I love this Menards store. It's really huge and very well stocked, and they have some of the best snacks you can find. I found some great sparkling waters the last time I stopped in and now I'm obsessed with them. Idk if I love coming here with my parents for home reno stuff or the snacks, honestly. read more

Be very cautious of repackaged used merchandise at this store. I bought a kitchen light and paid for a contractor to come to my house on Sunday to install it only to find that the equipment in the box was used and broken and I asked the store if there was anything they could do to compensate for my damages since I'm paying for someone to install it on a Sunday and there wasn't anything that they could do. It's unfortunate that they don't stand by their merchandise. I guess I should have purchased it through Amazon instead of going into the big box store. Lesson learned thanks Menards for nothing. And we wonder why the big box stores are failing when the service that they provide is subpar. read more

This is one cool menards. It spans 2 floors and there's a flat escalator to get you upstairs. You can find everything you need to build anything! I love coming here -- it smells like a new house. read more

Menards - Cool 2 story Menards with flat escalator - Hardware Stores Near Me - Schererville, Indiana

I love the store even after they rebuilt the new location. Everybody there is wonderful. However, I recently bought a kitchen faucet made by Moen Adler brand and the faucet is great but beware of the spray hose. After 2 months the sprayer locked in a non-position and will not release. You have to purchase a $28 replacement that includes the hose and the spray head and after going on Moen com. Everybody on that site says the replacement works about a year and then they have to replace it again for $28. You cannot just buy the replacement head and replace it like the old days. My Menards is great. The people are great. This Moen faucet is great, but the spray head has a major design malfunction. Do not purchase it. You will not be happy. read more

Was in parking lot and decided to look for sales priced items through their website. Made purchases through Menards website. Felt complicated too many hurdles to jump through. too many questions. sale taken by shipping cost. will probably never do this again. Extremely disappointed! Still will have additional Hurdles to jump through to receive rebate..... Ridiculous Make me want to shop with you for the price not to do work and bottom line price is minimal! read more

I went in the store yesterday to purchase plants and this is what I saw. I have no words for Menards they obviously expect us to buy junk. I am not sure who visits their stores to make sure they are up to standards but I would not expect this in this neighborhood. read more

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They have pianists playing a grand piano at the top of the escalator! It is piped through the whole store. Makes for a relaxing, high class shopping experience! I didn't want to leave! read more

I am updating my bathrooms and local Menards showroom doesn't have a lot so I decided to head here to take a look and I am glad I did. They have so much to look at versus many of the smaller suburban stores in IL so it made the trip worth it. The employee we worked with kinda rushed me & I had to keep calling the store to be able to find someone to come back and help me which it was the same guy who'd end up back helping me again. It could just be that they're understaffed currently which is understandable, but it got to be a bit much after a while. It added another 45+ minutes to my trip. The one time he said he'd be right back and was gone over 15 minutes. He got the vanity and medicine cabinet ordered and I wheeled the countertop out the same day. Someone helped put it in my car for me and I was on my way. Thankful for the 11% rebate so I can come back and buy the fixtures for the bathroom with it. read more

This location has so much more to offer than some of the others. I like that everything isn't all jam packed in the one level and things are appropriately listed and stocked. The people are always very friendly. Customer service staff very helpful. They always have a smile. Prices are very competitive. And the store is clean. Products are very dependable and their exchange and refund policy is very good. Love the escalator. Little less to have to walk. I would recommend. read more

If I cld give less then one I wld cashier Carrie needs to be fired, rude experience I've ever had. She rings up my purchases without taking them out of the cart, she then leaves the area goes behind the service deck gets something out of a locker. My purchases at still in the cart at the check out area, I'm standing at the end waiting for my items, thinking she will be back in moment. Guess I was wrong she then goes about doing something else, looks over at me. And. Says "you can get your own things" and goes about doing who knows what. I walked back to the front of the check out and got cart. Bag my stuff and leave. This person has no customer service skills at all. Get her out of any interaction with customers. My money can be spent at any store why would I spend money at a store where people are tried badly. Home Depot here I come read more

Love this one it's 2 levels once again one stop shopping. With it being 2 levels with an escalator makes the selection much greater read more

Menards - Hardware Stores Near Me - Schererville, Indiana

Well the new location is Huge, Clean and Customer Service is top notch. There is a second floor as well, it is a bit awkward trying to find your way up there though. It's probably just because the layout is new and I'm not used to it yet. Shopping carts can go to the second floor either by elevator or moving walkway. The carts have a brake system that engages when the wheels are on the walkways so don't worry about them rolling up or down the incline. Everything about this new store is bigger, aisles are super wide, shelves are taller, carts wider, garden center is GIANT and the lumber section has enough wood to build a couple houses. Along with everything being bigger come the 'overwhelmed' feeling (at least for me) because there's just SO MUCH STUFF. Fortunately, the employees are very helpful and knowledgeable. read more

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Overall. I like the new store. It's huge. It reminds me of the mall. Expect to get lost and expect to have trouble finding things (unless you ask for help). Be wary of the employee that is quick to respond, we don't have that. They probably have it, but the store is so large that they can't know everything. I appreciate the ones that say they don't know but will find out. Go with a plan and a list or plan to spend a lot of time here. I was not impressed with the lawn tool selection. Seems limited, and a lot of cheap stuff that is going to break down. Always watch for coupons and sales, that is where you will find your deals. And I do love the 11% rebate offers they run occasionally. read more

Menards - Inside - Hardware Stores Near Me - Schererville, Indiana

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Terrible customer service! Everyone that works here seems to have a bad attitude and no one is willing to help. I am extremely disappointed in this Menards. read more

I was here to get blinds for my parents and Ken in the department was super friendly, patient, and helpful. I can't thank him for his time and recommendation!! read more

This store is big and bright, which a nice contrast from Home Depot. The staff is very friendly and accommodating. I was looking for things i couldn't find and this employee took me to several location....and i know he was busy! I'm not used to that kind of service. I had to return an item as i bought the wrong size. This took me less than two minutes. Keep up the good work. This is now my go to home store read more

Menards makes me nervous selling frozen pizzas, clothes, clothing, hardware, lawn and equipment, and other home improvement items, and though prices and selection are great, the service isn't so much. read more

They have everything a Homeowner could need or want or a contractor could also use or want want the staff is friendly & professional

I was shopping for a nail gun. I found the one that I wanted but the box was open. The woman working the department assured me that it wasn't used so I (mistakingly) took her word for it and bought it. I got home and opened it up to realized that it was clearly used, full of scratches and sawdust. I immediately took it back to the store and three employees (the 16 yr old girl working returns who was a complete snot, the women who sold it to me, and the store manager) accused me of buying it, using it, and trying to return it, all in a matter of 4 hours. In the end, they refunded my money but treated me like a thief. I drove a mile down the road to Lowes and bought it there. read more

Lol so if you need assistance on just about anything.. DO NOT COME HERE. I wish I could relax enough to detail my experience here but I'm just so exhausted! I would give them ZERO stars if I could. Oh and The jingle "save big money" is a complete facade. read more

Well, it's "official", Menards has successfully combined the crap from Walmart with a hardware store and lumber yard. Being a carpenter and DYI enthusiasts, I enjoyed shopping at the old store because of the variety of lumber products, ease and convenience and lastly price. Now, you have overloaded your store with crap trying to appeal to the masses. You did not supply enough parking and completely threw out the window the convenience factor. So,...let me get this straight. If I want to purchase wood trim, I have to go to the second floor and navigate your moving escalator? All you have accomplished is drove me and every other "handy" guy out there to go to Lowes or HD read more

Expect to walk a lot! Expect to spend time in here... Get a map at the front counter. It's fun to walk around but there's so much in here it's almost silly. The my have computer desks and bookshelves AND mattresses. Then they have things that confuse me.... Books, cards, clothes, milk, pizza, bacon, pop, snacks, toothpaste and shampoo. They list goes on. People that work there (most of them) are really helpful. Some of them are still confused on where things are located. It's a cool place to check out and I will come here but not unless I'm A. Bored or B. have a lot of stuff to get as well as toothpaste read more

I just left this Menards and I am truly upset by the attitudes of the staff. I was looking for an item in the store for about 10 minutes because every time I went to ask an associate for help they'd walk away from me. Finally after finding someone to help me (who acted like he didn't want to) I went down to the Christmas section to more disappointment. A young man who was vacuuming rolled his eyes at me as I was about to walk down the aisle and another refused to excuse himself as he reached over me to place something on the shelf. One guy bumped into me in a tight aisle and refused to acknowledge me. The only pleasant person working there was the young lady who was at the register (who also happened to be the only Black person working in the WHOLE store.) I hate to say it, but as a Black woman I can't ignore the fact that I was treated like this during my shopping experience... Menards this is SAD. Do better!!!!!! read more

Super busy on weekends and not enough cashier. Came in to buy about 50 bucks worth of stuff left with almost 300.00. Store is 2 levels and has just about everything you need. read more

Menards - Piano player at menards, why not - Hardware Stores Near Me - Schererville, Indiana

The few times I have been to Menards I can never find an employee to assist me. If I do find one that isn't chatting on their cell phone they aren't very knowledgeable and seem more interested in hurrying off than helping customers. The selection also has been lacking but that could be due to COVID and so that isn't a factor in my score today. read more

This new Menards opened about one month ago and replaces the Menards that was 1/8th of a mile north of here. This one is much larger. I was pricing countertops for a workbench I built in my garage. They had three employees in the department to help me and the price was the best, 40% cheaper than Lowes. They have two floors of merchandise, a first for a home improvement store that I've seen. The escalators they have gradually slope up so you can take your cart up also. They even have several catwalks crossing the second floor so if you see something on the other side, you don't have to cart all the way around. If you have a thing against escalators, there's a see-through elevator big enough to get 2 or 3 carts in. The store is spic and span clean but it is brand new. There is an over abundance of employees to help you and there seems to be no waiting at all at the service desk or cashier lines in the three times I've been there. However, after they figure out all the kinks and make adjustments, things may change, but now it's utopia-like for home improvement enthusiasts. I'm usually a loyal Home Depot guy, but this Menards has won me over. If you reside near Northwest Indiana, it's worth the trip to explore this Menards for an hour or few. read more

Small selection. This place is more for plumbers and electricians than home owner diy ers

Horrible harassment by so called security who laughed when I requested he stay 6 feet away and clerk at return desk who was too busy yelling at people LEAVING the store to put on mask , rather than exchanging my item as I requested. I was given a store credit for a $200 item because she didn't credit the correct card, then forced to leave the store and not allowed to use it! I will never buy anything from Menard's again! Plus they don't send rebates that are just a trap anyway. read more

Why Does Menards in the high Demographic Schererville IN Area only have 2 Handicapped Scooters per Store ?

I love this place. the store is clean and the prices are great. and, everytime I talk to am associate, they're nice and knowledgeable. the only reason I give it 4 stars is because if you do need help, it's a little difficult to find someone. other than that, they have everything and I appreciate all the store has to offer at the prices they give read more

The customer service, or should I say customer dis-service, at this location is pathetic. After spending thousands of dollars at this Menards, I will never give them a single dime of my hard earned money again. Why? Well, let's start with the fact that after paying for product yesterday, their cashier made what I believe was an honest mistake and forgot to give us the cart that contained 2 gallons of windshield washer fluid. That was inconvenient, but mistakes happen. However, the biggest mistake that Menards has at this location is their so called customer service manager (Theresa) and also today's store manager, Josh. Let me explain. I was in the area when my wife called me to inform me that they forgot to give us the windshield washer fluid from yesterday's shopping trip. I stopped in and explained to the customer service manager that the cashier forgot to provide us with the windshield washer fluid. She also stated that I would need to go to the house, get the receipt, bring it back in and then they would need to take the time to review the video surveillance to make sure that we actually paid for the product and did not already take the product home with us. WHAT??? Are you kidding me? I indicated to little miss customer dis-service that we are talking about $4 worth of windshield washer fluid. Did she really think that I would lie about not getting this product? Apparently, she did, as she would not relent and reiterated that she would need to look at the video after we bring the receipt back to the store. No thanks, my time is worth more than $4. They apparently would rather insult a viable customer than actually provide true customer service and come up with a reasonable solution to their mistake. When I asked to speak to a "manager", the customer service "manager" said that she in fact was a "manager". Wow, standards for retail managers must have fallen dramatically. OK, let me speak to a store manager. In comes Josh the Store Manager. I explained that we were good customers of this Menards, that we would never claim something that wasn't true and that this entire inconvenient situation developed because of a unintentional mistake by their cashier yesterday (11/29). Too bad, for me. I was informed by the store manager that his customer service manager was well within her rights to not only ask for the receipt, but to also indicate she would have to review video surveillance to substantiate my $4 claim. Now, I don't know about most of the folks reading this post, but watching video surveillance to confirm this claim for $4 worth of windshield washer solution seems to be pretty petty and might give us all insight into what Menard's thinks about their customers and where their priorities lie. With a Lowes and Home Depot within throwing distance of this Menard's, and with the pathetic customer service policies these 2 managers displayed today, I can only say GOOD BYE MENARDS and HELLO HOME DEPOT! To the store and customer service manager: Keep up the good work. Your store just earned $4 in profit today, since you kept my paid product, didn't provide me with the product I purchased and paid for, and will resell the same product to some other unsuspecting soul. Nice policy to increase your profit margin on the short term, but I guarantee you, your customer service policies will come back to haunt you as more and more people (just read the other comments on this page) will turn away from Menards and never come back. If that is your intention, congratulations, you have succeeded! read more

Hate the new store...too big (not in a good way, it's inconvenient)...I used to go to Menards cause it was a place you could run in to if you needed to grab something quick now it's basically a hardware store meets Ikea...any time I need to get something upstairs and wait for that horrid moving walkway I think the whole way up "why did I not just go to Lowes?" You know who loves this store? Women. I am a woman but I'm also very handy and I knew immediately this new store was a maze to intrigue women and get them to buy junk they don't need...I'll stick to Lowes or Home Depot or if I need to go to Griffith Menards...they really messed this one up bad read more

Menards is the Mecca of big box hardware stores. Not only hardware but food items as well. The stores are always clean and presentable. Their staff is knowledgable and friendly. Selection is vast as well as great value. Plenty of sales each week so check their web site or flyers. Hopefully they will come down south and bring that quality and selection down with them. read more

Prices are decent, but I end up returning a lot of items they sell because of defective or shoddy merchandise. And I tend to find more knowledagble associates elsewhere such as Home Depot. read more

The GM from Menards made contact with me, and apologized for my visit. He also found my discontinued item, at another store. He has refunded my processing fee and personally went to pick up my item and delivered to my door. Thank you Menards for correcting the situation read more

This Menards is terrible. I used to shop here three days a week. The store is always out of stock of the items you need. Plumbing, Electrical, Building Materials - all these departments have no stock of basic products that even a corner hardware store should have - pipe hangars, gas pipe fittings, PVC fittings, switches, receptacles, drywall mud. Try walking through the plumbing dept - there are tons of bins that are empty of product or contain the wrong product and nobody cares or even notices. When you ask them to check the inventory it becomes obvious that there are not any products on order because the inventory counts are so far off that the automatic ordering never even happens. They often try to blame it on the "small" size of the store? It's just an excuse for poor store management - the Gary (yes, Gary - it's not Griffith) store even has better inventory control. Also, they routinely don't carry many of the items featured in the sales ads because they claim the store is too small. read more

It is amazing how stores treat customers. I tried to return a small bottle of propane, about $2.50. I had receipt. I t was too old. I said store credit would be fine since I shop there often. It was refused. Needless to say, I've taken my business elsewhere. When I saw tool cabinets and chests on sale at Menards, I decided it was too risky to purchase there so I bought from Harbor Freight Tools 2 blocks away. The effort Menards put into losing over $500 in sales and driving a regular customer away is truly astounding. read more

What's the saying about one bad apple...we experienced the "bad apple" employee at Menards today and it spoiled our whole trip! All of the other associates were nice and helpful. Zak went above and beyond to help is but the experience was significantly tainted by his coworker. As a customer, I do not want to hear and ultimatum and that's what happened. With so many other home improvement stores close-by, i would think each would give great customer service so they don't lose customers to the competition. read more

If you're handicapped like me, this store sucks! Most "big box" stores like this offer electric handicap carts. Not this place. I've written to their main office in Wisconsin three times and all I get is a robo-answer that they appreciate my business and they'll look into the matter. That's been a year. They specialize in bullshitting consumers. Now they're building a bigger store. Oh boy. read more

So mad! I called this Menards to check they had what I wanted in stock. They said they had 122. I rented a truck, bought the items, drove in back to pick up the items. There was none. No one to help in back. So I call from my phone, we have been sold out since yesterday. WTF. I only go to Hammond now read more