I spoke with Ray about setting up a service call for a refrigerator/freezer repair for not properly…read morecooling, he couldn't have been easier to talk to. The day of the appointment he called prior to coming, and as he troubleshot the situation he clearly explained every option and how things may have gotten that way. I was really impressed, and will definitely be using his business again and/or recommending for friends and family. A+

Hiring Ray was a waste of my time and money ($90 for inspection)! He came out to inspect my fridge…read moreand was not able to tell me what was wrong with it and kept guessing what the issue was. Told me he will reach out to manufacturer to get numbers for the parts (never did) and will order them. Second time he came to fix the fridge I found out he only ordered one part and not two as he was supposed to. He told me to contact the manufacturer asap to get number for the correct part so he could order it, mind you he doesn't have a professional place to get the parts and orders them on Amazon (told me parts from Amazon are not always reliable). I provided him with all the necessary info the next day and he confirmed he will order the part. After over a week of not hearing back I reached out to him to check on the status and got the following response "I do have the part I am so sorry I totally forgot I'll explain to you later...." I reached out to another service provided who was able to diagnose the issue within few minutes.

Excellent service. He was able to come the same day and replace a bearing on my ancient Maytag…read moreDryer. Before he closed it up, he vacuumed every corner to get all the stray lint out too.

Originally came out and quickly replaced my wager water pump, but the next day the washer started…read moremaking rubbing noises. We continuously called, text and emailed him about coming out to fix . We are not sure if he did something or if it's a new issue. He said he would come out but never did , and have now ghosted us .

Tech showed up so it was already loads better than Maytag's preferred repair company, WFCC DIAMOND…read moreFACTORY SERVICE. Super easy to get an appointment. Repair person came right on time. Took apart my washer. Told me what was wrong and how much it would be plus some advice. Payment for the appointment was easy. Overall very impressed by this company and will use them again!

Clyde took a $250. deposit for a down payment on a new ice maker that he said he couldn't fix…read more That was 9 weeks ago and he will not return my money or return my calls. On Sept. 9th I discovered that my ice maker WAS working and I called to tell him that and to return our deposit. That was 3 weeks ago. He had installed the same ice maker for me last November which is doubly troubling. Do not use this man.

Our oven wasn't working correctly and we did all the troubleshooting from the owners manual and…read moreYouTube but nothing solved the issue. We called Quality Appliance Repair and talked through the issue. They were out with the part the same day and all was working again. Good communication and fair prices.

Bob is the best. He gave me troubleshooting advice over the phone to keep my washer going and then…read morecame by and said he could only put a "band aid" on the machine and suggested I get a new one. Also, gave me trustworthy places to buy new appliances and parts from when he came out to service my dryer. I almost pulled the trigger and got a new dryer but he was able to have it fixed in under an hour and saved me close to a thousand dollars on new. He only charged me for what most people would charge you to knock on your door, for parts and labor. Bob is one of those rare Salt of the Earth kind of guys you just don't see these days anymore.

I do not recommend others use the services of Sun Appliance Repair. I decided to contact the…read moreservice because I wished to support local businesses. Using the company website, I requested a quote to inquire about our clothes dryer that had suddenly stopped working, although I did not receive a response within 48 hours. I then called the available phone number and received a text that I needed to text another number, all quite confusing. The person responding stated they didn't receive my inquiry so I had to text the problem. As the holiday weekend approached, I had to wait days for an available appointment. The owner visited my residence as scheduled and began to disassemble the dryer to determine the issue. My concern is he charged me $160, and the same problem reoccurred during my first use of the dryer since its service. The first $90 was for the visit and diagnosis, with $70 going toward the "repair". The response from the owner was the typical blame-the-customer dialogue for a solution he performed. Business owners should choose to do right by their customers and reject greed. The professional respect of your customers and community should be paramount and lead to word-of-mouth referrals and repeat opportunities. As a business owner, I understand the number one rule is the customer is always right. Conversely, business owners can believe they're always right and lose customers due to permanent online reviews highlighting issues that could have been quickly, and amicably resolved. Again, I strongly recommend avoiding doing business with this company as they do not value the customer and my experience appeared unethical. I wrote the owner the following message requesting fair compensation which he denied. Customer: Mr. Allen, the reality is following the diagnosis that my dryer had a defective fuse, you provided two options for enabling the dryer to function normally without the part. I asked which option was the safest most efficient repair and made a choice based on your direction. Again, you implied the dryer would work as NORMAL until AFTER we paid for the repair, then you stated to only run the dryer for 30 minutes. The repair was meant to be a stop-gap toward purchasing a new unit. Using the dryer for the first time since your work the dryer turned off after 10 min. As your repair did not provide a functional solution, I'm requesting a refund of no less than $70 with you maintaining your diagnostic fee. With all things considered, the ethical thing would have been for you to simply recommend I replace the unit. Sun Appliance Repair Owner: No The parts are not available...it was your decision

I submitted a request for a service quote through Sun Appliance website. Gave a brief description…read moreof my issue, fully expecting a call to schedule service call. Instead, Allen emailed me the solution (easier than easy fix, no parts required) I am in absolute awe that he chose NOT to create a service call for me (not take a paid call) and instead simply shared the info on how to solve my issue. FREE of CHARGE!!! That's an honest business owner who ISN'T out to pocket as much money as he can.

This Dave Guy was Amazing, Very Reasonably Priced & the Dude Know's His Shit, I'm a State Licensed…read morePlumber & this Technician Impressed Me, I found a Life Long Service Man I can Depend on ! Thanks Again Dave

Roger's is THE BEST! Honest, timely and reasonable! Highly recommend! He always gives me…read moresuggestions for the best solution.

Called them, left voicemail. Tried calling them again the following morning, got the voicemail…read moreagain. Gave up as there was no response within a day. So I called another repair company. After making an appointment with someone else, someone I assume is Roger called me finally. The call did not go well. I stated: well, sir I never got a call back from you, so I arranged an appointment with someone else. He claimed I didn't leave a message. I said I did, yesterday... He then said "Oh, yeah...I was just about to call you back about that"...to which I responded, I needed the work done, and 20 hours had passed. He then said he didn't respond because I left the message "after hours"... I pointed out: I left the message at 10AM the previous day. He then acquiesced and stubbornly said "have a nice day". If you want business, return messages. If you want business, make sure you have a single phone number people can reach you at. (there's about 3 for this guy if you search the web)...but most importantly, if you want business...don't argue with a potential customer, or make excuses. Part of being in the service business, or any business is the skill of knowing when to own your mistakes. This was a pretty ridiculous experience.

I don't often leave reviews...I typically just read them. This time, I'm making an exception. I…read morehave a refrigerator in the garage that kept tripping the circuit before the holidays. Brad came out and couldn't immediately find a problem with the refrigerator, but stuck around for a while and checked ALL related parts to be sure. PS...he left and it was working. A couple months later, it began tripping the circuit again, and I called. He came out the next day, and went through things again, and rather than taking the time to replace parts (that would probably cost more than the fridge is worth!), he suggested I replace the outlet. When i went out to check up with him, he was on the phone with his brother (it's a family business) talking about the issue, and he even showed me that he took the time to google any similar issues. I call that A+ service. He offered the least expensive solution, and as soon as I replace the outlet box, I'll update this review. Either way, he was incredibly friendly and thorough with the whole process. Don't hesitate to reach out to Jim's...PLUS it's a family business!

Think twice before inviting this company into your home…read more I scheduled an appliance inspection, and although I couldn't be there in person, my family was home while I stayed on speakerphone the entire time. From the moment the technician arrived, he seemed upset that I wasn't there. He then became irritated after learning I had previously asked another company to inspect the appliance. As a paying customer, I have every right to get a second opinion before deciding on a repair. He also questioned how I was going to pay, and when I told him I could pay with cash or card--whichever he preferred--his attitude only got worse. He became loud, rude, and unprofessional before deciding to leave without even completing the inspection. The most disappointing part was that this happened inside my home, in front of my family, including my son. If I remember correctly, his name was Brad (the technician, or possibly the owner of the company), although I can't say with complete certainty. Respect and professionalism should never be optional when you're entering someone's home. Unfortunately, that was completely missing during this visit. Based on my experience, I would not recommend this company.