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    Memphis Pool

    2.9 (22 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Memphis Pool

    Pool maintenance

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    Pool after opening
    Lacy S.

    We purchased a home and the pool was covered. Since, we never had to deal with a cover pool, I had Memphis Pool open my pool for the summer. For $289.00 I was to receive removal of the cover, cover stored in designated area, chemical check, filter check, make sure everything was working & 15mins of brushing or vacuuming. I did not receive the 15mins of the brushing or vacuuming and my cover was folded wet. When I got home my pump was running but the skimmers were not pulling water and the return jets were not working. So I assume they did not check these items. I was told when I discussed my issues with Bill Byer (prior to arriving home & discovering the issues with the skimmers & jets) that folding the cover wet would not cause mildew even though the tech told my daughter that it would, that my chemicals were spot on (but they were not I did another test & there was no chlorine in the water) & that they did not do brushing or vacuuming but only netting. Bill agreed I was mislead about the vacuuming & brushing & he would talk to his staff about this error. He also offer to come by the house & put the cover in the proper designated area. I declined. He said my pool checked out - but it didn't - it wasn't working correctly. He did tell me that they offered a vacuuming service at $175 an hour and they also offer a service to pressure wash & store my top at $219.00. I appreciate Bill calling me to explain. However, at the end of the day, I did not receive what I was told I would receive. I now have to open my cover, clean it, dry it out and refold it - because the tech told my daughter this. I now have a pool that is not working and I now have a green, dirty pool. If they would have explained the issue of the brushing causing the dirt to stir and offered me a service at an additional charge, I probably would have purchased it and I would have purchased the vacuuming. The chemicals are not spot on - which is fine my husband understands pool chemicals. I know several people that have pools by Memphis Pool. I worked for a Builder that uses them for all their pools when installing in communities or apartments. Memphis Pool was always great to work with - this is why I thought even though they were more expensive with less services - I would still get a great service. I didn't. I wish I would have went with the Company that charges $259 with all the above plus cleaning the surrounding concrete. Thank you Bill for calling. I consider the gesture good customer service to an extent. Please make sure to bring this up in your staff meeting. Remove the words brushing & vacuuming. And for the chemical check - let the buyer know it is just a dip stick.

    a blue tarp covering a pool

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