The restaurant went well above and beyond to fix the issue we had so I have revised my rating. I…read morewas genuinely impressed with how their manager responded and I appreciated their efforts. My wife and I were hoping to enjoy a nice yogurt for our anniversary earlier this week. Unfortunately we were really let down by the staff working there on Monday. It looked like they had forgotten to setup their cash drawers when they opened and they didn't realize this until we stepped up with our yogurts. The gentleman who tried to ring us up couldn't figure out what was wrong so he ran to the back after barely muttering something about a problem with the registers. After a while I went to the employee's only door and knocked until a different employee finally came to the door and assured me that the registers would be up and running in "three minutes". Well 5+ minutes later my wife was fed up with waiting, our yogurt had spent 15 min or so melting on the counter and I couldn't get anyone's attention to ask if they might comp us our partially melted yogurt. After waiting another few minutes and knocking on the employee door repeatedly we just weren't in the mood for yogurt any more so we abandoned our yogurt creations at the unmanned counter. I couldn't quite believe that no employee could be bothered to man the store while they were dealing with the register issues. I was very disappointed by the treatment we received and I was quite frankly shocked that both employees who were working needed to be in the back ignoring customers in order to fix their register issues. It will be a while before we go back to this Menchie's since they also had about 1/3 of their machines out of order so the selection was significantly less fun than it usually is. All in all it was a very disappointing visit. If I could I would give them 0 stars...

Wow, what customer service! After I contacted memchies regarding the 3/14 incident, we received a…read morecall from the manager asking about what happened. She made it right, I have to say!

Even though it was very busy on a Sunday afternoon and ANGEL was there working by himself. He…read moregreeted every customer with a smile, and handled every order with a very positive attitude. ANGEL even waved and said goodbye to my family as we left, even though he had a huge line awaiting him. ANGEL definitely deserves praise and recognition.

The horchata boba smells and tastes like farts in a drink…read more Horchata drink tastes and smells like a toilet water after a mass poop sesh. Might as well eat my turds than drink this crap. The worker seems to hate her job. - Never go here or risk having diarrhea on the toilet.

So... if there's ever a time when you're like... I need to treat myself to something incredibly…read moreunhealthy and delicious, then come here. If you're ever feeling a little down and need a sugar pick me up... come here. If you're pregnant or PMSing and your hormones are going crazy for cravings...come here!!! If it's hot outside and you wanna cool down without getting wet... come here! If you've been dieting for like...ever and you want to cheat... come here!!! If you need a place to sit down and enjoy your treat, don't come here just take it to go lol. There's hardly anywhere to sit. Ok ok... I'm done. I was away from Texas for awhile and everything on their menu was nonexistent where I lived before so I get so excited about places like this. Try it out.

Social Ice is a cool little spot when you're in the mood for shaved ice. I just wished I wasn't in…read morethe mood for ice cream. There was a wide variety of flavors and a fun game you can play with your friends.

This was my first time trying a Mexican style ice cream shop. I thought it was pretty good and…read morerefreshing. I ordered the fresas con crema with cheesecake bites. I think I should have refrained from the cheesecake pieces being added to it. The inside was okay and appeared clean. The waitress seemed friendly.

Capable creamery with some other snacks available. Plenty of ice cream and aguas frescas, but…read moremaybe limited on the assortment of paletas available. The staff was friendly and the dining area was clean. Maybe about four spots in the parking lot that are right up against it. It's not my favorite Michoacana, but if you're close this one will soothe your sweet tooth.

I came in due to the boba teas! Not very impressed with my milk tea boba drink. The flavor was…read moremore milk and sugar, no distinct milk tea taste. My husband got the horchata baba tea drink and it tasted exactly like mine. No distinct horchata flavor either. The black bobas tasted like maple syrup and were mushy. I will not come back here for the drinks but would like to try their crepes next time. The customer service was good, the place was clean, and we received our items very quickly. Maybe more staff training to perfect the drinks?

My family and I tried to visit last night, but we were told they were no longer taking orders,…read moredespite the posted closing time being 9:30 p.m. The family ahead of us was turned away as well, and while we stood outside, we watched several other families receive the same response. If orders stop being accepted more than 30 minutes before closing, the posted hours should reflect that or a last-order time should be clearly communicated. I understand that many of the employees are young and appreciate that they are given the opportunity to work. However, the staff we encountered were rude and unprofessional, which made an already frustrating situation even more disappointing. Unfortunately, this was not a positive experience.

Checked em out on a whim coming out of Cometa, and I'm glad I did. I got this sort of chocolate…read morewith chocolate chips mix. It was amazingly delicious--rich and creamy (I'm guessing a higher fat content than mainstream ice cream) and not crazy sweet. I figured I'd only eat a couple of spoonsful and be done (the serving is super generous), but I ate the whole darn thing. One of the owners even took the time to talk with me about their product and that they use high quality cocoa/chocolate and make their own mixes. I like when companies do that kind of thing. The price is very reasonable even when most companies would charge a premium. If you're tired of regular ho-hum ice cream, check these folks out.

This was great! Tried it at the ice cream festival and can't find another strawberry cream that…read morecompares!

Great spot for a late night sweet treat! They close at midnight, huge plus. The Choco split was…read moredelicious, very creamy and lots of fudge. Perfect! The Franklin was just as creamy and adding the Oreo topping put it over the top. Must do in El Paso, especially in this heat. Check them out!

Love Ollie's! Love the daily specials and super friendly staff. Got these shakes today. All four…read morefor $15! That's $3.75 each for huge shakes. They were delicious. The Gansito flavor was my favorite.

Super fresh! Fast and friendly service! Clean and comfortable! I had the Well D'Onion and fries…read more The fries were addicting; I stuffed myself :-) The beef was well seasoned and the burger tastes like it had quality ingredients.

Online it says that this restaurant is open from 10 AM to 9 PM daily. We came at 10:45 and although…read morethe open sign is blinking, and the hours on the door stated that they are open at 10 AM. The door is locked.

This is one of my favorite spots , the ice creams are delicious , but my favorite are the Mexican…read moresnacks , they are the best specially the "tostilocos" ! Workers are also super kind ! And the vibe is super chill inside

We tried the More Cheese, and whoever decided strawberry cheesecake needed to become ice cream…read moredeserves a raise. It was creamy, loaded with strawberry flavor, and the graham cracker pieces gave it that perfect cheesecake vibe. Basically, strawberry cheesecake and ice cream had a baby, and I fully support their relationship. The atmosphere was really welcoming, and the staff was super friendly. We felt comfortable from the moment we walked in. Needless to say, the More Cheese did not survive very long. We'll definitely be back to try more flavors... strictly for research purposes, of course.