Visited the store looking for patio furniture. Overlooked by staff,no assistance offered..left…read moreafter 20 minutes &no contact.(I was the only customer there)

I am very disappointed in the service / scheduling department. I brought a hot tub which leaked…read more Call service and was told to check the cut off drain value and send pictures. I did all that, than was told that it might be the cover causing the leak, "Really", finally I was told that it would be several weeks before someone could come out and was given an appointment date. On the appointment date, I was told that it was canceled and I was push back a week because someone had quit, it was pool season and someone should of call to tell me. Finally, someone did showed up only to tell me that they couldn't find the leak and that it needed to be drain and put on blocks so they can see if it was leaking under the center and that it might be the cover since it was foaming up when the pump runs. I told the technician that it isn't the cover and we can drain and fill the tub back up so he could see for himself but he didn't want to do that and said that he wasn't going back and forth with me on the matter. He said that he would call it in and they will set me a new appointment. I call service only to be told that it would be several week again and that I needed to drain and fill the hot tub up and let run 24 hours to see if it was still leaking and if so, to call for an appointment. I expressed my dissatisfaction that I spent $10'700 for a defective Hot Tub that leaks and can't get quality service. As of today, the problem is still not resolved.

This is THE place to search for your hot tub and all the necessities for maintenance.Large…read moreselection of quality products at a fair price. Remember, cheaper is not always better. All store personnel offer friendly, quality assistance and are more like friends. I purchased my hot tub there and could not have been more pleased. Service tech is top shelf. I recently had to replace my cover and they ordered for me a new design type of cover and I could not be happier. So much lighter and much easier to maintain. I would not consider going anywhere else.

After weeks of research and multiple visits to several different Spa stores my wife and I finally…read moredecided to purchase our spa from Garden Spas & Pool. Zack's follow up was constant and informative. He never pushed for the sell but was there to help guide us through the process. Delivery was flawless with Eric and Faith working out every detail to insure proper placement and a tutorial on the spas operation. We are extremely pleased with our Hot Springs Spa and we highly recommend Eric, Zack and Faith!

This is a family owned business and they treat you like one of their own when you go in. We built…read moreour pool in 2010 and have almost used them exclusively for testing and chemicals since. Their equipment service is excellent as well. This is a low pressure, honest, friendly store with great, super knowledgeable staff. I cannot tell you how much I have learned from them. If you listen, you will have clear water all year long!

HORRIBLE business. they were supposed to clean the pool and told us and they boss that they had…read morevacuumed the pool. they DID NOT. the owner said she would send someone out next week. her workers lied to her about the cleaning. when I mentioned which one took the check she said it was her nephew and I told her I was ver upset that her own nephew would lie to her. they did not clean the pool. she got pissy when I said she needed to bust his azz for lying. but I get it. she's going to believe a family member before a paying customer.

Royal is a wonderful company to do business with. They are the most professional pool supply in…read morethe business and their prices cannot be beat. I have bought several pools from them over the years and they were always there to assist me when I had questions and needed assistance. Scott puts his heart and soul into his business and it clearly shows.

I placed an order over the phone with Royal Swimming Pools and clearly provided the correct part…read morenumbers. Unfortunately, they sent me the wrong drain. When I contacted them about the issue, they initially wanted to charge me both a restocking fee and return shipping--even though the error wasn't mine. After some back and forth, they agreed to waive the restocking fee, but still insisted I pay for return shipping. The shipping cost is nearly half of what I originally paid, which just doesn't seem fair considering it was their mistake. I expected better customer service and accountability. Mistakes happen, but customers shouldn't be the ones footing the bill for it.

The Collierville store has very helpful employees and are very nice folks! Would recommend this…read morelocation.

Great store and employees! If you desire a outdoor kitchen, new patio furniture, outdoor fireplace…read moreor customized swing set this is where you should go. Lots to choose from and anything can be built according to your wishes!

Contracted Backyard Pools for my pool liner replacement in March. They came, measured, and 2 weeks…read morelater took my 4k deposit with the understanding that it would be a few weeks before the liner came in and once it did they would install it. Didn't hear a peep until May when they came back out, and attempted to install the wrong liner style and size only to find it wouldn't fit, manufacturer problem and not Backyard pools problem. I was told they were gonna re-order and told they were expediting so they can wrap this up in a week or two. Today, they handed my deposit back after 11 weeks of frustration. I can't get anything done now until August. Leaned forward with this in March because of a 30th wedding anniversary happening in June. I now have no venue for my wedding anniversary. Unless you want a smiley guy who tells you not to worry about a thing, we handle it all, but doesn't - I wouldn't mess with these folks. I know I wont again.

From the owner: Backyard Pools provide above-ground pools to the Tupelo, MS area.read more

What a GREAT pool company to work with. They are knowledgeable, professional and ideal to work…read morewith. They are my go-to company for any pool needs. Roger

I contacted Advantage Pools in early July to have them look at a problem with the control board on…read moremy salt pool. They had availability in the next week, and we agreed they would come on July 8th. I would be charged $80 for the service call, which I agreed to pay. The service tech showed up on time, diagnosed the problem as a faulty control board. Soon after a tech named Brian texted with me and asked for some more details on the model number as well as some pictures so he could get me a quote. I sent them on July 12th. I was happy knowing I had what seemed to be a responsive pool company that would help me with my issues, however..... That was the last time I had communication with them. I reached out several times via text and by calling the office. Zero response via text and the office always promised a manager would call. But they never once did. I finally called today (July 23rd) and asked for a refund on my service call. But it turns out they had never charged me. I do not attribute this to their kindheartedness, but rather to their disfunction as a business. I am not sure why they decided to waste my time and ignore me, perhaps my job just wasn't worth their time. But in the end, I have come to this conclusion: it is my opinion that if you need pool service in the greater Memphis area, look elsewhere. I am already working with another company that treats me with just a little bit like a valuable customer.

H&H Truck & Outdoor, managed by Brandon Westover, is a very friendly & professional Tupelo…read moreoperation. They sell tires & truck parts, but also freestanding buildings & carports with quick installation. They were reasonably priced, the installation team arrived exactly when I was told they would arrive & professionally completed the installation in about 2 hours. I am very pleased. I would HIGHLY recommend them to all!

I found them here on Yelp and they got back to me quickly with an estimate. They're a very…read morereliable company and are a quality brand. I'd definitely hire them again in the future.

This past harsh winter damaged a lot of our shrubs and bushes. Since I had been wanting to replace…read morethem with some better landscaping anyway, this was the opportunity to do so. I found Lopez landscaping on Yelp and gave them a call. They came out and gave me an estimate that was comparable to another estimate I had done a few days earlier. Based on the pictures I saw on Yelp of their work and the conversations we had about what I wanted done, I decided to go with them. I could not be happier with the job they did. Jose and his team dug up and removed all of the dead and damaged shrubs and bushes and then cleaned the flower beds and planted new azaleas, hostas, pencil shrubs and other plants. They then mulched all of the beds and cleaned the area. They went above and beyond to make sure I was satisfied with the results. Anytime you find someone who does a good job at a fair price you continue to use them and recommend them. I highly recommend Lopez Landscaping and will definitely use their services in the future!!