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    Target

    3.5 (24 reviews)
    Open 8:00 am - 10:00 pm
    Updated 3 months ago

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    My experience is honestly awful. I feel robbed and disgusted. I bought 2k 25 for ps5, a brand new game in the wrapper a $75 game. Drove home, opened it up it literally has the wrong game, top spin 25, whatever that is. I call the electronics section right away, tell them what happened. They told me there was one 2k left and they were putting it aside for me and I could come in and get that fixed. I drove all the way back went straight to electronics they told me I had to repurchase the new copy, I asked why I couldn't do an even exchange they said since I opened the first copy I had to take it to customer service to get my money back. So that's what I did. Now this part is a nightmare I have no words due to this unprofessionalism. At customer service they called over a manager because it's an opened game, and instantly the manager is telling me no because the game is opened it's their policy. If you open the game you CANNOT get your money back. I'm like listen I opened this brand new game and this is what was inside, she insinuated that I could have put a different game. Lol that's when I got upset, and so frustrated. I can't get my money back, acting like I'm a thief, and I just purchased a second copy. She was so rude to me and unapologetic. At this point I feel like I'm being treated like a villan and liar. I ask if there's someone above her she says I'm the highest one here, I'm like what do I do. She gives me a target hotline to call, thanks for nothing lady. I go straight to electronics to try and resolve this situation. They were honestly great over there, they were so nice and apologetic but unfortunately nothing they could do. At this point I have 2k 25 with the wrong game, and a brand new copy. I go up to the manager, I say I want to return the new 2k I just purchased a second time because I don't want to business with your establishment. I said but they did open it at electronics because they wanted to make sure the right copy was inside. She says I could get my money back because I didn't leave the store and opened it. lol so before I leave to store l should open all my items in front of their face so Im not scammed out of my money??? I'm far from confrontational and I'm very upset and I leave. I'm sick to my stomach because I'm painted to be liar, and I'm out $75. I call the hotline they tell me they should have even exchanged the game for me, I said it's against their policy. He tells me no, that wasn't right and he's issuing a complaint about that location. He told me unfortunately I have to call a that location to try and get money back. So I call unfortunately, I called for over 2 hours to finally get ahold of another manager. I explain the situation again and what the hotline said. They could care less talking to me absolutely rude no care or sympathy. The managers there are so rude unprofessional, I'm sorry management if an establishment stole your money you would try to get it back. I asked what do I do? You guys are not helping you stole my money! You're stealing! She says you can try the hotline lol, I called the lady out for being rude ... she said she wasn't trying be.. but clearly you are, you're annoyed I'm calling and asking for a solution. She hangs up on me, again unprofessional. so essentially I feel robbed, I feel so dirty about this situation. I will not step foot in this establishment ever again. I recommend not supporting people who steal your money, I don't care about policy, I literally received the wrong game. If you do purchase anything from there i recommend maybe holding up the line and opening everything, making sure your product is correct so that way you are not being stolen from. Never purchase a game from target if you do, open it in front of their faces before walking out. The way I was treated and this was handled is wrong and this establishments management should be ashamed of their professionalism and how they talk to be people. I hope target enjoys my $75 and I guess I'll have to enjoy top spin 2k lololol

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    9 years ago

    Stores are clean and organized. Everything is easy to find and the food they sell is all healthy and natural.

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    Review Highlights - Target

    Most of the time I would choose Target over Walmart or even Kohls.

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