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    Menards

    3.1 (9 reviews)
    Open 6:00 am - 9:00 pm
    Updated 1 month ago

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    8 months ago

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    3 years ago

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    Boot Barn

    Boot Barn

    (1 review)

    We went to Boot Barn looking for a hat and a pair of boots. When we arrived the store had a…read morepleasant smell of leather. Many rows of boots, a large selection of hats, and tons of western clothing. There may have been 2 other patrons in the store. I noticed that there were no sales people on the floor, but there were three young women behind the sales counter. These ladies never looked up from their phones. We first went to look for boots. After 20 minutes looking at boots, we figured out how the boots were laid out as far as sizing and where the second boot was. Occasionally I would look to the sales desk only to see the tops of heads looking down at their phones. We found a pair that fit our feet and liking. We then went over to the hats. Again glancing at the counter only to see faces in phones. The store had filled up with about 15 more customers at this point. After a few minutes at the hats, I saw a man in a cowboy hat behind the counter. He immediately came over and helped us find a quality cowboy hat. He was very knowledgeable and pleasant. We went to checkout and he explained the rewards program and if we had issues with any of the products we could go to any Boot Barn for resolution. We left knowing we would probably be back the next day to use our points. Our second trip yielded similar customer support, sans the man in the cowboy hat. While there were no employees behind the counter, there appeared to be two stocking shelves. Neither one approached us to offer assistance. We had to try on some clothes so we went to the changing room. The first stall had no place to put the clothing as all the hooks were filled with clothing that had yet to be returned for stocking. The second stall had about half as much so we moved that to the first stall so we could try on the clothes. No one came to check to see if any assistance was needed, which meant having to get fully dressed to go out in the store to grab different sizes, then having to try on clothes again. Also, because some of the clothing is hung high on hooks, we had to find the extension hook to take clothes down. All the elements of good customer service were missing. Although the quality of the products was there, we don't believe the management has fostered a customer service culture at this location.

    From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

    Mainstream Fashions for Men

    Mainstream Fashions for Men

    (10 reviews)

    We love stopping in at Mainstream whenever we're in Duluth. My husband always finds something…read moregreat, and the owners are friendly, helpful, and very well-versed regarding the products they carry. Don't hesitate to pay this store a visit.

    I needed a suit for a funeral and this store is 1.5 hours away and I was only going to be in town…read morefor 5 hours so I e-mailed and asked if they could hook me up with a suit and get all the alterations done in that amount of time. They replied via e-mail within hours and said "No problem" come on down. My other choice was going to be Men's Warehouse but after looking at the horrible reviews on their Duluth outlet I made up my mind to trust Mainstream Fashions for Men. What a great decision that was. I arrived at 10:00am and after just a couple questions he had pulled out a suit coat to try on and the second one fit perfect. Without asking my measurements he pulled out a pair of pants that fit perfectly and then did the same with a collared shirt. I was done in 15 minutes and as I was leaving the store he was already taking my suit to their alterations store across the street and he notified me by text when they were done. Wow, if only every store offered that kind of customer service. I can't recommend this place enough and I found the prices to be very reasonable. Alterations were included and he gave me a nice discount for being a Veteran. Thanks Mainstream Fashions for Men for a great looking suit that fits perfect and didn't break the bank. Mark

    Kohl's

    Kohl's

    (7 reviews)

    $$

    Absolutely the worst checkout system I've ever seen in my life!!! Waited to be checked up for about…read more15 minutes. Because of this i will never return. It wasn't even busy. And I guarantee i will tell all my friends and family about this experience. Whoever came up with this system should be fired immediately. Totally inexcusable

    Kohl's is a great place to shop for clothes and other home goods and with the great discounts and…read more"Kohl's Cash" that is available, Kohl's is frequently extremely inexpensive. There are times when I am in Kohl's and end up finding too many things that I would like! There are also, unfortunately, times when things just don't seem to work right. But, even in those times, the Kohl's discounts and Kohl's Cash can be used online for a greater selection! The Customer Service at this location is the best that I have experienced at any Kohl's location. While at a Kohl's location in California I once waited over thirty minutes just to talk to a Customer Service representative, not so here! At this Duluth location I have always been met with a friendly smile and great service. They even now take returns of Amazon purchases! They will even handle the packing and shipping for you, for free! Plus, if you return an Amazon purchase at Kohl's, you receive a 25% discount coupon to use at Kohl's! The biggest advice for the Kohl's discounts, though, is to be aware that they may not be applicable to all items, specifically name brand clothing like Nike or Under Armour. If those discounts and Kohl's Cash worked on those items, I would be at Kohl's even more often! Maybe someday... Alas, I highly recommend this Kohl's location for its clean and well organized store, good selection and very friendly and helpful staff! Cheers!

    Menards - deptstores - Updated May 2026

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