We purchased a pool at American sale and Kara Ebbens was our sales consultant. Kara was very…read moreattentive, professional and knowledgeable. We had many questions and she was able to answer them all for us. We were extremely pleased with our experience and would strongly recommend anyone in the market for a pool to stop in to see Kara.

Superior service from the moment we arrived at the property! The staff was professional and…read moreinformative. Initially, we were shopping for pool supplies and ended up purchasing patio dining and pool deck loungers too from the sidewalk sale. As for value, we were quite pleased with the price, especially for the 7 piece dining set! TODAY, our delivery experience was awesome! JULIO called ahead and arrived on time. All items were placed where we asked, unwrapped and debris taken away.

Now I know why my husband told me that we shouldn't go in here...its like being in a candy store…read morebut with so much cool stuff for your house and home. We went in to look for some planters my mom had recently picked up here for a nice price and I wanted to go back to see if they had any more available. To my sadness, I was unable to locate any additional planter sets like the ones my mom had picked up, but not to worry, there is so much more here to find! First off, allow yourself at least 30-45 minutes to get through this store if it's your first visit. There is so much to see and great items throughout the entire store. You can pick up anything from outdoor furniture to bakeware, from pergolas to mirrors. Second, be cautious about what you put in the basket. There were several items which were very difficult to decipher the pricing. They have a bunch of tiki torches and I wanted to pick some up for around our patio but there was no pricing. By the time my husband was able to find someone to help him get a price, I had moved on to another part of the store and we forgot to go back to get the very well priced torches for $2.99 a piece. He's going back tomorrow to grab them for us before they're gone! Last, it's very easy to get caught up in how pretty some of the items are but frankly some items we're severely overpriced. I used my self control (which was not easy!) however we got out of here for less than $60 and picked up some beautiful plant stands, some absolutely adorable indoor/outdoor pillows for our patio furniture for $7 a piece and a few solar lanterns for a decent price if you ask me. It's nice that solar items are starting to come down in pricing!! My favorite part of our trip was at the checkout. We walked up to get in line behind a lady and her two boys in the cart. The younger kiddo was kinda whining but not annoying...just being a kid. Turns out he wanted candy!!! I told him I wanted some candy too, I totally understood his pain. By the time we were about done checking out ourselves, we had a woman behind us with her little lady beginning to beg for candy too. We just laughed because evidently, product placement is everything!

I purchased four large clay flower pots two years in a row from Old Time Pottery and, two years in…read morea row, they cracked and crumbled. I can't afford to pay $200 a year on pottery and have to replace it every year. I just tried calling the store twice to talk to a Manager about this and twice I let the phone ring several minutes, but no answer. I'm done with this store!

So after originally being upset with the original outcome, I was able to connect with the owner who…read morewas outstanding and we came to an agreement. He handled this professionally, polite and we will again do business with them. Thank you Rick... Chris Original post.... We had always had a good experience with this group. Bought 2 hot tubs, a massage chair, pool and a fuse-ball table and multiple other games/stuff... spending thousands of dollars over the past 10 years. Last night I called looking for a replacement hot tub cover which they had in stock and could ship. All I had to do was put down "whatever"deposit I wanted and come into the store and settle the balance... then they would ship it. I explained we lived about 40 mins away and wanted to pay the full fee (about $550) over the phone. The ordinal guy (Alex) was very pleasant to deal with and I explained not really wanting to drive an hour and a half just to settle the bill (when he said I could pay $300-400 now and the balance when I come in) and would prefer to pay in full over the phone. He said he would need his managers approval. No problem, please put him on the phone I said. Basically that was a waste of time, the manager, who got on the phone by saying "how can I help you", came on with an attitude. I said "I'm sorry, I didn't catch your name". He said responded xxx (can't remember as I really wasn't impressed at all". I tried to explain as a long time customer who's spend lots of dollars there, that I would really appreciate his "approval to allow full payment over the phone". He said "absolutely not", didn't care what sort of customer we had been and was willing to have a good customer walk away. So I said that's "unfortunate and you've now lost a sale". I can't believe that is there hard policy when they were willing to take $100-400 down as a deposit. Not sure why having someone personally come in to pay a small balance matters. Again, look at the amount we have already spent with you if you are concerned I was a fake/fraudulent caller. You had my purchase history on your screen. Not sure I will go back, but more hoping the owners or corporate leaders see this and consider more flexibly when dealing with good customers and your payment policies. Sad to think you lost a $550 sale because you couldn't be flexible. Chris B. Ps... thank you Rick for reaching out. I would love to connect. When is a good time to chat. Not sure how to reply to your reply on here.

Excellent place to get high quality outdoor furniture -- Nothing here is flimsy. The staff is…read morepleasant and will help you with questions about your pool and spa. You can get chlorine and shock for your pool along with picking out a new Saber grill. (Saber grills are the best!) There is also an extensive hot tub and billiard section for that family cave.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

Nice selection for angel tree and stocking stuffers! Good prices and selection!. Something for…read moreeveryone!

Full of STUFF in the store, the item advertised for which this trip was warranted was in stock,…read morethere were some very good savings on bath sheet towels, that was a WIN!!!! The best part of shopping was the ease of check out with the cashier Kayla!!! Kayla is so welcoming , bubbly and personable she makes up for the little sandwich bags they provide for your purchases. Definitely BYOB Or be prepared to walk your items out in your hands, guess thats where the savings come in!!!!

Awesome family owned business. They replaced our ingrouliner , new filter & heater. We now use…read morethem to open & close the pool. Fair priced and trusted Our pool is crystal clear with their expertise help.

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

My experience in the store was good; however, I did a lot of researching for the stove I wanted to…read morebuy so I didn't need much help from the staff to make a good decision on what I wanted to buy. The delivery was okay up until I watched the delivery guys notice that the stove has a ding in the stainless steel on the side of the control panel. I watched them observe the damage and try to do things to make it look unnoticeable from my window. Of course they continue to bring the stove into my house and set it up like nothing ever happen. They never mention the damage hoping I wouldn't notice it. I never said anything because I needed the stove badly for the cooking holiday dinner and my last 1 year old stove caught fire in my house so I didn't have time to waste on getting another one delivered. It was cosmetic damage and didn't effect the performance of the stove. I had to mention this so others are aware on how shady these delivery people can be so can't trust them. Make sure you go over your delivery and watch them like hawk from time they are taking the product off the truck until the time they want to sign off on a successful delivery.

Went through Home Depot project department to have a fence install spent thousands of dollars had…read morethe fence install Wednesday of last week which is less than a week ago had a storm today and the fence actually collapsed. I called the fencing company peerless fence. Remember that name peerless fence told me that the fence is not under warranty after less than a week. I have to pay to have this fence repair. I am so disappointed with Home Depot and peerless fence.

Delivered wrong bed when we clearly showed them which bed we ordered. We even went to the shop to…read moreconfirm the bed we wanted. Didn't even refund money and wrong bed didn't come with parts that were "included". Waste of time and effort. Left us furious because they still tried to charge us for a bed that we didn't ask for us. Power hungry people! Update: STOLE MONEY TWICE FROM CREDIT CARD, WILL BE PRESSING CHARGES!!!

Best service and furniture at great price they where so helpful and delivered and put everything…read moretogether

Quality of their furniture isn't the best. We've bought two different couches there that both had…read moreseams tear within a year. Also don't believe what the salespeople say about their extended warranty!!! They told us that it included a yearly cleaning where someone would come out and clean the couch. When I called to schedule it the people had no idea what I was talking about and told me the salesperson must have been "mistaken". Most of the salespeople are generally helpful, but it's obvious that they're on commission and follow you around the store, it's creepy at first. They're service isn't the worst, but if you have children I wouldn't buy any furniture from there because it will not hold up to the wear and tear.

We haven't visited a Value City in over a decade. I was surprised to see such stylish options…read more Although the store isn't huge they had a nice selection and custom options. We met Keith and he was great. He was able to give us a quote for a sectional and even offered to come in on his day off to help us after we take measurements. There is currently a Black Friday salediscounts up to 20% off which offers more value.