As a frequent visitor to Leslie's for all my Pool needs, I am writing this recommendation for Devon…read moreVanCleave, who has provided exceptional assistance in the past months at his store in Germantown, TN. During this time, I have had the opportunity to not only use his directions as a Leslie's Pool Consultant, but I have also been thoroughly impressed with his knowledge and abilities as a consultant. Devon has consistently demonstrated a strong work ethic and a high level of commitment for assisting people. His dedication to excellence is reflected in his ability to remember people's name when addresses them. Apart form his professional skills he possesses excellent interpersonal skills and from what I can tell, he works effectively in a team environment. Devon is a natural leader and can inspire and motivate others to work towards a common goal of customer satisfaction. Roger P

A consistently solid place. The young lady knows her stuff and even when covered with customers…read morestays calm, cool, & collected. I was reminded this is not a Leslie's trait as we stopped by location on Mt Moriah first and the guy said (despite what is on Leslie's web site), "we don't price match". Go to Germantown.

Precision Pools is a life saver. I woken up up Friday to a half empty pool. I called my "former"…read morepool company that told me they had mentioned that the pool "water looked a little low" when they cleaned it that week. I wish I had thought to take the picture before I turned on the hose! The pictures show what it looked like after filling up for an hour! Quantum Pool said they "would see if the could get someone by in the next few days. In other words, they couldn't care less. I called Precision Polls desperate to find someone to fix the problem Dane took my call and was at our house in about an hour, immediately realized what was happening for the most part and fixed the leak before leaving. I had to ask him if he would take over servicing the pool! To say he didn't hard sell me is an understatement. Precision Pools is very consumer conscious about fees (even recommended that we drop to two visits a month until the weather gets hot again, saving me a ton of money. Dane in one day made me a fan and I already called someone I know at Quantom Pools to tell them about this Precision Pools and how easy they were to deal with. The really great thing is they also do landscaping work. I have found a company that can two jobs to replace people I have been frustrated with in the past.

Pool pump went out after just a couple years . Precision…read morePools came out and replaced the motor . He was professional , knowledgeable and very reasonably priced . All around good experience !

Very friendly and great lawn service...highly recommended...great pricing...great landscaping…read morecompany....

Follow up lawn maintenance was awesome! I am grateful for the care and work that is provided!read more

My wife called and asked about a quote for a pool light change. Lady on the phone said someone will…read morecome out to take a look and quote us. My wife asked if she can just bring in light bulb box and dimensions instead of having someone come out for quote. Lady on phone told her no. So appointment was set. 2 guys came to house, spent 20 seconds here and quote for almost $1000. We declined the quote. Now they are sending a bill for $150 for service fee. Nobody told us about this fee, its nowhere on their website, and management is not responding to emails or calls. Horrible customer service and shitty management to not respond. This bill will never be paid and we will never use them or their store for anything.

Duval Pools put in a beautiful pool liner today. It looks gorgeous. Joshua and his helper did a…read morebeautiful job and I'm so looking forward to next year, so I can swim in my new pool. I recommend them 100% for all your pool needs.

Warning everyone not to use this service. He lies and steals your money then ghost you. He uses…read moredirty equipment that leaves filthy mustard build up.

Don't use this company.. they will ghost you without completing his work !!!! Terrible company ,…read moreterrible communication !!!! Find someone else !!!

Nick was amazing. Got my pool up and going and as you can see from the pics, that was no easy feet.read more

What a GREAT pool company to work with. They are knowledgeable, professional and ideal to work…read morewith. They are my go-to company for any pool needs. Roger

I contacted Advantage Pools in early July to have them look at a problem with the control board on…read moremy salt pool. They had availability in the next week, and we agreed they would come on July 8th. I would be charged $80 for the service call, which I agreed to pay. The service tech showed up on time, diagnosed the problem as a faulty control board. Soon after a tech named Brian texted with me and asked for some more details on the model number as well as some pictures so he could get me a quote. I sent them on July 12th. I was happy knowing I had what seemed to be a responsive pool company that would help me with my issues, however..... That was the last time I had communication with them. I reached out several times via text and by calling the office. Zero response via text and the office always promised a manager would call. But they never once did. I finally called today (July 23rd) and asked for a refund on my service call. But it turns out they had never charged me. I do not attribute this to their kindheartedness, but rather to their disfunction as a business. I am not sure why they decided to waste my time and ignore me, perhaps my job just wasn't worth their time. But in the end, I have come to this conclusion: it is my opinion that if you need pool service in the greater Memphis area, look elsewhere. I am already working with another company that treats me with just a little bit like a valuable customer.

I hate that you can't give a 0 stars on here, bc they don't even deserve the 1 star here. This is…read moremy situation, I called 6 weeks ago because I have a defective salt cell under warranty. It took them 2 1/2 weeks to come out to even look at it, which I understood bc it is the busy season for pool service. After 4 mins they said, 'you're right, it's a bad cell. We'll get you one ordered and be back in a week to replace. It'll only take about 5 minutes.' That was back on May 29th! It has been over a month. They do not keep you updated. I have had to call once a week to get updates and if I leave a message, no one will return it. I just have to keep trying til I reach someone. When I spoke with Will today and told him of my frustration about not getting a call back or any updates he said that, that would require him to call his local rep. And I said ok??? He just sat there. I responded 'so what you're telling me is you just really don't care?' His EXACT response 'yeah, pretty much.' Seriously?!? How is this place even in business with customer service skills like that! I finally decided to call Hayward myself to see what the hold up is. Guess what? The hold up is that Elite has never put in a ticket to have them send a salt cell for my address! They never ordered anything! I know it's a warranty job and they probably don't get paid a ton from them, but what they DO get is referrals. I will not nor do I suggest that any one else uses them. This is all just too ridiculous! Now I'm having to start the process all over again, with a different warranty service provider that Hayward recommends. What's sad is that Elite is there 'platinum tier provider.' If THIS is what 'platinum' service means then who needs it!

Working with this company was impossible! I called to get them to do a pool inspection on a home I…read morewas buying. He agreed and told me to text the address and date of the home inspection so he could align with them. I did so. On the day of the home inspection, I was calling and texting as the home inspectors were waiting for hours for him to show up. He finally did. The inspection was done. The inspection report was never sent to me. Again, I called and text over and over as I needed it to make decisions on the purchase price of the home within the resolution time period. He flat out refused. It was very frustrating. I finally had to move forward without the report. I would never work with this company again. Avoid at all cost!