

We LOVE Menchie's. Their original tart is to die for as well as most of their other seasonal flavors. We were so surprised by the friendliness of the staff here and the directions for their new COVID guidelines. There was a promotion for a free waffle bowl of any choice which my husband enjoyed (it's where they get the weight for it, too). We both got the original tart along with some other flavors as usual. The topping area was clean and organized. When we sat down to try the flavors...they just seemed kind of bland. The original tart was, sadly, NOT tart in any way. Just tasted like yogurt gone really bad. I don't know. Maybe it was an off day. But I don't remember the tart tasting this terribly before. We'll give it another go next time, but probably not out of my way. read more

How bad is it to want to eat Menchie's everyday? This place is very unique and it is impossible to find something you don't like. They're frozen yogurt flavors are always changing which keeps me wanting to try something new every time. My favorite of all is chocolate covered banana. However their flavors aren't typically simple "chocolate" or "strawberry". They vary from honeydew melon, ice cream sandwich, cheesecake, and even churro flavored! Then you still have a variety of topping options from fresh fruit to baked items like brownies, to candy bars like kit kat pieces and granola. At the end you pay for the product by weight, which most of the time it hardly exceeds $7, depending on how much you pile on. However what I love most about Menchie's is their customer service. Every emote greets you with genuine enthusiasm and they are very helpful. They always ask if it's your first time at Menchie's and if it is they will walk you through the process. They make you feel welcome and raise your excitement about their purchasing their product. You can't ask for anything else from Menchie's employees. read more

Menchie's - A lot of stuff - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Ordered a custom cake 4 days ahead of time. This was the cake on pick up day. Store had a freezer issue in the back, front freezers were working. They made no attempt to redo or redecorate this mess or contact me prior to pick up. En route to celebrate my daughter's birthday with no time for alternate cake plans, the store gave me this. Kept insisting it wasn't their fault and offered a 10% discount. It was the stores fault. Faulty equipment doesn't erase customer service or obligation. read more

Menchie's - Custom 8" Round Frozen Yogurt Cake - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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Menchie's is my favorite Frozen Yogurt chain and I'm really excited to have this new location! I think the Fountains at Farah was in dire need of a dessert place and now there's one perfect for Promenade walks. The flavor selection is excellent, my current favorite is Dulce de Leche, that one doesn't even need toppings (but I'm still going to add some!), and the new Berry Bunch is quite yummy as well. Of course you can't go wrong with the classics, and they got plenty of those. Menchie's is known for their extreme friendliness and the staff here is no different, even Jenny from Undercover Boss was here greeting! Sign up for a membership card, you'll be raking in free Fro-yo in no time, like yours truly. read more

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Where do I start with my menchies ahhhhh! Dear menchines you changed the way I look at fro yo! You made me believe that fro yo was suppose to be a certain way and I am glad that I met you because now I hold all other fro yo places to a much much higher standard! At most any menchies you walk in and are greeted with a warm smile and an alMost immediate offer of samples! My favorite the pistachio!!! I just can't stop loving you. Menchies was always a treat for the kiddos. I do miss you and hope to you see again soon. Recommendations:The waffle inside of the cup with marshmallow and Cool Whip on your frozen yogurt is truly winning. read more

This is my second review of Menchie's because after eating at a competitor, I now realize they are the superior Frozen yogurt in this area. I really would love a franchise here in Cruces! Their yogurt is creamy, tasty and so flavorful. The toppings are so good! I am now hooked on the tart yogurt. Yummy! read more

After a doctor appointment and lunch, we decided to have some frozen yogurt before heading home. My wife had two flavors, coconut and a caramel flavored yogurt. I had the blue raspberry and vanilla. There is a fine array of toppings and sauces. She had chocolate fudge and marshmallow topping, and I had chocolate fudge and Reece's peanut butter sauce. Both of our cool treats were delicious. read more

Great fro yo. But not exactly the friendliest staff. Also the selection on the toppings was messy and very limited

Who doesn't like Menchie's!? Its self-serve so basically your responsible for your own bad flavor combinations. TIP- keep the fruits with the fruits and the sweets with the sweets. I.E. Don't mix pineapple with Oreo cookie. At least that's what I tell my kids. Service is great and since price is based on weight it's very affordable and also up to you. The two cups in my pic cost me $5. Great location! And I was super excited to see they had mochi balls as one of the toppings. read more

Menchie's - Yumm! - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

I love this froyo place! Loves the flavors and tops for a good price! Very clean. The employees seem bored out of their mind tho but overall still friendly read more

Great location right in front of the water displays and in the middle of the shopping complex. There are plenty of tables and chairs in front and around the shop. Or you could seat on the benches in the water display area. Parking is not bad at all, parking garage is right there and there are also plenty of parking around the shop. read more

Menchie's - Extra toppings please! - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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Dessert time at menchies was a excellent choice to put a cherry on top of our date night. I had the pistachio frozen yogurt and it was amazingly delicious I'm not a dessert person but this was certainly a treat and not overpoweringly sweet. The facilities also are very clean and the self serve station is easy to use as well read more

Menchie's - Self serve yogurt - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Love their selection of yogurt and soberts! They change every week or so. Always something new to try. Price is reasonable and the flavor is spot on. read more

Menchie's - Entrance - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

it's like they have a tube connected to random buttholes. the ice cream that comes out looks, feels, and tastes like toilet poop. also the scale for the ice cream has to be off, mine rang in at $10.04 and there is no way it weighed that much. spoons are made for children 1-4 years old. took me a year to eat it, even though i took only four bites and threw the middle school science experiment in the dumpster. service was okay, ice cream or yogurt or whatever was trash. wouldn't recommend and instead go to baskin robbins or cold stone for some frozen dessert. almost slipped on the wet floor on the way out. probably wouldn't hurt to put a sign there. read more

We often go here at the fountains for a late night snack. Our family enjoys the atmosphere and the kids playing outside in the water falls. It's delicious yogurt you can sample before building your own creation to suit your taste buds. Love this place. read more

We came here on a whim while doing some shopping. I am weary of these yogurt and ice cream places where you're charged by weight of your cup because they can be quite expensive...Was pleasantly surprised here! Two cups, filled with ice cream and toppings came in around $6.25. I would have liked to see a little more selection of flavored yogurt but there were enough to be satisfied and the toppings bar was top notch. We were offered to choose our own color spoon (which you can reuse at home for kids; it's not super flimsy) and to sign up for their rewards program. We had a lot of fun, the staff was very friendly, and we enjoyed our desserts. read more

Before tonight, I had never heard of Menchie's, but after tonight it shall hold a special place in my chubby heart. As we entered, we were greeted with a hearty welcome by the two young lads that manned the counter. I imagine if the Vikings had frozen yogurt dispensaries, they too would've been hailed such as we. Sensing the wide-eyed eagerness of my brood of sons and I, one yo-guardian asked if we had ever experienced the 50 Shades of Mench. I shyly replied that we had not, and told him my safe word was "Braunschweiger." He took my hand and introduced us to the sampling shot glasses (paper cups) that my youngest man-cub would soon abuse at every dispenser of yogurt. After only one sample, the Reese's Peanut Butter Cup yogurt, I had found my champion. I filled my wax lined, paper chalice and proceeded to the wall of yogurt accessories. I peppered the frozen landscape with chopped peanuts, followed by a conservative bombardment of chopped Reese's Peanut Butter Cups, and topped it all with a caramel syrup money shot. It was bliss. For the next ten minutes or so, I experienced multiple mouth-gasms. Even now as I reminisce in the afterglow of those moments I'm getting mouth-wood. So if you're into the oral satisfaction of yogurt and/or ice cream, do find your way to Menchie's. Don't be shy, and tell'em the starry-eyed, fat guy sent you. read more