Great customer service really really clean nice place I did a make your own great customer service everyone was polite read more

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This place seemed to be doing perfectly fine when we walked in however after we ordered they took forever to start making orders and they had about five orders in front of ours we've been here almost 30 minutes and still haven't gotten our order not to mention very pricey for some rolled ice cream don't recommend I should've just gone to Menchie's. read more

My mom and I stopped by for some ice cream. We remember when the rolled ice cream took the world by storm, but neither of us had yet to try it. We ordered the mango sticky rice cup. The person who took our order was pleasant. There were two of them working and one of them was clearly more experienced than the other - which is fine. However, the length of time it took for them to get us the order was a bit ridiculous. The actual ice cream was great. They used real fruit pieces which was a definite plus. But there was barely any sticky rice in it. Two small bites max. It's a cool concept and a decent treat. read more

Yummy! My berry berry ice cream was very good. There were fresh blueberries and raspberries. The ice cream was rolled sheets and looked like rolled egg rolls standing up vertically in a cup. It was an interesting presentation and delicious. Service was good and the young man was friendly and patient with my questions. The young lady who brought my ice cream out to where I was sitting was also smiley and friendly. I really liked the art work on the walls. I thought it was whimsical and fun. read more

I-CE-NY - Wall art in the hallway to the bathroom - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Stopped in for the first and maybe last time. Either the concept or the service needs a major overhaul. We waited 15 minutes for ice cream with no one in front of us. My girlfriend got her ice cream first and then they started my order. I get that they are freezing it to order on a cold stone but this was ridiculous. Currently, there are more than ten people waiting while two young servers barely make one dish every five minutes. I'm sorry but go elsewhere. read more

I am always for supporting small local businesses, however when you receive such awful service and called several times , leaving messages to talk to the so called owner whom is never there , without any response , it's barely a star.. I came to the store at 9:40 and was told by a worker ( no name tag) n refused to give out name, she stated that they will no longer be taking orders, she didn't even know what we wanted to order, it was for just one person .. If there is such a rule, why isn't it posted for customers to see that there is a cut off? she was very rude, no customer service what's so ever, n I will gladly take my money else where, where service is willing to accept and accommodate their customers .. You the owner need to evaluate your service at your business, it sucks . read more

This is one place you need to try no matter if it's hot or cold outside. Ice cream is great but this store makes ice cream taste even better. For my second visit, I tried the cookies and cream icea cream topped with cookie crisp cereal, and chocolate fudge. Make sure you watch how the ice cream is rolled. It is such an amazing site to see. The first time here I didn't pay attention but it is an interesting site to see. As for the bathroom, you can tell the owner really cares. The bathroom was immaculate and very very clean. Most bathrooms can't compare to this one. The bathroom is just as clean as the store itself. If you haven't tried this place you should. This place is great to eat for dessert or for any reason at all. You should stop by and try it for yourself. You will not be disappointed. The store also has Boba drinks in a variety of flavors. Be sure to drop your picture of the ice cream or dessert you get. read more

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I have visited this place about 3-4 times and am finally giving my review. The rolled ice cream is subpar for the most part, but the banana flavor is pretty decent, which is the only exception out of the 6-7 flavors I have tried. However, I would highly recommend staying away from the boba as it is absolutely garbage. Overall, I would only go to this place if other options are closed. The inside can be noisy due to the process of making the rolled ice cream being slow and loud, but they do have a few outdoor tables that can be used to avoid the noise. read more

One of the employees didn't have their mask on when we walked in :/ It felt like an inconvenience that we came in. The ice cream was amazing!! But the service wasn't so great :( read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

With rolled ice cream being a TIK TOK favorite you know my lil girl makes me go. There is no choice in the matter. And actually, it's pretty amazing. Prices are high but you know how I feel about that, if you're complaint about the price, go somewhere else. read more

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I wanted to take my gf here for the first time since she had never been to a rolled ice cream place! I knew I-ce-ny was definitely the best in EP so we headed here after lunch! She got the cookie ice cream they have and I got the want smores ice cream! The location was very clean and they have a good amount of seating! The staff was very nice and made the whole vibe of the store very good! The ice cream was delicious as usual and now my gf has another new fav ice cream place! read more

I-CE-NY - Cookies - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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Man! This place is amazing! I freaking love their quality of rolled ice cream and options of flavors! I have tried their cookie butter, thai tea, and extreme cookie flavors. I would make adjustments to some of their toppings and addins and they would sub a different option with no problem or extra charge. Like, for the thai tea one, i didnt want to have lychee added into the ice cream or as a topping, and instead i asked for wafer cookies which they happily made for me. And the wait has never been long for me ever, even with a line. Last time i went this week, it was more packed since i think people are discovering this awesome place. But the longest i waited was just shy of 10 mins. Better than Farenheit 32's hour and a half wait!! Think my only problem is how kinda pricey their ice cream can be. 7 bucks seems a bit much just for ice cream but i imagine the experience and process of rolling out the ice cream fresh is demanding. Nicely done Ice-NY! You have won both mine and my husbands vote! read more

I-CE-NY - Best milk tea boba in all El Paso! - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

We heard about this place and decided to give it a try. Upon entering, the inside is decorated so lovely with the steel tables that are finely polished with circular designs, the mirror sconces holding samples of their ice cream bowls that are also so sweetly decorated. We watched them making a couple orders to understand what we were getting. They pour the cream on a refrigerated steel surface along with whatever ingredients are in your ice cream, stir & chop it up. As the cream hardens, they use a spatula and continually flatten the ice cream out into a very thin layer. They scrape sections of the ice cream into several rolls, place them in a bowl and add additional toppings. We ordered S'Mores and it was topped with a section of a chocolate bar, toasted marshmallow with a chocolate covered biscuit stuck into the marshmallow and topped with chocolate syrup. The banana ice cream tasted great with the fresh bananas, best banana ice cream we've eaten. The Mango Sticky Rice had a scoop of sticky rice, coconut cream and mango on top. There is no air in this ice cream, it has a wonderful texture and flavor. This is how ice cream should be! Next time, I'd let it melt a bit before gobbling it up while the ice cream is still hard. Such a great concept to bring here to El Paso! I highly recommend the ice cream here. The staff is great. The owner explained the various options to us and was very patient with me asking so many questions. read more

I-CE-NY - S'Mores and Banana Ice Cream - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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Let's start with the positives, the ice cream was delicious and it was really fun to watch the process. There was no line, which sometimes is questionable but great for us in this case! I had the cookie butter option and it was delicious but EXTREMELY sweet, it came with 2 biscoff cookies and I couldn't eat it all. My sister picked the matcha mania and we were surprised by how good it was. It wasn't too sweet and had a refreshing kind of taste. They were out of mochi but replaced it with strawberries and honestly the strawberries is what made it! Both turned out beautifully! The staff were very nice in explaining what some of the options were. Now for the negatives, I always hate to be the bearer of bad news but I was disappointed in how when my ice cream was being prepared I could see the staff member's braided bracelet being drug through my ice cream as she was preparing it. I didn't say anything and in hindsight should have pointed it out and requested a new ice cream. Being that I didn't want to have any confrontation and it was clearly not on purpose I took my ice cream and tried to put it out of my mind. Honestly it's gross and I regret still eating the ice cream (oh well, here I am to live another day despite it all). Second, they were out of the mango sticky rice option which I was extremely interested in and was hoping to try. I guess we will see if there is a next time, I don't discourage anyone from trying just be vigilant;). read more

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Their flavors are so creative and tasty. The presentation is precise and beautiful. My kids enjoy watching the staff make the ice cream. There's indoor and outdoor seating with tables & chairs, or couches. Indoors can get pretty noisy when it's busy, with the production of the ice cream. The staff is really friendly and happy. A recent addition to the menu are boba drinks, with perfectly cooked boba. The Vietnamese coffee with boba was on point! It's definitely a great place to get delicious, unique ice cream. read more

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Service could literally not be slower. The ice cream takes a little bit to make, but confusion over orders and their weird workflow is painfully time-consuming. Cannot recommend. read more

Great place! Great atmosphere and great staff! Very nice staff! Great to have these options in the Westside of El Paso read more

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Of all the Thai rolled ice cream places I have been to, I would definitely rank this place as one of my Top 3! They offered such an array of Asian flavors such as taro, red bean, Thai tea, and matcha, but also had flavors true to El Paso such as mangonado and horchata. I love that they offer dairy alternatives for those of us who can't consume the sweet cream base! My only wish is that they allowed for more custom toppings! read more

I-CE-NY - Mangonada w/ coconut cream and thai tea - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Delicious ice cream! There are tons of options to choose from, I highly recommend this place. read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Was really excited to try this place, arrived at 10:50 and was told they were closed even though online and on the door said they closed at midnight. Guess they get to make up their own hours! read more

Came in on a very cold night because why not have ice cream in the cold? haha, we got the milk tea ice cream with marshmallows and Kit Kat's, loved it. Wasn't too sweet, rolled just right! read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

The place is cute and the service is awesome. My mango sticky rice ice cream was heaven! Definitely coming back read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Go elsewhere people! Some guy walked in as we were about to order. He was carrying a small dog to their kitchen/prep area. GROSS!!!! Don't get me wrong I like dogs. But this pup was super dirty. He had it in a leash but was carrying it like it was a child. That totally turned me off. We said no thank you. Both employees screamed repeatedly thank you bye. Thank you bye. We drove a few blocks down to DQ. You can never go wrong with a Blizzard. read more

50 min wait times, staff is inexperienced and need better training. Ice cream was also missing toppings

I came here over a year ago but it seems they changed owners because the second time was very disappointing. It was very dirty and smelled like sewage. We ordered our ice cream and then sat down and the tables were broken. When I got my ice cream it tasted freezer burn and also smelled spoiled. I don't think I will come here again.. read more

The workers were nice, the ice cream was yummy and the experience was cool. It's really cool to get to watch them make your rolled ice cream so that part alone makes it worth the trip, in my opinion. read more

Unique ice cream. They create the ice cream on a really cold metal plate. Then scrape it off in roll up strips. We had the sticky rice and mango which was very refreshing. The only negative about the place is that the process is very noisy as they create the ice cream as the metal spatula is used to mix the ingredients on a metal plate. It is worth the wait since the process takes some time. read more

Very clean and nice interior! We were greeted upon entering the establishment and the employees were very helpful with providing instructions on how to order. We got the fruity pebbles and mango with sticky rice. OMG, SOOOOO YUMMY! Well worth the price! I do have one suggestion - please cook the rice for the sticky rice! The flavors were all there, tasted amazing, however the rice was hard and difficult to chew...like it was cooked 1/4 through. I thought it was odd; not sure if comes from a package or made on-site but definitely needs to be soft and chewy like sticky rice is suppose to be. Other than that, we enjoyed our ice creams! read more

I-CE-NY - Fruity Pebbles, so yummy! - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

It was soooo good. I got a custom order and after I finished eating it I seriously wanted to go back for more. I'm totally addicted now and i really recommend it to anyone who likes ice cream! Although it was opening day the customer service was excellent and the place had a very nice vibe to it. read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

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Second time coming here, I know there's only like two rolled ice cream places in El Paso & this ones definitely my favorite. There's plenty of space inside I outside to sit. The menu has lots of options to choose from & easy to understand. The service is the greatest honestly everyone their seemed so happy to be working, dancing & all lol read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

Cute place with unique flavors (e.g. Taro, Vietnamese coffee, matcha), but I wouldn't come back for boba. Limited drink menu and a high cost at $4 plus $.50 for boba. I got the Thai ice tea and the flavor wasn't very strong/distinct. I mainly remember the taste of the whipped cream on top. Also, the square ice cubes were pretty large and made it hard to get to the boba. My companion had the cookies n' cream cup, about $6.50, and said he liked traditional ice cream better. read more

I-CE-NY - Ice Cream & Frozen Yogurt Near Me - El Paso, Texas

This is ridiculous! If you don't have enough staff then don't OPEN the store! You are setting up your employees for failure. We literally waited an hour to not even get our IceCream. We had to cancel our order yet they tell us we need to wait for the manager. Do not go in unless you see 2 or more employees. read more

The audacity and disrespect from the apparently manager, Angel is outrageous. I understand sometimes machinery do not work properly, but after fixing the cold table, this so called manager had 11 people waiting on their items because he was talking to his two female friends who had not ordered anything whatsoever. Because of the separation window, I approached his coworker who was making drinks and asked if he could approach the guy making the ice cream and ask him to not waste time speaking to his friends as we had been waiting for our order for more than 37 minutes. I specifically said, I don't want to make a big deal, but we've been waiting for a quite a while and he had another 5 people to serve after our group. The employee making the drink then approached him and asked him to speed up the process and stop talking to those girls. a second later, I am stared down by this employee that later identified as the manager. When we received our order, I approached for napkins and the first thing that came out of his mouth was "are we good, what's good? I am the manager here" in an aggressive manner while he stared me down. I quickly advised him we had been waiting for a while it was rude to have everyone waiting for our orders while he was not focusing as he was talking to his friends, who in fact did not order anything in the first place. He continued to be rude and aggressive as he stated he was "moving his hands and talking at the same time" to the girls. Complete disregard for the customers time, respect and service. I said, I didn't want to make a big deal which is why I approached the other employee who was by far more respectful than this so called "manager-angel". i repeated it was rude for him no to prioritize the job over his visiting friends. He then repeatedly started to say Bye Thank you, Bye Thank you. Simply better training and supervision is required at this place. it Was my first and last time I visit this place. The ice cream was surprisingly GREAT! Just super bad service. read more

My wife and I have tried coming here three times and I have yet to get any ice cream from here. They are ALWAYs out. One of the times they were completely out of ice cream all together is what we were told. read more

It used to be way better most of the time the fruit is either not mature enough or they just don't have any

Cash only establishment but they can't take a 50. First thing we are greeted with is "we don't have pina or strawberry". This is early in the day not late at night before closing. They should probably evaluate their business strategy. My wife said hers tasted funny and threw it out. read more

Mango chamoyada ice cream is so good! Same thing with horchata. Staff is very friendly and owner is super nice.

Tried going to this place at9:30pm walked up the sign on the door said "we'll be back momentarily" after about 10 minutes I called the store a girl answer I asked her if they were open and she said yes that she was taking her 30 minute lunch and they'll be open back in a little bit so I ran over to Walmart came back one in the store at 10 o'clock and the girl working said that they had just closed I walked out and looked on the door the Friday hours saying they close at midnight read more

This place is amazing greeted as I walked in offered a menu and given a brief description of what they offer. I had the mango sticky rice with mango base ice cream Heaven!!!. The strawberry cheese cake and horchata are also great choices. You can choose from the favorites menu or construct your own. Nice place to have dessert after lunch or dinner. read more

My husband and I went in to try something new. We shared the S'mores and our son got cookie dough, which both were good! The only reason for the 4 stars is because (like the other reviews said) it gets pretty nosy in there. You really can't hear other talk, so we took our ice cream outside to eat it where we can hear each other. Other than that, great ice cream and service! read more