The worst experience of my life remodeling my kitchen. Every step of my remodel went wrong. I could go on and on. I mean EVERY step. Sent wrong cupboard drawers, wrong brackets, wrong pull out drawers. Paying my guy to try to install stuff that was sent wrong, him trying to figure out how to install this stuff when it was wrong parts. Worst thing was when I FINALLY got an email saying what I thought was my counter tops were in I got a friend to come up with his pick up to get them but no, it was just a random part BUT the counter tops had been cancelled! By who??? They say they will look into how or why they were cancelled and I find out the next day that an employee accidently cancelled my order. So I had to wait another month or so to get them after already waiting weeks. It was never explained how the hell an employee just up and cancelled my order. But hey! they gave me a coupon for 11% off. Of my NEXT purchase!
The 2 guys in the kitchen department were horrible. No apologies and were devoid of personality from the get go. Like I would call up there to see about my orders and there would be just silence. I'd have to say "Hello? Are you there"? and he'd just be like ya, I'm looking into it. I've never dealt with such unprofessional people in my life! The manager said oh, he just has "wedding brain" he's getting married soon. And then gave me the 11% coupon. The entire experience was mind boggling as to how many mistakes were made every step of the way! I was so patient throughout the whole thing, not making a big fuss and trying to be understanding, never raising my voice. I never even asked for the manager, he just happened to be around one time. Not until the counter tops didn't come did I ever express my frustration. My bad. I should have raised hell! Never again! read more