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Hobby Lobby

3.0 (2 reviews)

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4 months ago

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Ashley

Ashley

(2 reviews)

If I could give zero stars I would. I'm not usually one to…read morecomplain, but I don't want anyone else to have to experience what we have been dealing with. Never, NEVER buy from AshleyFurniture! The worst customer experience and service ever!! This is just a snapshot of the horrible experience we've had at Ashley. This started in May when we had our sofa and two love seats delivered damaged. I had to resend pictures because they lost the pictures the delivery drivers took. They then ghosted me to the point I had to go in the store and get a response. Eventually someone got back to me and scheduled service. I have a rather limited schedule but it still took them until NOVEMBER to get my sofa. They were around 5+ hours late on a Saturday to pick it up. Two weeks later I was told it would be 20+ weeks to get the parts to fix!! They have known the issue for 7 months already!!! Their solution is to give us store credit to reselect furniture, no discount, no compensation for the hours we waited on a Saturday, no concessions for the months of waiting. They will admit that they "have not been without fault" in all this, so I've got that going for me... Ashley Furniture is THE WORST!

First started having issues nine months into purchase and was told because I used furniture safe…read moresoap and water on a small spill that there was nothing they could do because the warranty was now voided. Trying to remove a small spot the dye started to come off of the fabric. If any water is spilt onto it, the dye starts coming out of the fabric. Now a year and a half into owning this couch, with all the discoloration from the guy that wasn't ever set, it's completely broken. Stopped in tonight hopeful they would help me find something for replacement and wasn't Offered any assistance.i

Hobby Lobby - homedecor - Updated May 2026

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