I've been a patient at Kelsey Seybold for years, but I had no idea about the West U location until…read morea few days ago. I needed to get some labs drawn and searched on their website for locations. The clinic is a block away from their main campus (Berthelsen). Some of the specialties at this location include primary care for both adults and children, nephrology, and dermatology. The clinic is located in the Vanderbilt Square Shopping Center next to Randalls. Parking is plentiful. The location is quite small compared to other clinics (they only have one check in desk). The gentleman that checked me in was very polite. He was training an employee and took his time to explain the process to her. It was so quiet in there. I think there were only two other patients in the waiting area when I walked in. Once I checked in, I didn't even have a chance to take a seat before my my name was called. The labs took no time and I was on my way in less than five minutes. I don't think I've ever had a lab visit as quick as this one. This is a great option for labs or primary care. Parking is easy (and free) and it's not nearly as busy as other clinics.

Professional and friendly made me feel comfortable during my exam. Really liked the small building…read moreand location vs. the medical center.

I chose a free standing facility to complete an identical scan because of the astronomical $1275.84…read moreprice estimate Houston Methodist quoted versus HMI $77.09. 5/5 I requested an emailed estimate for my patient benefit. Automated HMI telephone prompts direct you to the department, then an agent assists. We set up an appointment without issue. 5/5. There's a small parking lot in front of the gated facility. It's a clean facility with ample lobby seating. 5/5 There were patients in line upon arrival, cordial competent staff completed tasks while discussing personal things. 5/5 Staff promptly called me for my appointment time. 5/5 Two floors in building with an additional smaller wait room upstairs. 5/5 My technician, Anthony, was efficient and friendly during procedure. 5/5 Everything ran smoothly during my visit. I was given an instruction sheet to access my scans immediately. Scans were available as promised, so, I'll await news from my doctor. 5/5 Informed Dr should have results in 48 hours. I would recommend HMI. 5/5 Always check with your insurance company for in network benefits coverage before visits to avoid costly errors.

This was my mom's first visit to the Voss Family Clinic. Very nice and knowledgeable lady Ms. Keily…read moreat the front desk, was very helpful! Dr Uyiosa Chu was very attentive and personable, kind, knowledgeable and down to earth. Very calm and positive environment! A bit far from our home but we will definitely come back, my mom is very happy with the visit and the service! They are also have a very reasonable prices for those without insurance and paying out of pocket. I would definitely recommend this clinic!

I was a little skeptical at first but once they actually took care of me they were so nice and…read morecaring. They honestly have their heart in what they do here. It's not about the size of the building or how fancy it may seem, it's about the quality of people that make it such a high quality place. They were drawing some blood from me and I was about to pass out because I usually do whenever I'm drawing blood and they did everything in their power to take care of me and make sure I don't pass out. They literally fed me a bunch of snacks and food and made me drink water until I couldn't anymore. They also gave me discount cards for my meds and were so polite. They went above and beyond. I would rather this place over a big hospital with rude staff and a long wait time ANY day of the week. I can't recommend them enough. 10 out of 10!

I'm not sure anyone necessarily wants to be in a position to need a cardiac MRI, but if you need…read moreone, this is absolutely the place to go. From start to finish, they are amazing. Scheduling and the office manager, Dinorah, were exceptional. I firmly believe that you are not just cared for by the doctor you see but by the entire practice, and they excel at this. Dinorah placed my IV and did as painless a job as I've ever experienced with that. The person performing the MRI was awesome. He and Dinorah made sure I was comfortable. They gave me headphones and earplugs to protect my ears while the machine worked while also being able to hear the instructions regarding my breathing and the Netflix show. That's right. I was able to watch a Netflix show while the scans were performed (they took about 45 minutes), and there was a progress bar at the bottom of the screen so I could see what was going on and how much longer I had. When I didn't know what to watch on Netflix, Dinorah recommended a show, and it was highly entertaining. Despite the show, I was so comfortable that I almost fell asleep. Dr. Cheong read my scans, and since he is trained in Cardiology, he was able to talk to me about them. It was really nice to get real-time feedback and learn that there were no underlying issues causing the thing we were investigating. I'm just one of those people that have it, and this was the best news I could have received considering the circumstances. I was relieved. He was very, very thorough, showing me everything and explaining it in terms I could understand. He is caring and fantastic, and who doesn't love a doctor that loves Hello Kitty and Pokémon? Seriously, he was also patient, kind, and caring. He answered all of my questions and was very reassuring. The practice cares deeply about the comfort of their patients, and they had some nice little touches that spoke to this. They had a lavender essential oil spray that Dinorah mixed up, and they used it in the MRI room to make it a more relaxing and spa-like experience. Seriously, I felt so relaxed when I got out of there I was ready to take a nap. Also, I had to come to the appointment without having my morning coffee. When I was done, Dinorah made me an awesome espresso with biscotti. I will definitely come here the next time I need a cardiac MRI. I would come back here just to visit with everyone in the practice with whom I interacted. They are that great! I am so glad my electrophysiologist recommended them so highly. 10/10 will recommend to everyone!

I went in there the first time today, they were amazing and so helpful. The staff and doctors are…read moreso friendly and knowledgeable and you can watch tv while you are getting your scans in your own personal room, Dinora was so helpful when I was about at my wits end with other clinics..... 10/10 highly recommend.

Hospital stay. We were transferred here after our original hospital canceled at the last minute…read more This procedure facility has a small unit for patients that need to stay. Only 4 private rooms. The nurses station is right there so we expected a more personal experience and got it. The staff was attentive. Valerie spent the most time with us and took care of us. Jackie was a traveling nurse, who really knew her stuff. I believe she was the supervisor. I wish I could remember the name of the woman who brought the food. She was also very nice. The food was fine, but who wants to eat after a spinal revision surgery? The facility was very clean and up to date. I definitely recommend Advanced Diagnostic Hospital if you need a stay after surgery. There is an ER as part of the facility, so a trama Dr. is there at all times. Thanks to the staff!

ok so I use to love this place process was so smooth now it's questionable. My daughter came in to…read morebe seen and it took forever and nobody was there. ultra sound techs are on call so it takes hours for them to arrive. they have now started putting people in little triage area behind curtain to be seen or in a room like storage area no privacy which violates hippo laws. been seven hours waiting for lab results. There is a high turn over in staff too different people every time I come and it hasnt been open that long.

My doctor had me to come in for a thyroid scan. I was surprised because no one has ever asked me…read moreabout my thyroid. There were two different times for different tests. Julie asked if I had pain, discomfort or any type of feelings. I told her I have no pain but didn't know anything about my thyroid. She explained the injection she was giving me and why I was getting it. Julie told me to wait a few minutes and Shelia would come get me. Shelia came to get me and explained that she was going to get two pictures and the time for each one. The machine was like an ex ray machine with you on your back. When we finished. Shelia explained the next test would be a little over an hour. I could way there or run errands as long as I was back at due time. The last test were a little longer and one was like going into an MRI machine. Boy was that hole small Shelia called me Ms. Lewis (which I prefer when speaking to young people). Both ladies were very professional, warm and kind. They made me feel comfortable about taking a test I was not familiar with. Ten stars

Attentive, quickly seen shortly after arriving for appointment. Kind staff, reasonable pricing for…read moreservices.

I liked that I could get an appointment quickly as I wanted. Not happy with them passing along the…read morecost of doing business. They charge 3% if you pay them by credit card or debit card. They do not accept checks. I did not think to ask if they accept cash or not. I would hope so. Business owners should not pass along the cost of doing business to their customers/patients. So I'm giving them only one star for that. Will update later.

Staff very friendly and facility was very clean. Had an arterial ultrasound and foot X-rays done in…read moreless than an hour.