I purchased a sweater from a different Francesca's location (Southdale Mall, Edina) and it ripped within a week. I had worn it a few times but had yet to wash it. I brought it to the Hermantown Mall Francesca's location and asked if it I could exchange it for a new one that wasn't ripped. I had my receipt and was completely upfront about having worn it already but they would not exchange it because it had been worn, even though it was clearly a rip resulting from poor manufacturing. It was a $40 sweater that ripped within a week and the customer service was extremely bad. read more